Promised furniture 2 months ago, still don't have it. No apology or insensitive to wait for…read moreproducts that are, again promised for mid October. Wouldn't even let us have to floor model! I get it's a pandemic, but don't make promises you can't keep. We will never shop there again!! Terrible customer service!

We purchased a couch worth 1400, and we had to wait 2 weeks for it to come in. The centre part that…read morecome down in the middle that can be used as a cup holder and arm rest broke and we asked them to come look at it and repair it. They said that it was our fault and they were not going to fix it. We talked to the owner many times and each time he would not answer our question to why they would not repair it for us. They kept saying they have to get ahold of the head office. Then to find out they were not going to back up their warranty. The fabric is fraying away quickly and going out of shape as well. I give them no 's!

We ordered matching Canadel dining set and 2 kitchen stools. Order clearly shows same number but…read morestore refuses to provide matching stools and called me a liar and said I ordered different pattern even though I had my original receipt . We didn't notice the difference on day of delivery and now Sales manager was condescending and first said they didn't offer matching but when I sent prof he refuses to deal with me. Small claims Crt is next.

From the owner: Create a home you love with the furniture collections of RK Furniture Gallery in Prince George, BC…read more Shop for sofas, sectionals. loveseats, sofabeds, La-Z-Boy recliners, Stressless reclining chairs, accent chairs, ottomans, solid wood dining tables & chairs, bedroom suites & mattresses, home decor accessories, appliances and interior design services. LazBoy, Stylus Sofa, Natuzzi, Decor Rest, Palliser, Canadel Custom Designed Dining Sets, Wolf Sub-Zero Appliances, Kitchen Aid, Jenn Air, Mattresses and so much more.

They moved my grandma, broke her shelf and refused to replace it, then charged her $200 more than…read morethey quoted her. After she questioned the increased cost, they threatened to take her to small claims court. Awful service, awful attitude, would not recommend them to anyone wishing to move. Spend your money elsewhere as your property is not in good hands and their words mean nothing.

A bit disappointed in their service this time around, they have always been good when moving…read morefurniture, today didn't go as well. My furniture was moved okay, so far no damages that I can see but my door jam took a beating I now cannot close my outside door properly because they must have used a bit of force moving my freezer in or out. The top jam is bent now and probably the screws stripped so a bit of work to repair that door hinge. My door jam into my one bedroom is in splinters because they must have forced my dresser a bit. No signs of damages on the dresser but man my moulding on the door took a beating. They only moved 4 things in and my freezer out, glad I didn't have more to be moved in or out.

We purchased a couch and the centre part was damaged. They told us that there was warranty included…read more(they don't honor there warrantys). When we called them to let them know that it was damaged. They said we abused the couch and it was our fault. They would not fix it. It was like that when we had it delivered and there was no way we could have abused it in just a short time. DON'T SHOP THERE! I'D give it no stars if I could.

This place has sold us awesome chairs that our kids picked out to make the move to a new house…read moreeasier. They offered to hold them for us until we moved. In the meantime, they SOLD THE CHAIRS AGAIN and didn't bother to tell us. The kids were crushed. We are long time customers, so we tried them again. Again, we picked out and bought even better chairs for the kids to be given as their Christmas present. Again, they offered to hold them for us until closer to Christmas. AGAIN, they SOLD THE CHAIRS!!?? NOW WHAT?! IT'S THREE DAYS UNTIL CHRISTMAS I will shout from the rooftops how much i hate City Furniture. Just a bunch of POS' with no conscience!

Hi :) I have to strongly recommend the Brick, but only if you can talk to Tom H., an…read moreout-of-this-universe salesman who is incredibly kind and who you can totally trust has your best interests in mind and will find the right furniture for you. We bought an adult mattress and toddler mattress and (soon) couches there and very happy. Good sales that were 50% off. There are other salespeople there who are really aggressive and unhelpful though.

So upset right now. My new table was scratched when I unwrapped it out of the box. I let the Brick…read moreknow right away and they said they would get back to me. Today, they said they could exchange it, but I would have to take it apart (the table top must weigh 200 lbs) and put it back together myself or they would offer me a $250 store credit, which will continue to tie me to sub-standard customer service. Funny. Sears used to pull the same tricks before they went under. Sometimes it's not so difficult to see into the future.

We are so happy with our new couches, and the top notch service we get every time we just browse,…read moreor buy at Ashley in PG. Incredible quality products that I've been buying for over 20 years. From on the floor, right to my front door... the delivery guys are fast, clean and never damage anything in my house even with big pieces coming upstairs and around corners. 10/10 for another local family owned and operated business :) Thank you guys, we will be back!

Excellent service! Very Helpful finding the furniture that was needed to fit in the space. Friendly…read moreand welcoming, delivery was fast and efficient. They take all the packing so no mess no fuss. Very pleased all around, would highly recommend Ashley Home Store