I ordered 125 cookies for my event. However, when cookies arrived 48 cookies were unpresentable. They were broken, smeared image, discolored, some images were cut crooked and they tasted a little raw. I contacted the company to inform her on how the cookies arrived. I understand that the broken ones is unavoidable because they were being mailed and not picked up and one cannot trust the Post Office to handle with care. But the ones with the image complete smeared that is just a huge mistake. How could they not check their printer before putting on the image or let the image dry longer? Totally ruined my party favor for my event. I asked for a refund on the defective cookies and the company agreed to send a refund. My event was 4 months ago and to this day I still do not have a refund.
If you want custom cookies, please looks elsewhere. Its better to pay a little more for a better quality of cookie and a guarantee to have all custom orders accurate than to be disappointed the day before the event. read more