The doctors here are ok. Nurses are GREAT.
There's usually a short wait in the waiting room, which is divided so sick kids are on one side and well children are on the other. Then you get to your patient room and wait 20-30 minutes before you see the doctor. Their visits are VERY brief and rushed, but they get the job done. The thing is though, this is a pediatrician. You expect them to want to build a relationship with your children, and with a few exceptions, they do not do this.
The main issue is their office staff. They are all very young and inexperienced. They submitted our claims to the wrong insurance company, one we hadn't had for YEARS, and made similar insurance billing mistakes multiple times, and basically did nothing to sort it out on any occasion. I even had the billing office director call me several times to ask if I had handled it yet. I wouldn't have to handle it if they hadn't made the error(s) in the first place. I also updated my daughter's information and they lost that update, so I did it again. And again. It's like they couldn't save any of it. And when I would call to make an appointment, their computers would be down pretty regularly and I'd have to call back later, just to be told there were no more appointments for the day.
What finally did it for me was the day I picked my child up from daycare around 4, running a fever and vomiting. I called the pediatricians office and asked if I could bring him there. I was told yes, they were open until 6. I said great! I drove the 0.75 mile to their office from the daycare and when we walked in, I was met with total confusion. "We're here until 6, but that's just to fill prescriptions," one lady said. "All the doctors have gone home." I had LITERALLY just called about 5 minutes before and was met with absolute disregard for my time or my sick child. If you're not seeing patients until you close, don't tell people you are.
Needless to say my kids are no longer their patients. They actually called me to ask why I switched them and I thought, "You have GOT to be kidding me." I'm still sorting out the insurance issues. And my kids' new doctor says they've still, almost 2 months later, not received their records from the other office. I guess they can't figure out their fax machine either. read more
