This is the GO TO Royal Bank for me! It's so convenient for me, and the staff are all SOOOO polite,…read morehelpful, and knowledgeable when it comes to banking and questions about their in-store banking products! And I especially like it because they are also open on the weekend, but only on Saturday, from the morning at 0900 hrs. until roughly 1600 hrs., or 4 PM.

I was about to call this branch "somewhat obscure". It isn't. There is plenty of signage on both…read morestreets. Still, somehow people don't seem to find it as easily as some other branches around. Which is great news because this location is usually not as busy.

Excellent service, open mind team that maintains a non-judgmental space for borrowers and brokers…read more I found Home Trust Company, the staff and leadership are always willing to listen, come to a fair resolution and stretch their limits to help clients attain their goals. I have been in the mortgage industry since 2001 and I have learned so much over the years. When I was a rookie, I would call the underwriters or BDM to understand how to structure the transaction for approval and funding. 2 decades later and I still pick up the phone and call Davila Ross or Remco or Cristie or Mike or Randy and so many of the underwriters for help when I am stuck. They have come to the rescue many times! The company has one of the most inspiring leader in the industry today - CEO, Yousry Bissada. Thank you to the team there at HTC and I recommend brokers and clients to reach out for support and solutions. CEO, Ameera Ameerullah Canada Mortgage and Financial Group www.cmfg.ca

Word of advice NEVER use this company for anything. They give you unreasonable terms even when you…read moredo everything they make you do more. They lost our mortgage paperwork. Then made us late for our closing date. After they sent all the papers were signed they told us well we need you to pay off other debt. A day before our second closing date!! They are hard to get a hold of and customer service sucks. They don't care about your deadlines. Very unreliable!!!! Very unprofessional!!! Just a nightmare!!!!!!

this is a very horrible company. they've been swindling me since 2004, they don't care what the…read moresettler of a trust and will stipulates in the contract, once the settler passes away, northern trust cheats the beneficiary and there is nothing the beneficiary can do about it, because they are way more powerful, wealthy, to overcome in court, if someone actually gets the court to have a hearing. on the other hand, they can get a court to approve a fraudulent accounting. see the documents and factual proof on twitter, imfirewilson. its the verification of how they are swindling me. avoid this company, is the best advice i can share, from the heart.

Outstanding! Marlene at Buxton Financial examined not just our financial numbers, but our goals and…read morelifestyle. It caused us to step back on some limiting assumptions we were making. We began to reframe them in a way that not only gave us confidence in our long-term outlook and more easily enjoy the fruits of our labours. Marlene listens and knows that because every client is different applying template thinking is limiting. She's rigorous and patient!!.

From the owner: Retirement Income Specialist, Retirement Income Planning, Financial Planning, Financial Advisingread more

I wish there was an option to give a ZERO. My wife signed up with this moron squad a few years ago…read more The first guy left the organization and didn't even tell her. All of her funds were transferred to AARON COHEN. He never even bothered to send an email to introduce himself. After about a year with no communication and almost no gains in her investments, my wife decided to switch to my advisor. AARON COHEN did nothing but make it difficult to close the account. When all the paper work was finally done and signed he apparently didn't file it because AARON COHEN is still removing funds from our account. We've had to issue a stop payment at the bank because AARON COHEN is useless. AARON COHEN doesn't answer his phone. AARON COHEN doesn't reply to his emails. I know what AARON COHEN is... unfortunately I can't say it here.

So I was at the Esso at Church and Queen-ish and a lunatic ran by while I was at the pump and…read morejacked my bank card right out of my hand. Stolen, what a feeling!! This guy took off with his cracked outness and James Bond moves in seconds and I was left there hoping I protected my pin enough... I went right from the gas station to the National Bank on York St. When I arrived there I waited in line, so I called my home branch from the line to inform them of the situation. When I got to the desk I explained to the lovely woman there what happened... She asked me if I knew my account or card number, which I knew both off by heart. I told her them, she wrote them down, asked for ID and asked me to wait while she did a look up. When she returned, she asked me a LOT of questions for security, which I loved... I love to be asked many questions, because then some crackers person can't come in and try to steal my identity. Lourdes was great!!! She was able to pass me for security, and I had a brand new shiny card in about 20 minutes, PIN Activated and everything. Lourdes was one of the best customer service experiences I have ever had in Toronto. I give national bank at York St. a 5 star rating because I love National Bank overall and this branch is completely competent, I felt like I was at my home branch.

I borrowed student loan from national bank (Oshawa). The bank wants the money back while I am still…read morein final year of school. Other banks give you grace period of 1 year after graduation to start paying money back. This bank is giving me lots of agony while I am studying for my final medical exam. I will never do any business with this bank again.

Hopeless, inconsistent & argumentative Oaken Financial customer service…read more Evening of Nov 18/25, after again a much frustrating 15 minute+ wait & an annoying interrogation style security process, I was talking to this Roshen person at Oaken Financial as I am not getting the promised following up call concerning a GIC that Oaken Financial did not renew as per my updated maturity instruction dated July 2/25 to have it ''auto renew'' as it matured on Nov 13/25. (Please see my post at this site from Nov 17 for more horrible experience when I first called Oaken Financial about such an unacceptable & open violation of an banking invetment agreement). THEY DEMAND CLIENTS TO FULLY OBSERVE & COMPLY WITH THEIR TERMS & CONDITIONS WHILE THEY THEMSELVES DO NOT! I must say once again that whatever client profile system that Oaken Financial is using is one big confusing & highly unorganizzed, ineffective big mess to not only clients but their own people as well based on my personal experience banking & dealing with Oaken Financial for over a decade. Here is a long list of whys. First, Roshen gave me totally incorrect maturity instruction of this GIC. When I protested & offered more info such as what another OF agent told me yesterday, etc. & long hold he put on me, he finally saw the same ''updated '' maturity instruction to auto renew this GIC as it matured on Nov 13/25. Then lots of debates & arguments & shoutings to each other over the phone for multiple times when I asked for a case/reference/escalation /whatever number they use for this complaint I filed since Nov 17 for my record. Roshen kept telling me ''there is no such number''. Based on a common sense & actual reality that Numbers is life; life is Numbers in this world of ours, whether or not this is really an Oaken Financial fact or Roshen simply told me another thing that is not true, I wonder a lot. ( this makes me remember an OF agent once lied to me that they had received some funds on my behalf & was already in my OF account, etc. while it was actually not. The complaint process & experience was much frustrating, time-consuming as well as so much negative that I stopped putting money with Oaken Financial for years!!) When I requested Roshen to send an email reminder to Naveen, he just refused & said this has been escalated, etc. & therefore he ''cannot send another escalation'' & so on. Roshen did not change his attitude even after I corrected him multiple times that not ''another escalation'' but a reminder that I am still waiting for Naveen to call & I have waited 2 full business days already, etc. I asked him to see & he confirmed that another OF agent named Dale did send out an email reminder to Naveen yesterday, Nov 17 as per my reuest. Roshen could not explain why he ''cannot'' do this same reminder as I was requesting him to while another OF agent could!! Such a misleading joke if not a lie when Roshen said to me ''everyone will do the same'', etc. On top of this, Roshen told me this conversation is recorded, etc. YES, it is recorded but NOT ACCESIBLE TO CLIENTS, EVEN UPON REQUEST!! Then Roshen told me I will get called in ''4 days''. I again protested & he & I shouted at each other again. I got more frustrated & agitated almost every time I speak with these people at Oaken Financial. I was told ''2-3 days'' on Nov 17 & Oaken Financial still wants nothing but drags on & keeps me waiting day after day AS A RESULT OF A MISTAKE THEY MADE!!!! SUCH SHAMEFUL & IRRESPONSIBLE TRUST BANK! Further inconsistencies & much discrepencies I experienced when I enquired about another GIC maturing in under a month. Roshen confirmed my auto renew maturity instruction is in place. This GIC will get renewed for another 2 years from the maturity date & a confirmation will be sent within 10 days after renewal, etc. Dale went through the renewal request & process yesteray, Nov 17, with me ( although I still very much puzzled as I never had experience that OF would renew a GIC in advance, etc. Dale assured me multiple times that I will receive a renewal confirmation in about 10 days, & she also confirmed with me other GIC details such as the amount being renewed, , rate I am getting, the new maturity date, that this Tax Free GIC being renewed is not new investment but a rolling over/renewed as I used up my TFSA contribution room already & absolutely do not wish to get over contribution penalty from CRA. In summary, Oaken Financial & many of thier employees have again acted being arrogant, inconsistent in almost every way & so much unaccountable even about mistakes they made. To me, Oaken Financial does not even show any true remorse & timely REAL actions to resolve the situation but drags on & on & on........totally disrespecful, indifferent & insensible in their treatment to a frustrating & stressful client of theirs for over a decade!

Oaken Financial requires Letter of Direction for almost everything. That means almost for any type…read moreof request you might have via phone it's the perfect reason for them not to help you immediately. Letter of Direction is required for each account you wish to link to Oaken, it's required to de-link accounts, it's even required if you plan to close your accounts as well. I imagine it's needed for other areas as well. Oaken doesn't have a template regarding what they expect to be included in this letter of direction. You are supposed to know yourself. Oaken might claim Letter of Direction is standard practice but that is simply not true. It is very rare to encounter this in the entire banking industry.

This is the first time i've ever been to a National Bank. This is the head office. I had very old…read moreAMEX Travellers Cheques. When I wanted to cash it, I found most banks won't cash them any longer! with Google, I found out National Bank is the only bank in Canada that is still willing to cash them. They had two tellers. One was on the phone. The other appeared after 3 mins and served the person in front of me. A few mins later, after the phone call was over, I was served. She was willing to cash it but said it is not fair that the bank that issued it no longer honours it.