Review for CeX Arndale Manchester - A Wasted 24 Hours and a Damaged Device…read more I regret to say that my recent experience with CeX Arndale Manchester was not only deeply disappointing but also a telling symbol of why this company may not exist in the next 20 years. I handed in a pristine device, expecting a straightforward evaluation, only to have 24 hours of my time wasted, only to be told that my phone was "not sellable." More disturbingly, the device was returned to me with two fresh marks/scratches that were not there before. The damage was done, quite visibly, and the person who returned it to me a female staff member seemed unaware or indifferent to the fact that the device had clearly been mishandled during their assessment process. This kind of carelessness is not just unacceptableit i s corrosive to any customer-facing business. The irony here is tragic: the very company that prides itself on being a marketplace for used electronics seems to be accelerating its own obsolescence by treating both customers and their devices with such disregard. If this is how CeX treats the people it relies on to sustain its inventory, it's no wonder many consumers are moving toward decentralized tech trade-ins and platforms that operate with transparency, speed, and respect. In an age of intelligent automation, blockchain-based transactions, and next-gen peer-to-peer resale models, CeX's archaic and inconsistent service model epitomized by the careless behaviour I witnessed today is writing its own demise. It's no longer just about product margins; it's about trust, precision, and a future-ready approach. On all of these, CeX failed. This experience has left me unhappy and disillusioned, and unless there's a radical shift in professionalism and process, this may well be my last dealing with CeX.

I'm not the biggest fan of CeX, however, this store is okay, it is quite a large store, located…read moreinside the Manchester Arndale, close to TKMaxx and the new Halle Place Dining Quarter. CeX is a second-hand goods chain, of course, that means the products you are buying are used, I do find most of their prices to be a little expensive, especially on newer releases, CeX defends this by saying "They are trying to combine getting the best possible trade-in price and the best possible sales price", but I just think the trade-in price is often too low, and the sale price is often too high, on some newer releases in games/phones, the price can often be the same OR more expensive to buy the game from here, compared to a new version from a different retailer within the shopping entre or Amazon. Although the queuing system could be dealt with better and seems to be a little messy at times, the staff seem friendly enough. They do have some cheap hidden gems here of older games and DVD's which is pretty handy, which is probably the only reason I use this store for now. 3*

Absolutely RUBBISH. They open late and close early. You never know when someone will show up -…read moreawful awful awful business. Don't go here unless you want to waste your time standing outside in the cold for an hour.

Ever had any electrical device ever break on you? If yes then you should take it here. Doesn't…read morematter what it is, take it to them, show them, leave for a little while and come back. It'll be fixed. The guys that run easy tel can sort you out with anything that has a current in it. I had phones unlocked, relocked and lost the most random wires for devices, when I show up at easy tel they'll have something to sort it out, for a fiver. For those without internet (blasphemous) then head there you can flick through reviews on yelp for hours for 50p.

Awesome customer services, got my iPhone repaired in under 30 minutes and for half the price of my…read moreprevious iPhone repairs at different repairing center :)

From the owner: At FonePal, we believe in the power of sustainability, technology, and community. Our mission is to…read moreprovide you with a seamless and rewarding way to recycle your old mobile phones while contributing to a greener planet. What Sets Us Apart: 1. Environmental Stewardship: FonePal is committed to minimizing electronic waste and reducing the carbon footprint by giving your old mobile phones a second life. By choosing FonePal, you're making a positive choice for the planet. 2. Easy and Convenient Process: Our platform offers a user-friendly and hassle-free process to recycle your mobile phones. With just a few clicks, you can get an instant quote for your device, ship it to us for free, and receive your payment promptly. No complicated procedures or unnecessary delays. 3. Competitive Offers: We value your trust, and that's why we provide competitive offers for your old devices. Our transparent pricing ensures that you receive a fair value for your mobile phones, regardless of their condition. 4. Data Security: We understand the importance of your data privacy. Before recycling, our skilled technicians ensure that all personal data is securely wiped, giving you peace of mind. 5. Community Engagement: FonePal believes in creating a sense of community around responsible electronics recycling. By partnering with us, you're joining a network of environmentally-conscious individuals working towards a common goal – a cleaner, healthier planet.

Went to replace battery and screen, they charged me a fortune to replace a screen that they buy for…read morea tenth of the price they sell it for. They sold it as a new screen but they installed a clearly used screen as it was scratched all over. Stay away from these scammers!

Fitted a new screen for a Samsung s4, was not genuine, seemed to be missing most of the sensors…read moreon the top, glass wasn't flat, doesn't work at anything less than 20 degrees, and button wonky. Also dislodged my GPS module. When asked about this, I was told to come back in a few weeks as they were out of stock of screens. Cheap screen glass cracked a day later, no drops in my empty front pocket. Went back later, was told the person who told me to come back apparently doesn't exist, and that the GPS works fine, and then the guy shilled some more services. I didn't have anymore time or money to sink into this bs. On the day of my initial repair I was stood next to a bit so bad apparently had his screen replaced several times only to be told that the phone was bent and shilled further services. Staff don't seem knowledgeable, I would also recommend people to stay away, as repairs and services are garbage.

All the staff at the store are super nice! Daniel is really obliging and even helped me choose a…read morenew phone that would suit what I needed it for! Definitely look up Sync if you're looking for an upgrade - you won't be sorry :) Thanks guys!

Upgrading Sync to a full five-star rating as whenever there's a problem with my Apple device, you…read morecan't go wrong with the guys here, the staff are fantastic, especially Gabriel who served me most recently and Chris, who always replies with great speed and information whenever I need to email them, and Danny who in the end sorted the repair and called me when it was ready. I've always found if you go to the Apple Store, you can be waiting even after your appointment time, but most of the time here they're happy to see me on time, or even a few minutes early/late either way, without much of a wait, just ring the RING doorbell and a staff member will come and assist, no problem. While there was a delay in ordering my iPhone 12 Pro Max, meaning I had to buy it from Apple instead as I didn't want to wait up to "30 days", I can't blame them for that as this would have been affected by COVID and government lockdown at the time. Sync has been providing essential services during all lockdowns and they've been doing a good job, I recently entrusted them to repair my Airpods under the SYNC3 warranty, and within days of dropping them off, they were replaced, I didn't even need my receipt as they found my details on the system, they called me as soon as they arrived and couldn't have made it more quick and easy, the only problem was I had to leave my old Airpods with them (They were still usable, but constantly disconnecting with connectivity issues to Siri, once or twice a day), but I understand this is to prevent people starting a repair, and then people don't come in and collect it, that wouldn't be fair on them, considering how fast it was, I had no problem borrowing some wireless headphones from my friend for a few days. 5* - Fast and Reliable.

The Apple Store in Manchester, always seems to deliver the best service, time and time again, that…read morefor me deserves nothing less than a full five-star rating, writing this review on my brand new 14" Macbook Pro (2021), I feel this store always offers the best support when you purchase Apple products. All the staff here are friendly (floor workers and even the security guards!), and always happy to help and even stop for a little chat, most recently I was able to come back into the store, after noticing a lower price from Amazon, they were happy to match this price for me, the process was made so easy, I barely had to explain myself and was in and out of the store in a couple of minutes. I always prefer buying my Apple products directly from Apple due to their service, and warranty, the 14-day guarantee to try a product and return if it isn't fit for purpose, shows how Apple are so confident in their products. I also love how they have let me pick up my order earlier than the allocation window, and generally don't mind doing this as long as the item is in stock. This Apple Store is a large one, for a mall location, but what it lacks in having a big, fancy building, it makes up for in terms of being one of the best stores in the Manchester Arndale in terms of product selection and service and is always a reliable shout to buy Apple products or get them repaired, or even if you fancy popping in to get fast WiFi speeds while in town.

Had a terrible experience at the Apple Store in Manchester's Arndale today. Trading in an iPhone…read moreand was told that it would transfer to the new one within 10-15 minutes. Over an hour later, I was still there and had to go home and transfer it myself at home. I was passed between assistants three times - all going off on their break or whatever - each one trying the same thing over and over, until eventually, someone with some level of expertise located the problem. But this meant I had to go home and do it myself at home. And will have to return tomorrow to do the trade-in. More of my time and money and wasted because, frankly, the people who work there were not expert enough to troubleshoot. I thought it was poor being passed from one assistant to the other.

Need to make a really important phone call? Need an odd wire for your mobile that you lost? Need…read moreanything to do with communication. Then pop in here, these miracle children can do anything and everything phone related. They have computer booths for those needing to check up on emails and phone booths for making cheap calls across seas. The guys can probably get you through to the South Pole research station if you needed it. Things to make this stand apart from any other phone centre on or near the curry mile? None really, though.

After being disappointed and let down by other repair shops in the area, iCute came through and was…read moreso helpful. Ibraheem had excellent customer service skills, assured me he can get it done and he did. Quick service, great prices and good quality work, only shop I'd trust in the area. Even offered green tea whilst waiting to check my Apple Watch works, can't thank you guys enough.

From the owner: We do wholesale mobile phone accessories, parts & repair for iPhone, Samsung, Huawei, Sony, Moto,…read moreLG, 1Plus, Nokia and all other popular brands