The most genuinely appalling customer service experience I have ever had. I had issues with the payment set up from day one and was paying my bills off a text I received every month. I had an agent call me and try to resolve the issue. At this point I set up a payment and no longer received messages to pay the balance. Last week my bins were not collected with zero communication. I rang to cancel and asked them to send a final invoice for any balance. They went into my account this morning and took over 200 euro in an unauthorised transaction and essentially admitted that they were in the wrong as they had the correct details all along for payment. read more

I've been with this company for a long time and originally thought it was the best customer service one could ever experience. However, today I was experiencing a different level of service. After talking to 3 (!!!) different customer service representatives this morning I see things have changed a lot! All of the trouble is for contaminated green bin (1 accidental cable). When I asked what was the solution, I was advised the bin (mind here full to the top) would be collected in TWO weeks time. I was not even given an option to process the waste as non-recyclable the following week. On a second attempt I was asked to take a pen and write things down:) Finally, called 3rd time to ask to collect the bin and terminate my contract. I was advised to take contaminated trash OUT of my green bin, put it in my grey bin. So basically their trucks can see color and cannot lift a green bin on a grey bin collection day (I am being sarcastic, of course). Very very sad. read more

Having tried everyone from Greyhound to OZO we finally decided to give City Bin a bash. (the red bins with different coloured lids). It has a few advantages including: 1. They actually collect your rubbish - by no means guaranteed with any of the other providers (in my experience). 2. They charge a flat fee - 12.50 a month. The flat fee means you know exactly what you are going to be charged each month, with Greyhound and others it is all done by weight and a charge per collection. As it happens, I did my sums after moving to citybin, the charges over the course of a year were nearly exactly the same, but necessitated management and not putting the bins out every week etc..... It's just simpler with City Bin, and I like to keep things simple. read more