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    The Dakota

    5.0 (1 review)
    Closed 9:00 am - 6:00 pm
    Updated 2 months ago

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    30 days ago

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    Ask the Community - The Dakota

    Victoria Station Apartments

    Victoria Station Apartments

    (10 reviews)

    DO NOT MOVE HERE!!! Let me start by saying that I have never written a bad review for any of the…read moreresidences I have lived in. My daughter and I moved here two months ago from out of state due to a job opportunity. I hadn't seen the apartments in person, only on their website, so everything was done over the phone until the day we moved in. At that time, they didn't have an assistant, so I communicated with Ashley, the assistant manager, who was extremely nice and helpful. However, things changed after we moved in. I informed the office that I had received my first electric bill after just 17 days, and it was significantly high, especially since we consistently keep our thermostat at 78 degrees. They sent maintenance (Ryan) over to investigate, and it turned out I needed a new A/C unit outside. They replaced it, which was great, but Ryan ordered and installed the wrong size, so it had to be replaced again. After the new unit was installed, I continued to experience issues with the A/C short cycling. I reached out again, and they told me Ryan had checked the inside unit (located in the bathroom). This turned out to be a lie; he never came past my front door, which raises concerns about the integrity of their staff. Additionally, they left both broken and old A/C units next to the apartment building. When I notified them that these units had been abandoned for the past two weeks, they finally sent someone to remove them. Why did I have to bring this up? They also have a problem with trash being left everywhere. Regarding my A/C unit, I received another electric bill that doubled the cost of the first one. So far, I have received two bills. I contacted both Kim (the manager) and Ashley (the assistant manager). They hired an outside contractor who confirmed there is an issue with the A/C--the thermostat is in the wrong location. Instead of moving the thermostat, they want to replace a vent that faces it (HUH?). At this point, I stopped pursuing this issue with them. Finally, let's talk about the "valet trash" service. You pay a significant amount of money each month, yet the service is inconsistent. My trash sat outside my door for four days this last time. Are you kidding me? I sent an email regarding this issue, but overall, my experience has been frustrating. I only received a request to come into the office to discuss my concerns. In my email, I mentioned that I overheard some negative comments about me, which upset me, especially since I have always treated them with the utmost respect. I didn't want to have a conversation about it; I just wanted to document that I had reported the issue. Fast forward to today, August 15, 2025. When I arrived at my apartment, I found a truck parked in my reserved parking space, which I pay for. No one should be parking there. I had to exit my vehicle to find the new residents who were moving in. When I asked them to move their truck because it was in my spot, the woman responded, "We're moving in, and Ashley told us we can park anywhere we want." I explained that it shouldn't be in a reserved parking space, but she refused and said, "NO! I'm calling Ashley." Feeling frustrated, I decided to call the front office. This was the first time I had reached out since last week and since sending the email, and I was understandably upset about my encounter with the new resident. Kim, the manager, immediately began to gaslight me, asking why I was so upset and telling me to calm down. She informed me that, as a courtesy, they allow new residents to park anywhere while moving in. I tried to reason with her, pointing out that if they could park in my reserved spot, where would I park when I returned home? They couldn't provide a logical response. Two minutes later, Kim walked over with Ashley, the receptionist, and someone I assume was their security. Ashley told me, "You're the first person in the four to five years I've been here who has a problem with someone parking in their spot while moving in." I replied that it wasn't my issue where they parked, as long as it wasn't in my spot. I felt that Ashley was being unprofessional for coming over to confront me in a group. When I called them out on their behavior, Ashley started yelling and walking toward me, as if she intended to instigate something. Then she suddenly said, "I'm going to walk away before I lose my professionalism." To me, that sounded like a threat. As she walked away, I approached her and asked if she was threatening me. At that point, the "bodyguard" stepped in front of me and yelled, "Back up," while pointing his finger in my face. I responded by pointing my finger back at him, saying, "She just threatened me, but you're yelling at me." He then took out his phone and walked to the back of my car to take a picture of my license plates, which are from out of state. I reiterated that Ashley had threatened me, but the "bodyguard" said, "No, she didn't. In the state of Texas, that is not a threat." SWIFT JUDGEMENT!

    I absolutely love living here! The staff is always so nice and the community events are very…read moreenjoyable. I rarely have any maintenance issues but when I have they fixed it quickly and it's done right the first time. This community is safe and they love their residents.

    The Dakota - apartments - Updated May 2026

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