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The Crab Shak

3.0 (21 reviews)
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Jaylen H.

Giving this place a 1 star because it's a MAJOR disappointment. Wish I could set it to a .5 but a 1 will just have to do for now. I had had their crab legs a few months prior to my experience today, and I wasn't impressed. They lacked flavor and that kick that most crab spots are supposed to have. So I made up in my mind that I wouldn't go back for their crab legs anymore. Well today I ordered takeout from the Asian restaurant next door, went to go pick it up and decided that I would go and order an extra side from The Crab Shack, in case my food wasn't enough to fill me up. So I go in and ask the woman managing the register "How long is the wait? Because I already have food in the car, and I don't want it to get cold." She looks me dead in my eyes and tells me "15 minutes at most." So okay, fine. I don't live too far away, so I figured that my food in the car would just be starting to cool down at that point, so that when I got it home it would still be hot enough to eat. I placed my order for the small jambalaya, paid, then waited. 10 minutes go by, 20 minutes go by, 30 minutes go by, 40 minutes go by, 45 MINUTES go by, 50 MINUTES GO BY!!! It was literally an entire hour wait. People who came in after me were getting their food before me. Finally I go up to the register and I say nicely "I'd like a refund", and I hand her my card. She makes an uncertain face and says "I don't think we can do refunds on cards." So I said "what do you mean you don't do refunds on cards?" So she says, "here, give me one minute and let me see if your order is ready." So she disappears into the kitchen, then comes back with the jambalaya I ordered. IF IT WERE THAT EASY, HOW COME YOU DIDNT GO CHECK ON IT TO BEGIN WITH? At this point I'm irritated, because 1. I'm sure my food in the car is cold, but 2. How long does it take to make a small jambalaya? Definitely not an hour. Oh an by the way, when I got in the car and looked at the jambalaya, it looked like slop that they just threw in a cup. When I tasted it, it lacked flavor just like their crab legs, it was disgusting and I wasn't impressed yet again. I'm certain I will not be returning this time, not for ANYTHING!

Steamed shrimp, crab legs, corn, potato, boiled egg, sausage, butter

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5 years ago

Helpful 3
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7 years ago

Helpful 1
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6 years ago

Helpful 4
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Photo of Vee F.
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7 years ago

Helpful 2
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5 years ago

Helpful 0
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Photo of Jaylen H.
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7 years ago

Helpful 1
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7 years ago

Helpful 0
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7 years ago

Helpful 2
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7 years ago

Helpful 2
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7 years ago

Loved the food as usual. Met the new front staff. Very pleasant and informative. Will be back soon.

Helpful 1
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7 years ago

Helpful 1
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7 years ago

Customer is non-existent. Food takes forever to get and they always out of everything. Don't waste your time.

Helpful 1
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7 years ago

Helpful 1
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7 years ago

Helpful 0
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Photo of Raven M.
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7 years ago

Helpful 0
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7 years ago

Wonderful staff wonderful food. I need to teach them how to make the dip for Blue Crabs.lol

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7 years ago

Helpful 1
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7 years ago

Helpful 2
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6 years ago

Helpful 0
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7 years ago

Helpful 1
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7 years ago

Helpful 0
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Ask the Community - The Crab Shak

Review Highlights - The Crab Shak

I enjoy visiting the crab shack, like their blue crab and the company.

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The Crab Shak - seafood - Updated May 2026

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