I had a very frustrating experience with Cape Fear Smiles and would not recommend them based on how…read moremy billing issue was handled. I went in under the understanding that my visit would be covered by insurance, but later received a $170 bill for additional services that were not clearly explained or authorized beforehand. I even asked if anything was owed upon completion of the initial appointment I reached out multiple times to dispute the charge and asked for documentation showing that these added services and costs were disclosed to me in advance. Instead of receiving a meaningful response, the account was sent to collections and I continued getting payment demands. My issue is not simply that insurance did not cover something. My issue is that I was charged for services I do not believe were clearly explained to me before they were performed. The lack of communication and willingness to resolve the dispute has been extremely disappointing. Patients should be told upfront what services may result in additional charges before those services are performed. Based on my experience, I would be very cautious about billing here and would ask for everything in writing before agreeing to any treatment.

I was chared $318 for an airway consultation. There was no x-ray, no camera up the nose to look…read moremore indepthly at the problem, it was basically "We really cant' help you, let me refer you to these other doctors that may be able to help you". If the $318 would have been applied towards a therapy session or some additional benefit I could see perhaps justifily the prepaid amount. Other than that, the staff and doctor are both very kind and delightful. Seems like a great group of people but I feel the prepaid consult fee was a waste of money.

I've been going to Drs Treman and Treman for over 25 years. They have been amazing. Sadly they have…read moresimultaneously retired and the practice is now covered by a new dentist. I don't know him and did not receive a proper introduction. Only a cancellation of my December appointment and an invitation to reschedule. Would love to hear from anyone who has been to this practice post Tremans.

They lie about taking your insurance. They lie about the work you need done, to get maximum $$…read more Shady business that will run your credit card mid-appointment after saying they take your insurance. Everyone that works there has a terrible attitude. Never go here!! !!!!!

I wrote a review a long time ago. Since then, I began having extreme tooth sensitivity like never…read morebefore. I hate to admit it because I have always been a "clean cut" kind of gal, but I fell into a deep depression three years ago. I started taking all sorts of antidepressants, anti-anxiety meds, weight loss drugs - all on top of years of heavy coffee and sugary drinks. It wasn't until I fell into the deep hole of disposable vapes that doing things like eating popcorn suddenly became excruciatingly painful. Sometimes I would eat an almond and it would feel like there was lightning going all of the way down to the roots of my molars. I am pretty tough, but even after being numbed over multiple times, I could still feel it when dental work was being done. Throughout all of this, Dr. Bland remained patient and continued to check in with me. He could tell if I made a small movement that indicated my discomfort and would see if I needed a break or more numbing relief. Thankfully, I am no longer having any of the sensitivity since I stopped consuming large sums of coffee, sugar, and most especially since I stopped vaping. I love everyone who works with him. The fact that he has people who have been by his side for close to a decade or more really says something about who he is as a person. I have been moving around my whole life and have been to many others. He is genuinely the best I have visited. The office is immaculate, beautifully designed and simply top notch. Plus there is a spa on the second floor that gives great massages. I never thought I would think of a place like this as a little oasis, but I certainly do now.

After several thousand dollars, I have dentures that are uncomfortable , don't fit, and unable to…read moreeat with! Would not go through this again, could have just had my teeth pulled and would have been where I am today! Last fitting, was told they could do nothing else for me! I do not recommend!

This was my first visit to Southeast Smiles. I have gone to several dentist in Wilmington, but was…read morereferred to this office by a very dear friend after she also started getting care at this office and was very pleased. From reception, to the technician I interacted with, everyone was incredibly friendly and welcoming. I also appreciated that I was seen close to the scheduled time and never felt rushed. Once the technician brought me back, I went through a quick X-ray and was led into the exam room. The room was clean, organized and comfortable. Again, within minutes, the dental hygienist arrived and started her routine. I'm very particular about following up with dental care and exams. I floss and brush frequently, and take pride in my teeth. Nevertheless, this dental hygienist took her time, and was extremely detailed in checking the health of my teeth, and even better, she was meticulous with a very detailed cleaning! I can say that in all my years, she is most definitely the best Dental Hygienist I've ever had! Great job! Next, I was welcomed to the practice by a super down to earth and friendly dentist: Dr. Panchal. We went over any concerns and and oral history, and, of course, he studied all of the X-rays taken. He proceed with the oral exam. Dr. Panchal patiently explained his findings and discussed his recommendation, treatment plan, and timeline. I'm pleased to say that my first visit was above average! From professionalism, welcoming and very clean environment, detailed staff, everything was perfect! Dr. Panchal has a great personality and I can see how he sets a wonderful standard which staff fallows. His wit, and lack of pretense were great, and even better: his knowledge, his ability to put the patient at ease, and his communication skills were wonderful! So, if like many, you're nervous about going to the dentist, I strongly recommend that you give office a chance. They are fantastic and I think you'll be pleasantly surprised!!! Nice job, everybody! Wilma Alicea Visited 10/1/2025

They are the best, too bad my insurance dropped them. I'm having a hard time finding a dentist that…read morematches their cleanliness, professionalism, and kindness!!!

To to begin with the lady that was pregnant at the front desk was nice. File complaint on office…read moremanager at affordable dentures in Wilmington. I originally went cause one of teeth in partial broke and fell out while I was in fl due to accident I made apt with Wilmington location be cause the had same day service I made apt and went decided to get silver crown added which was additional and had to be sent off I paid and new I had to wait the crown came in but was wrong color so it had to be sent back to lab the young lady at front desk told me what happened and we agreed she would send me a text when it came in. I also informed her that I live in Wallace which is 55 mins away and that I was moving to Florida and that I worked night shift. She text me I called her she wanted me to come Thursday but I told her I didn't want to drive for a 5 mins apt to just try on and could we do everything on same day she made me apt for Fri at 8 and had talked to technition and Friday at 8 was good. I get there Friday for 8 apt after working night shift did the try on and was told they have see when it could be ready. When I get to front and was talking to the pregnant lady at the desk letting her know that now I'm being told I have to come back at 2. I informed her I had to drive to Raleigh and don't think I could make 2. While I was talking to her the lady beside her interrupts and says we didn't know we we on a time frame and that's not how things work there so I asked her did I talk to her the day before she says no but I'm the office manager. She was rude she then says and we don't think we can have it done today. Mind u the tooth that broke I fixed myself and don't know when it going to fall out. The office manager says I'll go talk to tech. I asked the pregnant lady what was I missing I was told something different yesterda and she said I heard the conversation and don't know what's going on. And that the girl I talk to yesterday was off. The manager then comes to talk to me with another lady that lady is just as rude as she was. They both tell me if I can't do the 2pm appointment then they can't do it today so I asked the Second Lady was she the technician she says no that she was asking the manager a question so I asked y did it take both her and the manager to come talk to me. The manager proceeded she was trying to help me and every time I would say something she would cut me off. I asked when is the next apt I leave for fl next week and that if I would have know how things were I wouldn't have come to that location so the Second Lady says we have Monday at 2 I said again I work night shift and have to be back that night at 630 she goes well I don't know what to tell you.she then says we can do 11. Mind you I paid out of pocket.

I called from overseas and asked if I could get my remaining 27 teeth out and dentures. Was told…read moreNO PROBLEM and given an appointment for Oct. 10. Flew the 2,000 miles and arrived Oct. 8. Called Oct. 9 to confirm but no appointment found. First available was Oct. 21. I took it after, yet again, confirming I could get my remaining 27 teeth out and dentures. I went in today but the dentist refused to consider taking all my teeth out, including my (only) 4 healthy ones! Though livid, I left, still with my teeth aching. I strongly recommend training for all employees and at the call center, so they don't merely agree to whatever is requested, without knowing what they are talking about!!! I am out over $1,600 and have nothing to show for it. Angry doesn't even begin to cover how I feel!!!!

I just had my second cleaning appointment at Dr. Miles' office. Both times my experience has been…read morethe same: 1. A clean and comfy reception area where I feel like I am at a well loved home, where care was taken with the decor to give patients a relaxing and welcoming experience, not a feeling of being a product in an assembly line like at other dental practices. 2. A receptionist who smiled and made eye contact, politely asked the necessary information, and remained pleasant for duration-this is important because it is lacking at dental offices where front office employees often act as if patients were a chore. 3. A competent, thorough dental professional named Andrea, who did probably the best dental cleaning I have ever had. 4. Dr. Miles greeted me, checked work done, and even referred me to a dermatologist for treatment of a growth she noticed on my skin. I live at walking distance from two dental practices in the area. I was a patient at both. I prefer to drive 15 minutes to Dr. MIles' office. If anyone is going to invade my body by placing their fingers in my mouth, I need to feel that I can trust that person. I trust Dr. Miles and her team.

DO NOT GO to this dentist whatever you do. I had been a patient of Dr. Miles since 2016, I trusted…read moreher and she has completely destroyed my mouth. Not to mention I am in my 20's and have a lot of life to go in my teeth. In 2024/2025 she had told me I had some very small cavities starting and she recommended fillings to prevent any worsening. Since those fillings I have had nothing but issues. Not only did she crack my teeth she caused extreme sensitivity and I am now up to $8,000 worth of dental work done to fix her mistakes. She knew she messed up and tried to have her daughter fix her mistakes but not even that could do it! She cracked my teeth when doing the fillings and then sent me home. I then noticed and called and told her what she did. She supposedly "fixed" them but can confirm that did not happen based on a second opinion. She did poor fillings and I am still having to have hers removed and fixed. Not to mention she completely messed up the crown of my implant creating a large food gap. Most dentist would redo the crown until it's right but not her I was told "you'll just always have to have floss" EVERY piece of work she has done I am having to have fixed. I am having to have a new crown made and placed on my implant because hers was horrible, I am having to have all her fillings removed and replaced because it's "terrible" work. Having to have my bite fixed because of her TERRIBLE TERRIBLE WORK! I went back several times telling her something was wrong but was always brushed under the rug and told to use sensitive toothpaste. Turns out shes just a horrible doctor and doesn't want to fix her mistakes. She messed my mouth up so bad she couldn't even fix it. Save yourself the trouble and go elsewhere! I've been having to have her mistakes fixed since I left this practice and I'm still dealing with issues she created. Leave while you can because you will end up paying for it in the long run. When she retires you will be having to have your mouth fixed! Horrible dentistry work clearly she had no idea what she was doing

Dr Hutchens was very personable. He thoroughly explained the gum grafting procedure to me and…read morepatiently answered all my questions. The team was very attentive to me throughout the procedure. Follow up care was excellent. Highly recommend Dr Hutchens and all members on his team.

Dr. Hutchens was great and I felt very comfortable throughout the whole appointment. I'm typically…read moreanxious about having dental work done but they made feel very at ease here and took the time to talk to me and answer any questions I had. The whole experience has been positive and I find I actually don't mind going. Dr. Hutchens patiently explained to me about periodontal disease and what we need to do to fix the problem. He even helped me to set goals for taking care of things at home. 100% would recommend!

Everyone I encountered was friendly and professional. Procedure (tooth removal) was done…read moreexpediently and healed quickly with no pain. I am a repeat patient and would not hesitate to recommend this practice.

the support staff at Carolinas Oral & Facial Surgery is rather unprofessional and it affected my…read moreexperience. I agreed to services to the amount of roughly $3500. I promptly paid. Three years later I was contacted by someone named Lauren in their billing collections about an additional $775 that they claim I did not pay. Mind you I have lived at the same address and had not heard from them in over 2.5 years. I had zero idea I owed them more money (so they claim). I spoke to Lauren and told her my recollection and paid bills don't match up with their claims and could they send me back up to support their claims. She said she could NOT do that and that I would have to speak with the office manager named Jennifer. I called the office no less than five times leaving messages (no one picks up over there) asking for Jennifer to call me. She never returned my calls. I have spoken to my lawyer and documented all my attempts to solve this matter so now I feel a bit better but these folks at Carolina Oral & Facial Surgery are incredibly unhelpful and unprofessional and I would highly advise you to stay away and find an alternative.

It is very welcoming for everybody and overall is a nice place with a kids treasure box and a great…read moreexperience

I've been coming here for just routine cleanings. Last I chipped my tooth. I called this morning,…read morethey got me in for a filling. I was in and out within an hour. I usually see Dr. Chapman and he is great. He is super friendly and has a great bedside manner. All of the staff is great and the office is nice and clean.