We booked our stay months in advance, the day we arrive (following an 11 hour flight) we were informed they didn't have a room for us. After several minutes of back and forth they provided a room with a roll away bed however didn't amend the price. So we paid for an executive room however were down graded and still had to pay the same amount. Also, there is an overwhelming smell, similar to baby powder through the hotel. read more

I love how it is centrally located and walking distance to almost everything. The staff were nice-ish. The hotel is a little dated but is very clean. Why 3 stars? The room next to us checked in very late. We were already asleep when we could hear people talking like they were in the same room as us. The walls are paper thin and we could hear their personal conversation clearly and it got a little uncomfortable. They didn't stop talking till early morning. It was difficult to go back to sleep and I woke up really tired to a long day ahead of me. read more

Awesome location. 3 stars for having only one ac plug for the entire room which is kind of bazaar, also I ordered a GlenMorangie single malt at the bar and they gave it to me in a shot glass?????? Really ?))) Extremely slow service!!! read more

The Cavendish - View from the window - Hotels Near Me - London, XGL

Friendly and helpful staff. Amazing breakfast And perfect location. Comfortable bed, would stay again.

My room was very small but conveniently located to central sights like Buckingham Palace and SOHO was within walking distance. The hotel is situated across the street from Fortnum & Mason. The bed was very comfortable for myself - with a leopard-patterned throw and velvet headboards - but it might be cramped for two people. I couldn't figure out how to adjust the volume on the tv/alarm so every time it went off in the morning it would scare the bejeebus out of me. Oh and there was no door for the bathroom. Odd, that. The front desk people could be more pleasant but the bell people were very accommodating and offered their services with a smile. There were a couple of computers in the lobby, which I used because the dial-up in the room was quite slow. Their breakfast buffet was mediocre (toast, scrambled eggs, sausage, and beans) but i think it was free with the reservation package I obtained. If the price is competitive with others in the area, I might stay here again however I would be interested in staying in another part of London the next time I visit. read more

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The only three things that are pleasant are the concierge/bell boy, the bed is great and location. The staff all treat us like we are an inconvenience. The hotel bar has the worst service. The cleaning crew insist that every door be slammed 100 times per room so if you are international and trying to get adjusted, a bridge down by the river may offer a better experience. The breakfast is mediocre at best. This could be due to service. Good thing with the location it isn't far to better food and drink. Booked here for a week and our booking was lost. We had it they lost it. Not sure we will last the week before changing hotels. If your lucky the lifts come but do plan on stoping at other floors for no reason. If not the stairs work great. read more

I stayed 6 nights I believe. The location for me was great The posh men's clothing district. I had a Lauduree across the street, a great underground restaurant down the block. The underground was on the corner. I took taxis everywhere but only got on the tube once Not my thing The breakfast is about $20 it was nice, just like Paris. It was more than decent than any food I could find in London The concierge got me into Gordon Ramsay, and the front desk protected me from odd men who kept following me. The staff were calling me "Pamela" a nice black lady finally told me why, they were calling me the pamela Anderson. A waiter from Gordon Ramsay was coming to the hotel to leave me notes! They were nice enough to say I wasn't there, and warn me if he was coming back. Then I had some other stranglers waiting for my presence in the lobby bar.! I swear London can't handle me! I was always overdressed and approached by men. I'm married, thank god for this staff and their intuition They knew I was travelling alone. I was there long enough. The bar was nice, so was the window washer! Saying hi to me as I watched tv and did my make up. The best thing about that room is there's a Bose where you can blast Morrissey and no one complains. Small room compared to USA. Just like Paris. But this room has excellent showers, deep tubs that I love, walking distance to Piccadilly Circus and Buckingham Palace and all, there's a Fortnum & Mason nearby to shop and eat. There's lots of pubs nearby. I never heard anything bad about the Cavendish I'm about to go plan my trip to London/Dublin I may just come back here. Hopefully no weirdos this time. I should upload the psycho note the waiter from Gordon Ramsay left me. Lol read more

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Loved this hotel. I cannot say enough great things about the Cavendish. Unfortunately, I only stayed for one night but the one night I stayed was excellent. I was in London for over a week and the best night's sleep I had in this hotel. The rooms themselves: super clean, rooms were very large- so spacious, bathroom was great (tub and a shower). Bed was a true King sized bed (as you would find in the US) and it was super comfortable. The room was very quiet (although we had a horrible view of a back alley/other building, but we really didn't care as it was only 1 night). Staff was very helpful and friendly. Very walkable to lots of touristy attractions including Piccadilly. Only small complaint was our room did not have a minibar. Overall, I would definitely stay here again. read more

Our stay at The Cavendish hotel in Jermyn Street was one that was very memorable and definitely very comfortable. Situated near Green Park subway station made this hotel very accessible to the rest of London by the subway. This was very useful for me as I had many appointments all across London to fulfill within my 4 days there. The rooms in The Cavendish were far beyond excellent. With an impressive view of the London skyline, the room had everything which one would need or could ask for. The beds were extremely comfortable, with the beddings being changed everyday, making the guests feel extremely comfortable when sleeping. Also, the toilets were of a respectable size, allowing the guests to be able to have space when showering and not feel cramped up in the shower. As I am not a London resident, getting around that bustling city was a challenge for me as I was not familiar with certain areas. I found out that the concierge service was very helpful to me with my many requests and could be reached at any time of the day. The individuals operating the concierge service always had a smile on their face even if the day was gloomy making our experience ever more wonderful. When they were having a pretty stressed up day, they seemed to always try to put that aside and serve us like any ordinary individual, with respect and kindness, which was far beyond what I was expecting. The ladies at the check-in counter were also extremely courteous when dealing with us. Although we had several problems with our check-in, the ladies handled it well despite us being seemingly frustrated with that problem. Additionally, the breakfast room at the Cavendish served exquisite meals covering food from all over the world from the American waffles to the scrambled eggs, in an attempt to make all the guests feel welcomed and at home. The service staff there were also very nice towards us customers, trying to service everyone, even those sitting outside patiently waiting for their seats by offering them a cup of tea and coffee from the nearby machine. Despite the hive of activity in the restaurant with orders flying from left right and center, the waiters/waitresses and the chefs worked at peak performance, to churn out the orders to a more than respectable standard, with the waiters/waitresses running around to follow them through. Additionally, the buffet spread was exquisite, with the service staff constantly changing the food there to make it as fresh as possible. All in all, my stay at The Cavendish on Jermyn Street was an excellent one: far exceeding that of my expectations. At this hotel, you really get the service that you payed for, without you feeling cheated of your money. I would definitely recommend this hotel to anybody seeking for convenience and an excellent yet comfortable stay, both for business travels and for a holiday. read more

The Cavendish - The view from the hotel room - Hotels Near Me - London, XGL

This review is long overdue. But I was looking through my pics, and I really enjoyed my stay here. Depending on the accommodations you prefer, this can be pretty pricey. We stayed in a penthouse suite. This was my first time to London, so I decided to splurge since this was the first stop on our European trip. There were a few things that I felt were questionable in regards to the room. One would think that if you are staying in one of the penthouses, the WiFi would be complimentary, but it wasn't. When I pulled out the sofa bed there were no linens. When I called housekeeping, I was told it was an additional 40 pounds for linens. What? One would believe that if there's a sofa bed included with the room, the linen would be included as well. So I went down to the front desk, explained my situation, and luckily I had e-mailed back and forth with one of the sales reps and I had a name. The manager at the time, Toby I believe, waived the added fee, which I appreciated. When housekeeping came up, they even wanted to make up the sofa, but we declined. We're really laid back, so it was no big deal to do it myself. Those issues aside, the place was very quiet since you need to go up a flight of stairs to the penthouse section. I only heard the other guests when they left in the morning. At any time of the day, if you laid down on the bed, you were sucked into slumber. It was that comfortable. The front desk and concierge staff are friendly and very helpful. Checking in and out was easy. We didn't go to the bar or restaurant because there was too much to explore. I loved Caffe Nero about a block away. Much better than Starsucks. I would definitely stay at this hotel again. read more

We only went for afternoon tea in the lounge. The lounge was very comfortable, and I was tempted to take a nap... The pricing was modest as well. The teas were typical, but the accompanying scones, finger sandwiches, chocolates, and dessert tarts came out on an exciting display (see photos). As the displays were pretty big, we thought maybe they were meant to be shared, but our server confirmed that each person gets their own. When we couldn't finish (and we're used to American portions mind you), we asked the server to take it to go. The poor chap obliged and took our trays away. He returned with a cardboard box labeled "brown sugar". Inside, we found our leftover goodies wrapped in aluminum foil. haha! So apparently, take away is not the norm for afternoon tea... :) I'm also thankful that they had complimentary wifi, even for afternoon teakers. read more

The Cavendish - afternoon tea trays (per person) - Hotels Near Me - London, XGL

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My first experience was Serena and she couldn't have been ruder or less accommodating. I upgraded 30£ and got a room with a view of a brick wall. If you don't go higher than floor 10 you get a crappy view and noisy street. The bar is set in a hallway with no beer on tap. Decent scotch selection. Last a boutique hotel should be hip or at least new looking. This looks like a smoking lounge or library. I wanted a fun place for the weekend with my wife. ..I got my grandfather's study for 290£ read more

The Cavendish - Looking for more modern and fun - Hotels Near Me - London, XGL

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Very nice hotel. The staff was excellent. Miro walked four blocks rolling our luggage, so we could get a taxi to the Eurostar station. The streets of London were closed due to a bike race. I would definitely stay here when I am in a London again. It was close to everything and the staff was super attentive. Great value for the money. Rooms were extremely clean, bed very comfortable. Couldn't ask for more. read more

I researched all the hotels in this area obsessively before choosing The Cavendish and my efforts definitely paid off. It's one of the best places I've stayed and would definitely come back to The Cavendish again and again! My mom and I visited for 5 nights in a junior suite - very spacious for the two of us. Service, location, cleanliness - all top notch. I also REALLY enjoyed the breakfast each morning at the restaurant on the 1st floor - so delicious!! Thank you Cavendish for the great stay!! read more

2014 YELP 365 CHALLENGE - 233/365 Absolutely LOVED this hotel! My dad and I stayed here for five nights recently on our trip to London. LOCATION: Excellent! Right in the heart of St. James, it's a perfect location right off of Piccadilly Circus. I liked that it wasn't located on a major busy road like Piccadilly, because it was MUCH quieter and literally right around the corner from a busy street. Also, it's literally right next to Fortnum & Mason, London's oldest "grocery" store, which was a pleasant surprise to discover! The Cavendish was also conveniently located between two Tube stations - Green Park and Piccadilly Circus, although my dad and I frequented Green Park as our go-to station. Several sites were also within a mile walking distance, such as everything in the Westminster area (Buckingham Palace, Westminster Abbey, Big Ben/Houses of Parliament, London Eye, etc.), shopping in Mayfair, nightlife and shows in Piccadilly Circus, Harrod's in Knightsbridge, etc. Everything else that was over a mile away was a quick 1 or 2 Tube stops away, which was super convenient! CHECK-IN: Super easy. They have several men escorting all of the guests in and out of the building upon arrival and departure. All of them are SUPER helpful and nice! The front desk people were also very nice and well, and gave us no problems. Once we were ready to go up to our room, one of the bellhops/doormen carried our suitcases with us and took us up to our hotel room, and explained all of the amenities in the room. His name was Jack or Jacek? I think. Super nice guy, kudos to him for being super friendly and helpful! OUR ROOM: We were in a corner room on the top floor (14th floor, excluding 15th floor penthouse), which may be the reason why our room was on the larger side. I had read many reviews about how hotel rooms are notoriously tiny in London, but I think because our room was on the corner of the building we got lucky and it was a pretty good size. We had a nice little hallway in our room when you first entered with a mirrored double door closet, and then a queen bed, two nightstands, a small table with a chair, and a desk with a TV overhead. Wifi was free and accessible in the room, which was a MAJOR plus. Unfortunately I don't think we had US plugs, but we already had one we brought and we also bought another one at the Boots down the street for less than 5 pounds. Our bathroom was really nice and modern! The sink was a white bowl, and the shower and toilet were also very nice. Loved the modern and classy silver touches! THE HOTEL ITSELF: I really liked that this hotel was on the small side and had a boutique-type feel. There were probably 20 rooms per floor, so I'm assuming around 200 rooms, but definitely much smaller than other hotels I've stayed at. The lobby and entryway were moderately sized, but definitely not huge and as grandiose as other hotels I had checked out online. It was never busy, crowded, or noisy, which was very nice and pleasant. SERVICE: Whilst checking out, my dad and I had arranged for a shuttle van to pick us up from the Cavendish and take us to London Heathrow airport. Annoyingly enough, the shuttle service sucked and my dad and I had been waiting for an HOUR because the shuttle was running so late! It was so frustrating. The doorman working at the time was awesome and asked my dad for the number, and called the shuttle service several times to ask about where they were and why they weren't on time, etc. It was super awesome that he checked for us and all we did was sit there in the lobby. Then when the shuttle finally arrived, he loaded all of our bags into the van for us! idk what his name was, but I really appreciated his service! PRICE: This hotel wasn't cheap, but totally worth what we spent here. I don't know how much it was for hotel alone, but I know for our round trip flights to and from San Francisco + 5 nights at the Cavendish, it was just around $3,000/person. THE VERDICT: Overall, I HIGHLY recommend The Cavendish and would totally stay here again in the future! Excellent location, beautiful spacious room, wonderful service, clean and boutique-like. Can't get any better than that! read more

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Very convenient location, in the heart of Piccadilly, within walking distance to Theatreland, Leicester Square, Buckingham Palace and Mayfair. The room was clean, luxurious, with lots of amenities, however a little on the small side. The staff was pleasant, smiling and always available to help. The price was reasonable. Overall I was happy with my stay. read more

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I chose this hotel over many others because of its price, location, and relative luxury features. I was on a week long vacation exploring London. The price was not bad, considering London hotels start at expensive and climb up. I was lucky enough to get a Superior Class room on the 14th floor, and it had enchanting views of the rooftops of St. James', Green Park, and Buckingham Palace. The room was what I call "boutique sheik" with ultra comfy beds (two singles). The lavender scented toiletries and in-room tea/coffee tray was also a nice touch. Breakfast was included with my room package, and what a nice breakfast it was. The Full English/Continental Breakfast Buffet in the 1st floor restaurant was something special to look forward to because of the tasty selection and classic views overlooking Fortnum and Mason and Jermyn Street, very classy. I liked relaxing in the lounges, outside the restaurant, before setting out. They were quiet, stylish, and cozy. As for location, this hotel is close to everything. The neighborhood is safe, very upscale and and historical. If you want to get a feel of this hotel, I suggest watching Hotel Babylon on Netflix, it is surprisingly similar. read more

Really great location. The hotel was very nice. I didn't eat there, but I was very happy with the room itself. There was a decent amount of nighttime noise coming in from the hallway and the street below, but other than that I have no complaints. read more

I got the Cavendish Hotel on my hotels tonight app. The app has always been spot on. From the minute we stepped out of the cab to the check out, they were nice and professional. Rooms are clean, just the right size. Staff are very friendly. Location is awesome if it's your first time in London as it's located to a lot of things..even walking distance. I will definitely stay here again! read more

We stayed at The Cavendish for 2 nights on a weekend trip to London and chose it for its proximity to so many of the sights we wished to visit that were walking distance (Westminster Abbey, Buckingham Palace, Parliament, London Eye, etc). The location is GREAT. There are also 2 tube lines within a couple of blocks of the hotel making it easy to get anywhere. Service: we were allowed to check in at 6am, rather than noon. The concierge helped us choose a restaurant and made reservations, everyone was quite friendly. Room: small, but not unreasonable. Well decorated, nice toiletries. My aching back loved the bed, my bad neck was fine on the pillows. I could see the sunrise, the Thames and the London Eye from my room on 6. Lounge/Restaurant: great service, stiff drinks, nice atmosphere. You can walk to Picadilly Circus from the hotel, as well as Soho and Chinatown. No shortage of pubs, restaurants, and shops (custom and chain) within the blocks surrounding the hotel. Fortnum and Mason is right across the street, too! I'd definitely go back. http://www.thecavendish-london.co.uk/ read more

Once again, my company's travel agent came through big time for me. While I was in flight to London, my original reservation at another hotel was somehow canceled--how and by whom, I do not know, but the end result was 3 nights at The Cavendish. The Lounge: 5 stars--WiFi and good drinks and bar food Room: 5 stars--very modern with AC of course Concierge; 5 stars--he did not steer me wrong on any recommendation from something quick and cheap to eat to a wine bar that specializes in New Zealand wines. Awesome location--stay here! read more

Came here for afternoon tea, the hotel was quite nice and the restaurant area where we had tea was nice and quiet. Between two of us, we shared different types of sandwiches (chutney/ham, egg salad, salmon), 2 giant scones each, and a few tarts and chocolates. We booked it using afternoontea.co.uk so we got a glass of pink champagne each as well. We were both very full and the food was pretty good. Don't think I'd go back though, because I want to try other places for afternoon tea ! read more

I was lucky enough to win a night's stay here back in January. A very nice comfortable hotel. Very centrally located. A slight confusion with the entrance actually being on Duke Street St James, which confused me and the taxi driver that came to pick me up. I had a room on the 11th floor facing North ( I assume the ones facing south have great views of St James' Park and Westminster). The bedroom and bathroom were nicely decorated and had a great night's sleep in the bed. There was a good choice at breakfast, unfortunately I don't feel that hungry first thing and had to rush off to work so couldn't enjoy more of it. read more

I stayed here for two nights recently, having arrived at the hotel at 7:30AM - much too early to check in at most hotels. The front desk, however, was extremely accommodating and provided me with a room! Only thing I had an issue with was the bathroom tub door - the seal at the bottom was not tight, and so when showering, water would leak out and drip onto the floor. The first time this happened my floor was partially flooded - I ended up putting towels there as a preemptive measure. read more

I like this hotel primarily because of its location. Situated on Jermyn St. at the back entrance of Fortnum & Mason's. I love Jermyn St. since its IMO the best place in the world to buy shirts! Everything is convenient from here, except if you have a car then its not a good idea given that parking is extremely expensive. The rooms are a bit larger than most London hotels but very small compared to anything else especially US hotels. read more

Last minute booking through secret escapes. Great deal, I believe you can get the same rates online, if you book direct in advance. Room was an okay size, standard room wasn't too big but okay. Location was great, just behind Fortnum & Mason. I would likely rebook here. read more

Myself and my partner have spent the last 5 valentines here beautiful hotel, great location in London for theatres, friendly staff and great prices read more

The bar here is an excellent place for a date! I was a lil confused when I came in, as the lobby is quite underwhelming at the side entrance - and only then did I notice that they'd moved the bar upstairs. The service was incredible, as you'd expect for an establishment like this, and we got some fancy complimentary nibbles which is really lovely. Good times! Would return in a heartbeat :) read more

i stayed for five nights at the cavendish while on business in london this month, and had an incredibly good experience - it is a high end hotel at a moderate price. the hotel is affordable, clean, well run, and located conveniently by picadilly circus -- though a bit removed from the madness of the area on a quiet side street. staff were very nice, and the room service was quite good. it is a no-frills hotel, but will offer the business travel or busy tourist a great place to come back to after running around all day. my only complaint is the lack of a fitness center, though they will set you up at a nearby gym for a few pounds a day. TIP: the hotel offers free wireless internet in the lobby, but charges 40 pence per minute for use of in-room wired internet. however - if you go to the lobby and ask for your user name and password, and then go back to your room, you'll find you can use the wifi free of charge (at least if you're on a lower floor of the hotel). this will save a lot of money. read more

When our car service first pulled up to the front of the Cavendish London, we knew this hotel was something special! Situated in the heart of central London, two blocks from Piccadilly Circus, this boutique hotel is modern and employs a knowledgable and caring staff. Although smaller than American hotel rooms, our room was well appointed, has a wonderfully comfortable bed and modern bathroom. I'm always afraid of what I'll find lurking on the floors and corners, but this hotel is VERY CLEAN! We walked around London one day and my friend developed a blister on his right heel. We stopped by the front desk and the lovely receptionist even provided for him some band-aid! That, to me, sets this apart from other hotels because they genuinely care for their clients, as she could have easily said they did not have any. Housekeeping services were great as well. When called upon, they were at our door with our requests within 5 minutes of the call! Thank you Cavendish London! read more

Top spot right near Fortnum & Mason - easy walk to the tube and plenty of central locations. Good sized rooms, super modern and comfortable. Stayed 4 nights and no complaints - we got an amazing deal online as this is pretty posh hotel in a central part of London. Would definitely look at staying again when we go back! read more

Clean, nice hotel in the perfect location. Blocks from the Green Garden or Piccadilly Circus Tube stops. Walk to Buckingham, Hyde Park, Westminster, or shows in the West End. read more

Great Hotel! We travel a lot, so normally a Hotel is an Obligation! This time we took 10 days in London for vacation,so were really scare about the quality and service. We had a great staying! great location, the staff were super helpful (I did some shopping, the box did no arrive, and the Concierge call the store very kindly!) and every time we mention my friends the Hotel cavendish, they all say, " very nice hotel". Looking forward to see you again! Mr & Mrs. Burt read more

Where do we begin! From the moment we checked in the service was fantastic. The front desk reception allowed us to check in 2 hours early and rest our very jet lagged bodies. The concierge set up a couple of dinners and outings. Everyone was so wonderful. I often read about the coldness of Londoners but we experienced nothing but kindness and generosity. We hope to visit again very soon! read more

Great room and service. Incredibly comfortable bed. However, on Friday and Saturday nights, the bar across the street was so loud we couldn't sleep!! Ask for a room on the side away from the bar. read more

Our regular hotel when we come in london and it is modern / stylish without beeing over "done" - tie and jacket not required !! Standard high service - great breakfast buffet with a superb view to the morning Jermyn street buzzz. Warm modern/Zen styled rooms - with everything you need and that include the iron and board !!! tea and coffee facilities. The position of this hotel is another high point - in the heart of london a step out of the noisy big roads. Paradise postion for all men's grooming and clothing of Top top quality. Ladies will find Fortnum and Masson right across the road !!! read more

rooms are not large, but very nice, modern, cozy and stylish. if you can find a deal on room rates, you should definitely give it a try while in London. the location is good for shopping, hitting the major tourist sites, or soaking up some good old London history. staff are helpful in a low key way. definitely a fresh experience for those who spend a lot of time in hotels read more

The concierges were extremely helpful getting my earrings, which I had left at the hairdresser's, to me in NYC. Bravo to them.