As stated in a previous review, these folks have (gradually) taken the fear of "the chair" from me…read more I will NOT say that I look forward to going to the dentist, but at least my heart rate is within normal limits when I do. Myra (the hygenist that I see) is incredibly thorough yet has a soft touch that does help me relax (somewhat) under her ministrations and Dr. Winneberger (I wonder if he ever did win a burger?) is one of the best dentists I have ever had. The entire staff here are welcoming and friendly; I cannot recommend them strongly enough...especially for those who have seen the movie "Marathon Man."

Love my dentist! I look forward to my visits. Staff are friendly and thorough…read more I get my teeth cleaned about 3-4 times a year to keep my teeth healthy.

Was referred here from my friend. My dog chewed up my night guard and their price was much better…read morethan my dentist. The Dr was fantastic ! He explained everything to me and suggested a soft night guard. Did the mold quickly and even gave me a tip on how to relax my jaw every night before bed. Their cleaning prices are wayyy better too! I'm Switching to this place because I was super impressed by every one I interacted with.

I live on the west coast, but I fly out here for my dental work. Dr. Steve is an outstanding…read moredentist with an outstanding team supporting him. Let me tell you about them! Dr. Steve always gives me his undivided attention and full focus- none of that jumping back and forth between multiple patients nonsense that many other dentists do. He just does great work. He explains everything very clearly and anticipates my needs ahead of time. I have complete trust and total confidence in Dr. Steve. Victoria runs the whole place with a direct approach, but she is also a very deeply caring and kind person. She gave me a great deal of comfort at my first visit to City Dental, when I came in with a horrible tooth emergency. She just took really good care of me and remains very dear to my heart. (Victoria and Dr.Steve are a married couple who run the practice together). Meghan is a rockstar receptionist; she's intelligent, informed, highly competent and an absolute riot! She makes me laugh, she eases my anxiety and she always makes sure that I am as comfortable as I can be. I absolutely adore Meghan, as well as I do Ashley. Ashley, assistant supreme, is a genuine sweetie pie with whom I also really enjoy chatting. She has a comforting and quieting influence on me- I feel very calm in her presence, which is pretty huge for me. The whole team has been so very good to me, accommodating my travel schedules and just giving me great dental care. Their prices are more than fair, especially given the high quality of the work and materials. And they're aware that dental work can get prohibitively expensive for the average Jane, but will work with you to find a way to get the care you need. They've got a loyal, lifetime patient in me and a brand new patient in my aunt!

Dr. Caroline is great and all the hygienists I've had there have been so nice and good with me as…read moresomeone who is scared of going to the dentist.

Lindsay, Dr,. Caroline and Amanda were amazing t today I had to get a couple of caps and they were…read moreall very nice and attentive. kept checking and making sure I was ok

Our daughter had her tongue tie cut here and they were amazing. Very knowledgeable, kind, and…read morecommunicative. I was nervous about the procedure but they took great care of our daughter. Definitely recommend! Their team is amazing.

I was very disappointed with the scope and quality of service which I received…read more Background: I received an overall evaluation by Dr. Melanie. A treatment plan was set up whereby she would work on 4 quadrants of my mouth on four separate occasions. After the 2nd quadrant was completed, I was informed that Dr. Melanie would no longer be working at the practice at the end of the day. Hence, a week later I set up two appointments with the owner of the business, Dr. Cortez to complete my treatment plan. She completed the two quadrants at the end of April 2023. I spent over $3,000 for treating the 4 quadrants. Results Within 24 hours (and right before a pre planned vacation) of my final appointment I took a bite of a pickle and sharp pain shot up to the nerve of one of the teeth which was worked on. The practice could not get me in the next day, so I had to partake in our 10 day cruise without help. Upon our return, I went to a different dentist who immediately confirmed that I needed a root canal and a crown. Within a month, I had a follow-up cleaning and it was discovered that 3 cavities which were supposedly filled by Cape Fear Smiles were never done (or missed) and our current dentist believes that they should not have been missed. Thus, I'm very dissappointed with the lack of competent dental care which I received at Cape Fear Smiles. I am seriously considering taking my concerns to the BBB, the NC dental Board, and delta dental because I believe that I received a substandard level of care.

The absolute best dentist, assistants & front office staff Becca & Abby went above and beyond to…read morewelcome me & make me feel comfortable! They are honest & trustworthy and knowledgeable and the only place I will be going from now on! Hayley was super informative & gave me the best cleaning ever! Dr. Heinsheimer made the experience easy & painless. Thank you

I definitely don't recommend this place. Many of the people there seem to be new to dentistry. It's…read morelike it's their first job out of dental school. Or maybe some of them are still in dental school (?) The staff makes repeated mistakes like leaving gauze in your mouth, pulling the water squirter out of your mouth too soon (which sprays you). They even x-rayed me without the protective blanket! I had to ask for it to be used. Extremely concerning. The dentist, Dr. Josh Heinsheimer, did not make the best choices with my care. He handed off several things to his staff instead of doing it himself. It seemed as if he did it so the assistants could learn on live patients. And since some of them did not seem competent, I was not happy about that. I would be wary of the positive reviews posted on other sites about this place. They pressure people to leave reviews and they watch their reviews carefully. I don't think the people with bad experiences necessarily feel comfortable leaving reviews.

This was my first visit to Southeast Smiles. I have gone to several dentist in Wilmington, but was…read morereferred to this office by a very dear friend after she also started getting care at this office and was very pleased. From reception, to the technician I interacted with, everyone was incredibly friendly and welcoming. I also appreciated that I was seen close to the scheduled time and never felt rushed. Once the technician brought me back, I went through a quick X-ray and was led into the exam room. The room was clean, organized and comfortable. Again, within minutes, the dental hygienist arrived and started her routine. I'm very particular about following up with dental care and exams. I floss and brush frequently, and take pride in my teeth. Nevertheless, this dental hygienist took her time, and was extremely detailed in checking the health of my teeth, and even better, she was meticulous with a very detailed cleaning! I can say that in all my years, she is most definitely the best Dental Hygienist I've ever had! Great job! Next, I was welcomed to the practice by a super down to earth and friendly dentist: Dr. Panchal. We went over any concerns and and oral history, and, of course, he studied all of the X-rays taken. He proceed with the oral exam. Dr. Panchal patiently explained his findings and discussed his recommendation, treatment plan, and timeline. I'm pleased to say that my first visit was above average! From professionalism, welcoming and very clean environment, detailed staff, everything was perfect! Dr. Panchal has a great personality and I can see how he sets a wonderful standard which staff fallows. His wit, and lack of pretense were great, and even better: his knowledge, his ability to put the patient at ease, and his communication skills were wonderful! So, if like many, you're nervous about going to the dentist, I strongly recommend that you give office a chance. They are fantastic and I think you'll be pleasantly surprised!!! Nice job, everybody! Wilma Alicea Visited 10/1/2025

They are the best, too bad my insurance dropped them. I'm having a hard time finding a dentist that…read morematches their cleanliness, professionalism, and kindness!!!

My family has been going to see Dr. Lisa and Dr. Dan Phelps for several years. They are great at…read morewhat they do! The staff is kind and welcoming. The office and exam rooms are clean, relaxing and up to date. I like that they play music. I've had good results with our regular cleanings, teeth whitening and occasional fillings and crowns.

From the owner: We are currently accepting emergency patients during COVID-19 on a case by case basis…read more Dr. Dan and Dr. Lisa Phelps have been in practice together since 1992 after finishing their residency and tour of duty in the United States Air Force. Drs. Lisa and Dan both graduated from UNC Chapel Hill in 1991. They attend several continuing education classes each year, keeping up to date with new trends in dentistry. Drs. Lisa and Dan also take classes each year to keep up with all the latest techniques in sedation. We have been offering Sedation Dentistry in the area for over 25 years. We are able to accommodate our patients with Sedation Dentistry for all dental procedures! Your comfort is our top priority.

Not happy at all with the service I received. Had an appointment for Monday scheduled a month in…read moreadvance. Scheduled my time off at work around it and they call and cancel like it is no big deal. Just come another day. Like people don't have jobs and have to request time off. Your time is no more. Amiable than mine. On top of rescheduling last minute they then wanted me to drive to an office that is no where near my house for the rescheduled day. If your provider needed time off he should Of scheduled it in advance just like the patients had to.

I just got my wisdom teeth removed from this facility. Doctor Buffini did my procedure and I think…read morehe did an amazing job. The office staff was really nice down to scheduling the appointment and then handling all my information. I really liked everyone there and they have been amazing obviously not an easy procedure, but they did a great job.

Please do not go to this practice! Dr. Lee performed a procedure on me stating he did it all the…read moretime and was perfectly safe and my teeth have been a mess ever since. I put my trust in him and have paid dearly both emotionally and monetarily for it. Even worse, when I kept saying my teeth didn't feel right, he eventually rolled his eyes at me and his hygienist escorted me out of the office like I was some sort of criminal. They do not care about the patient at all, only getting you in and out of the chair as quickly as possible. I would hate for someone else to go through what I have.

dr lee carter cant be trusted told me he was going to fix a tooth under warranty he had already…read morefixed,the morning the morning i was supposed to come in he had his receptionist call to in form me tooth would not be warrantied and would be $1250 like a idiot i had him redo it.Well now i go to another dentist and he informed me that tooth that dr lee carter just fixed 6 months ago has decay under the cap WOW another botched crown job how many tries does it take dr lee to get a crown on right,not to mention he drilled into my gum and took them 15 mins to stop the bleedingWOULD NOT RECOMMEND