Everyone is helpful & happy to do it! I'm a newbie & don't always know what I want. They're always great with helping figure it out! read more

The Cocoon Lash & Spa Studio - Hybrid set - Eyelash Service Near Me - Tulsa, Oklahoma

I had an amazing experience at the cocoon lash studio today! The environment is clean, and very welcoming. The owner Korey, offered to go out of her way for a scheduling mishap in the past. My eyelashes turned out beautifully and I will definitely not be going anywhere else for lashes or spa services. Thank you so much again, Korey! read more

DO NOT GO TO KOREY. I had the same experience as someone else did it seems like. When I cancelled my appointment way in advance PER her policy, I was still charged the amount of the full service. I literally went back and forth with her for months (she blamed it on a gloss genius glitch) about my refund that I never got. I should NOT have been charged for a service that I have never received and canceled. She still has refused to give me my money back and has not contacted me about my refund. When I cancelled my appointment, it was also because she was not applying lashes the correct way and causing more damage to my lashes (my current lash tech had to completely start over because of how much damage). Very unprofessional. read more

I have been coming here for years and I've never been disappointed. I am a perfectionist and they exceed my expectations every time. I have been to every girl here for my lash extensions and the work is always consistent and precise. I love them! read more

The Cocoon Lash & Spa Studio - This was my hybrid set a week and a half after I got them done - Eyelash Service Near Me - Tulsa, Oklahoma

My first visit started out good initially with the first tech that was fired the day of my next scheduled visit, so I had to reschedule a the last minute. Me getting text messages at the last minute while being a block away from the owner Korey to reschedule me or asking that I pay with cash or CashApp came more often than not and seemed to be the norm. Not to mention the time I showed up and no one was there or the time I showed up and everyone's power/electric was on and had to get my lashes done in the heat while providing her a small portable fan so Korey wouldn't at least sweat all over me. I continued to patronize and tip until September because there was always an excuse and kind of felt sorry for her during her growing pains even when my lashes weren't lasting a week. I finally decided enough was enough after all the giving money away for lashes that didn't last a week, the inconvenience I had dealt with, inconsistences with Korey, my lashes falling out 3 days after getting them done as well as not knowing which payment method was required of me, I canceled. After 1.5 months Korey reached out to me via text asking I give her another try at a discounted price for a full set of my choice all while assuring me that the issues with the glue/adhesive had been worked out. I accepted and scheduled. Lo and behold I get a message from her a couple of hours before my appointment requesting I bring cash, or I could pay with Apple pay or CashApp, so I decided it was not worth going through the pain and frustration of this again and canceled only to find out she charged me $53.82. I reached out to question why and was told she didn't do it and that the system did it. I reminded her of how I was a good customer, of all the times I was inconvenienced, her no shows and being late as well as her inconsistences, me sitting through her power being turned off and sitting in the heat, not being able to use my credit card or debit card, only to be told she couldn't do anything about it. The lashes look great when you first get them but they don't last. If you want your lashes to last more than 3-5 days DON'T go to Cocoon! If you want professionalism and consistency DON'T go to Cocoon!!! I have kept every voicemail, text and phone records to show and post for anyone to see to show everything that I mentioned above. Korey is also a nice person just Very disappointed in how she handled the situation and the principle behind it all. I probably would not have canceled if she didn't text me two hours before requesting cash, cashapp or apple pay because she doesn't want to pay the fees for customers to use their credit or debit card and I don't know of any business that doesn't take a credit or debit card. **UPDATE** After further review of the transaction and catching up on numerous text messages , twelve (12) to be exact, from the owner Korey from 5:52 am to 7:48 am along with several claims of how I input the card information, authorized the card in question to be used, including how I agreed to the charge from my "original" appointment booking. Per my "original" appointment was NOT done with a credit or debit card which has been verified by Groupon. Also the account/card that was used to debit my account for the $53.82 wasn't even issued at the time that has also been verified by my bank. My financial information has been stored and hijacked by this business without my knowledge. She claims I input my card information in her system when I scheduled my appointments. I never made an appointment online except via Groupon. I have requested proof that I authorized my financial information to be stored and used for future charges which includes and not limited to the date/time, receipts from past transactions, location data, digital footprints, IP address to show I authorized and approved for any of my financial information to be stored and charged for future transactions. Also after reviewing text messages, voicemails, appointment data, financial records this card was never used.Korey promised a refund then 2 days later she changed her mind read more

I absolutely LOVE getting my lashes done here and I won't go anywhere else... and Desiree SLAYS my lashes every time, I swear! I love her, she's so sweet and very informative! Everyone there and the atmosphere is so welcoming and they be getting it right ALWAYS and y'all just need to go and book an appointment to get what I mean because my lashes are always on !!!! read more

I came to get my lashes filled, Korey squeezed me in her schedule one day and I've been coming ever since!! I love it here definitely recommend. Everyone is so nice and sweet! read more