Literally the worst run business I have ever encountered. I called to say I was running late and Ruthie said that was fine. She texted me while I was driving and set a new time deadline. Obviously I didn't read the text or respond immediately because I WAS DRIVING! If it was that important and she knows I am driving call instead of texting. When I did show up after 3 hours in the car the door was locked (remember she had okayed me coming late). I called Ruthie to let her know I was there and that I just saw the text. Her response was so off-putting. I've never met a ruder person. After arguing with me for 20 minutes she then had the gall to say if we had started 20 minutes earlier then everything would be ok. Seriously?! If we started when I arrived it would have been that 20 minutes. Every excuse she tried to give made absolutely no sense. She even tried to play the 'single mom' card. To top it off she charged my credit card $200 (TWO HUNDRED DOLLARS) extra for the 'deposit.'
There are enough other boudoir photographer options in the area. Save yourself the stress and ridiculous made up charges and get your photos done literally ANYWHERE ELSE!
If I could give -5000 stars I would.
Update:
Ruthie commented on this review to dispute everything I said. Yes she did offer to reschedule, but one of her reasons for not following through today was that "our vibe is off now." After what happened this morning our "vibe" would be just as off - if not worse - tomorrow. Additionally, I am appalled that she said she gave me a 15 minute grace period and claimed I was an hour late. I called an hour before my estimated arrival time and had the new appointment time approved and then arrived within minutes of the cutoff time she texted me. I have time-stamped photos to prove otherwise. There is also exactly zero signage to help a customer locate the studio - not even at least on the front door. Moreover, how does her being a single mom have anything to do with this situation??
She looked me in the eyes and said she had looked out the door to check for my car before she locked the door. First off, how would she know which car is mine? The studio is in business park so she can't see every parking spot and it's absurd to think she knows who every car in the lot belongs to including those of visitors to the other businesses.
Another excuse was that she had sent the makeup artist home already (moments after she told me the makeup artist usually stays until noon). I said I wouldn't mind doing the shoot without having my hair and makeup done since I wanted my natural hair anyway and feel more comfortable without makeup. According to the timeline she provided this solution would have put us ahead of schedule. She refused. I decided not to engage with her anymore and leave, but before I did so I needed to collect my things and respond to a time sensitive message on my phone. I then immediately left. I don't see why this would be a problem. I chose Ruthie because of positive reviews, but now it would not surprise me if she paid/bribed the reviewers.
Once again, STAY AWAY! read more