The Cupcake Factory has to be hands down the best cupcakes in Sydney. If you haven't tried them yet, you simply must. Cupcakes range from $3-4 depending if you buy classic, decadent or indulgent. Mini cupcakes are also available for $1. I recommend Classic Bloom (twist on the classic vanilla with vanilla base and vanilla icing), Classic Chocolate (chocolate base with chocolate icing), Classic Polka Dot (chocolate base with vanilla icing and smarties), Passionfruit Delight (vanilla base with passionfruit icing) and Belle Flower Cake (vanilla base with strawberry icing and edible flowers). The best (and most dangerous) part of The Cupcake Factory is that they deliver, to your work or home, making cupcake buying that much easier. The assorted packages ($36) make for great birthday presents or hens nights and they even make cupcake wedding cakes! Get eating! read more

See all

The only fault with this place is nothing! OMG I absoluetely loved every second from when I stepped into The Cupcake Factory to when I stepped out. The dessert assortments they sell is to die for. I will be coming back again read more

If I could give a 10 out of 5, I'd post it. Janine from The Cupcake Factory is AMAZING! The service and response time to emails is impeccable and they looked and tasted delicious!! Everyone was commenting on how tasty they were and so cute! I've made corporate orders from here with the company logo and will definitely continue to do so. Janine made it so easy for me to order and pay for the cupcakes and they were delivered still in perfect order. I can't recommend a better company. read more

We placed an online order . We were feeling really anxious when our order was an hour's late (requested delivery between 11am - 12noon, the courier finally arrived after 1 pm). So we called up the company. The staff immediately got all defensive and claimed it's not their fault as they weren't the one who took the order, went on about how they didn't know who processed my order and that mystery staff did not write down my requested delivery time on their order receipt. They went on and on how it's not the company's fault that the other staff were late. We hadn't even started the finger pointing yet, all we needed to know is whether they were able to provide a quick resolution. What is a customer suppose to do when their cakes were late and the celebration had to be halted and not knowing exactly when the cakes would arrive? After repeated calls and many calls unanswered, they finally picked up the phone again, this time they failed to inform us the time the other staff collected the cakes (they said they would, and we needed this info badly so we could inform the relevant people about the delay and the amended starting time. With a callous tone, they said they were simply too busy to call us back). As if being late wasn't enough, they had to screw up our order too. When the other staff finally arrived, we realized that there were several problems with our order. There were short of 10 assorted cupcakes. And they gave us all vanilla when we specifically ordered half of the them in chocolate. At this stage, we were pretty upset with the numerous problems on our first order with Cupcake Factory. What is most upsetting is the appalling attitude we received from their customer service staff. Called up HQ, we told them what happened, not a word of apology nothing, just silence on the other end and we had to say 'hello' a couple of times to check if they were still on the phone. We were rather annoyed by their many excuses and they went on and on without offering any solution or even an apology. The last straw was when they retorted back that "Accidents do happen! Haven't you had any accidents in your life before?!" We were completely gobsmacked. We would appreciate if their company would first admit the mistakes and stop shifting the blame on others and finding lots of excuses and even went to the extent of arguing with the customers instead of trying to solve the problem. At this point, we decided we couldn't communicate with them any more, and asked to speak to someone else, someone who was able to offer us a solution. The baking staff on the other hand were apologetic and offered to personally deliver the missing cupcakes and added extras as an apology. We appreciate their sincere effort in rectifying the matter. However, we are left with distaste the way their customer service treated us. This will be our first and last time order from this company and we'll make sure to feedback to everyone we know so no one will undergo this type of service like we did. Never have we encountered such a rude and appalling service from a company. I almost forgot to mention, the staff also repeatedly shouted on the phone, "We ARE a very BUSY company! We are a very BIG company you know!" read more

The best cupcakes for my best friends birthday! Was a real big hit with all the party gals! Highly recommend for all future celebrations. Thank you for making her night a special one. read more

Normally I don't go out of my way to give a bad review, but the whole saga needs to be published as it wasn't resolved and badly handled by the cupcake factory. This was the 2nd year we used the cupcake factory's cakes/cupcakes for our child's b'day party. Last year they screwed up the order by giving us fewer cupcakes than ordered, but that was resolved. Giving them the benefit of the doubt about last years messed up order, we regrettably tried again this year. This year, they had the order but did not fill it. It wasn't a trivial order either. $95 of cake/cupcakes is, I would think a reasonable order.... They attempted to fill the order on the spot, but as it was Saturday and our kid's party was only about an hour away so, they needed to pull out all the stops. They never completed it, and they didn't even offer a plan B, like "Sorry, would you like these other cupcakes." They kept saying.. it's coming, it's coming. Really amateur stuff. Initially, we had called earlier to ask if they would allow pickup prior to opening, and that was flatly refused, no exceptions. So, we left without anything in hand, and won't be coming back. So, use these guys if you dare, because either the boss is not there, doesn't care, or is incompetent at running the shop. read more

As a trial run for my wedding we decided to have our engagement cake from the cupcake factory (Drummoyne) I rang them 2 weeks prior to the event and left a voicemail for them to call me back, and included my order. Three days later called again, left another voicemail. Two days after, they finally answered and I could place my order. (They did not call me at any time and the explanation I got for the lack of phone calls was "We have one phone") Being my engagement I wanted to make sure my order was confirmed, but received no email/SMS/call, anything! So I started on my war with the phone again. After more phone calls, sending them an email and leaving another message (no response from them AT ALL) on the day of the engagement I FINALLY got through to them and they confirmed my order was in fact going ahead. Now I am usually quite patient, but when it comes to dessert for 45 people I want to make sure the order is correct! Delivery was no issue, arrived before we did. The cupcakes were delicious, but the icing was HORRIBLE! I had vanilla cupcakes and chocolate cupcakes, with red and white alternate icing. The white icing was nice, but the red was terrible. I don't know if they mixed up their salt with sugar but EVERYONE who had a red cupcake complained. Maybe they had excess dye in there, because the taste was off, and everyones lips/hands/teeth were all stained red after! A girlfriend had her wedding cupcakes from the cupcake factory, and it was lovely! But as that was a couple of years ago I thought it would be best to do a trial run. Lucky I did, saved myself from having a disappointing wedding cake!! Perhaps they are under new management, because the cupcake factory is definitely not what it used to be! read more

Service was incredible as soon as I picked up the phone to order. Delivery was on time, so no waiting around. As for the cake itself, I ordered a Giant cupcake for my daughters 18th, it not only looked amazing but tasted incredible. I am a cupcake connoisseur and this one was delicious. Fantastic company, I would highly recommend. Gill Bellevue Hill read more

I've had an horrible experience at this place. We place an order and pay extra to be delivered total spend over $150. The maxi cake icing was damage all four corners when delivered. I called and due to closing time they take no what so ever responsibility and a simply "sorry but due to you live so far we can not do anything about it!" Disgusted with the remark. It's was prepared for a housewarming And my girl birthday with over 100 guess. Last minute we have no other choice but to replace it with a cake from Cheesecake store. Please don't do same mistake l wouldn't risk it and recommend at all. read more