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    The Cash Store

    4.0 (1 review)

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    17 years ago

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    Home Trust Company - Home Trust reception

    Home Trust Company

    (6 reviews)

    Financial District, Downtown Core

    Excellent service, open mind team that maintains a non-judgmental space for borrowers and brokers…read more I found Home Trust Company, the staff and leadership are always willing to listen, come to a fair resolution and stretch their limits to help clients attain their goals. I have been in the mortgage industry since 2001 and I have learned so much over the years. When I was a rookie, I would call the underwriters or BDM to understand how to structure the transaction for approval and funding. 2 decades later and I still pick up the phone and call Davila Ross or Remco or Cristie or Mike or Randy and so many of the underwriters for help when I am stuck. They have come to the rescue many times! The company has one of the most inspiring leader in the industry today - CEO, Yousry Bissada. Thank you to the team there at HTC and I recommend brokers and clients to reach out for support and solutions. CEO, Ameera Ameerullah Canada Mortgage and Financial Group www.cmfg.ca

    Word of advice NEVER use this company for anything. They give you unreasonable terms even when you…read moredo everything they make you do more. They lost our mortgage paperwork. Then made us late for our closing date. After they sent all the papers were signed they told us well we need you to pay off other debt. A day before our second closing date!! They are hard to get a hold of and customer service sucks. They don't care about your deadlines. Very unreliable!!!! Very unprofessional!!! Just a nightmare!!!!!!

    National Bank of Canada

    National Bank of Canada

    (3 reviews)

    Financial District, Downtown Core

    So I was at the Esso at Church and Queen-ish and a lunatic ran by while I was at the pump and…read morejacked my bank card right out of my hand. Stolen, what a feeling!! This guy took off with his cracked outness and James Bond moves in seconds and I was left there hoping I protected my pin enough... I went right from the gas station to the National Bank on York St. When I arrived there I waited in line, so I called my home branch from the line to inform them of the situation. When I got to the desk I explained to the lovely woman there what happened... She asked me if I knew my account or card number, which I knew both off by heart. I told her them, she wrote them down, asked for ID and asked me to wait while she did a look up. When she returned, she asked me a LOT of questions for security, which I loved... I love to be asked many questions, because then some crackers person can't come in and try to steal my identity. Lourdes was great!!! She was able to pass me for security, and I had a brand new shiny card in about 20 minutes, PIN Activated and everything. Lourdes was one of the best customer service experiences I have ever had in Toronto. I give national bank at York St. a 5 star rating because I love National Bank overall and this branch is completely competent, I felt like I was at my home branch.

    I borrowed student loan from national bank (Oshawa). The bank wants the money back while I am still…read morein final year of school. Other banks give you grace period of 1 year after graduation to start paying money back. This bank is giving me lots of agony while I am studying for my final medical exam. I will never do any business with this bank again.

    Oaken Financial

    Oaken Financial

    (7 reviews)

    Financial District, Downtown Core

    Hopeless, inconsistent & argumentative Oaken Financial customer service…read more Evening of Nov 18/25, after again a much frustrating 15 minute+ wait & an annoying interrogation style security process, I was talking to this Roshen person at Oaken Financial as I am not getting the promised following up call concerning a GIC that Oaken Financial did not renew as per my updated maturity instruction dated July 2/25 to have it ''auto renew'' as it matured on Nov 13/25. (Please see my post at this site from Nov 17 for more horrible experience when I first called Oaken Financial about such an unacceptable & open violation of an banking invetment agreement). THEY DEMAND CLIENTS TO FULLY OBSERVE & COMPLY WITH THEIR TERMS & CONDITIONS WHILE THEY THEMSELVES DO NOT! I must say once again that whatever client profile system that Oaken Financial is using is one big confusing & highly unorganizzed, ineffective big mess to not only clients but their own people as well based on my personal experience banking & dealing with Oaken Financial for over a decade. Here is a long list of whys. First, Roshen gave me totally incorrect maturity instruction of this GIC. When I protested & offered more info such as what another OF agent told me yesterday, etc. & long hold he put on me, he finally saw the same ''updated '' maturity instruction to auto renew this GIC as it matured on Nov 13/25. Then lots of debates & arguments & shoutings to each other over the phone for multiple times when I asked for a case/reference/escalation /whatever number they use for this complaint I filed since Nov 17 for my record. Roshen kept telling me ''there is no such number''. Based on a common sense & actual reality that Numbers is life; life is Numbers in this world of ours, whether or not this is really an Oaken Financial fact or Roshen simply told me another thing that is not true, I wonder a lot. ( this makes me remember an OF agent once lied to me that they had received some funds on my behalf & was already in my OF account, etc. while it was actually not. The complaint process & experience was much frustrating, time-consuming as well as so much negative that I stopped putting money with Oaken Financial for years!!) When I requested Roshen to send an email reminder to Naveen, he just refused & said this has been escalated, etc. & therefore he ''cannot send another escalation'' & so on. Roshen did not change his attitude even after I corrected him multiple times that not ''another escalation'' but a reminder that I am still waiting for Naveen to call & I have waited 2 full business days already, etc. I asked him to see & he confirmed that another OF agent named Dale did send out an email reminder to Naveen yesterday, Nov 17 as per my reuest. Roshen could not explain why he ''cannot'' do this same reminder as I was requesting him to while another OF agent could!! Such a misleading joke if not a lie when Roshen said to me ''everyone will do the same'', etc. On top of this, Roshen told me this conversation is recorded, etc. YES, it is recorded but NOT ACCESIBLE TO CLIENTS, EVEN UPON REQUEST!! Then Roshen told me I will get called in ''4 days''. I again protested & he & I shouted at each other again. I got more frustrated & agitated almost every time I speak with these people at Oaken Financial. I was told ''2-3 days'' on Nov 17 & Oaken Financial still wants nothing but drags on & keeps me waiting day after day AS A RESULT OF A MISTAKE THEY MADE!!!! SUCH SHAMEFUL & IRRESPONSIBLE TRUST BANK! Further inconsistencies & much discrepencies I experienced when I enquired about another GIC maturing in under a month. Roshen confirmed my auto renew maturity instruction is in place. This GIC will get renewed for another 2 years from the maturity date & a confirmation will be sent within 10 days after renewal, etc. Dale went through the renewal request & process yesteray, Nov 17, with me ( although I still very much puzzled as I never had experience that OF would renew a GIC in advance, etc. Dale assured me multiple times that I will receive a renewal confirmation in about 10 days, & she also confirmed with me other GIC details such as the amount being renewed, , rate I am getting, the new maturity date, that this Tax Free GIC being renewed is not new investment but a rolling over/renewed as I used up my TFSA contribution room already & absolutely do not wish to get over contribution penalty from CRA. In summary, Oaken Financial & many of thier employees have again acted being arrogant, inconsistent in almost every way & so much unaccountable even about mistakes they made. To me, Oaken Financial does not even show any true remorse & timely REAL actions to resolve the situation but drags on & on & on........totally disrespecful, indifferent & insensible in their treatment to a frustrating & stressful client of theirs for over a decade!

    Oaken Financial requires Letter of Direction for almost everything. That means almost for any type…read moreof request you might have via phone it's the perfect reason for them not to help you immediately. Letter of Direction is required for each account you wish to link to Oaken, it's required to de-link accounts, it's even required if you plan to close your accounts as well. I imagine it's needed for other areas as well. Oaken doesn't have a template regarding what they expect to be included in this letter of direction. You are supposed to know yourself. Oaken might claim Letter of Direction is standard practice but that is simply not true. It is very rare to encounter this in the entire banking industry.

    The Cash Store - financialservices - Updated May 2026

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