1. The Cleaning Authority

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Fredericksburg, VA

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The Cleaning Authority

3.0 (8 reviews)
Closed • Closed

Services - The Cleaning Authority

Deep cleaning

Maid services

Move-in or move-out cleaning

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Wall of dust and cob webs. I verified at the start that they were dusting walls and ceilings.

I'm pretty sure the photos can speak for themselves. This failed in every way to meet expectations of a professional cleaning. A very overpriced cleaning, at that. They did not accomplish most of what was on their own checklist. Unfortunately, they had the payment, did not do a walk-through, and then just left when we brought a few things they clearly missed to their attention. We spent a lot of time making sure all the horizontal surfaces were clear so they could be cleaned properly. Kitchen floor was damp mopped, NOT CLEANED. I can damp mop myself. We expected deep cleaning. I spent three hours cleaning after they left so we could put the house back together.

Was "wiped down", clearly not well if it was even wiped down.

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8 years ago

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2 years ago

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5 years ago

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Michelle P.

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Update: The owners reported our review to Yelp and lied and unfortunately Yelp believed it. Nowhere…read morein our review did I mention a what Yelp stated based on the lie they heard from Brighthouse. This company seems to be very concerned about negative reviews and is trying to erase them. But not concerned about doing a good job as the pictures show. Here is what Yelp sent: I'm contacting you to let you know that we have removed your review of Brighthouse Cleaners. Yelp is a place for freely sharing your experience with businesses. However, reviewers shouldn't be threatening businesses with negative reviews (or offering to remove negative reviews they've already posted) as a way to extract a payment. Here is my review: We have used Elizabeth and her company for several years to clean our property. However, her service and customer service has went down the drain. She was supposed to do a full move-out cleaning for our property and charged almost $500 to do so. The home is 3 bed 2 1/2 bath. We had to call her back twice to correct and clean several areas that were very obvious but skipped and missed. Her move out cleaning fee includes the balcony but she did not clean it despite charging almost $500. In the past we paid $375 for her company to clean the same house multiple times and everything was cleaned. We had to hire another company to come out and do a deep cleaning since so much was missed and what they attempted to clean was done poorly. They didnt clean the walls, floors are sticky, refrigerator dirty in certain spots, and they didnt clean the window sills. The house also smelled horrible and not like she even attempted to clean properly. Elizabeth was nasty and rude in her correspondence and combative. She should have offered the tenants a full refund but instead doubled down. She wanted to come back a third time to clean and we told her we didn't trust the cleaning at this point. She also we refused to recognize that we were the owners and was making rude remarks. Her company hugely inconvenienced us and set our timeline back. We will be removing this company from all of our properties moving forward. Find a reputable cleaning company, but stay away from this one. They will not hold themselves accountable and have poor business ethics. She clearly.doesn't understand how rental properties work woth property.managers and tenants and owners. The pictures say a lot.

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Cindy owns Done Your Way. She has been cleaning my house every other week for about six months…read more She is an answer to prayer. I am limited in my physical activity and my 82 year old mother in law lives with us. My wife has a very demanding job. Needless to say Cindy is a life savior. Because she does such an excellent job everyone in the house has peace of mind. She is ruthlessly punctual. She works assiduously for the 4 hours she is there. I can give her "special" assignments that she fits into the schedule. The three of us have never had a complaint. If you tell her what you want done and she agrees (and she has never disagreed with any request), it will be done to perfection. She brings all her own equipment so I don't have to worry about running out of something. She is personable and has a tremendous work ethic. I can't believe you would not be happy with her work.

Cindy has cleaned for me for over five years across two different homes, and I couldn't recommend…read moreher more based on that experience. She is incredibly thorough on every visit, with an exceptional attention to even the smallest areas/details. Beyond her outstanding cleaning, Cindy is reliable, flexible when my schedule changes, and the perfect balance of personable/professional. Her rates are more than fair for the quality of service she provides. I wholeheartedly recommend Cindy to anyone looking for a trustworthy, detail-oriented, and dependable cleaner--you'll be lucky to have her!

The Cleaning Authority - homecleaning - Updated October 2026

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