I received a gift for my daughter from an unknown sender. The company has a paperless policy and did not include an order number. I went to the store to exchange the items and the store is unable to assist without an order number. They advised I call customer service. Upon calling customer service I was advised they could not return the items because I did not have an order number or purchaser information. I have over $100 worth of gifts that need to be exchanged and now that money is being wasted because of the companies paperless policy.... read more