Ordered building supplies for projects. Was asked to choose delivery date and time…read more Morning delivery for Wednesday. 430pm Wednesday nothing came. Called the centre and they got someone from south side to call back. "We changed your delivery date," was the answer. But no one called to inform me? "Well, we only deliver to Stanley on Thursday. But I guarantee you'll have it Thursday morning!" Thursday morning has come and gone. Called back to the centre and now they have to contact South Side to find out when they are planning to deliver... Don't offer delivery if you can't do the job.

These folks are friendly and helpful. I appreciate the customer service I've received at the…read moreNorthside location, as well as the South side!

I'm not normally one to write a review however I am very upset with the service I received from…read moreRadical Edge. I recently brought my skis in for a tune up (wax and edges), and binding adjustment. I brought them in on Tuesday and they were not waxed at all when I picked them up on Friday even though I was told they were tuned up I was lied to by the employee aside from the binding adjustment. I also dealt with a very rude employee on Thursday afternoon, I can't remember his name, however he was very honest just extremely rude. I will not be recommending this business to anyone I know involved in biking, skiing and anything else they possibly could sell. I would recommend you go somewhere else but here. Cheers.

I have visited both location on several occasions. The service is awesome!!! Staff members are…read morealways willing to go the extra mile to help. Selection of bikes is very good along with related equipment. You can't go wrong shopping here!

In April 2023, I purchased "Sentier Modern Rectangular Dining Table" from them. After 3 months,…read morewhen I was sitting at the table, one of the table legs came unglued and fell off. Luckily, no one was hurt. At that time, I thought it was a random episode. And the store replaced the table. By the way, when their representative picked up the table, the second leg fell off. I enjoyed this replaced table for another 3 months. And guess what? This happened again - one of the legs came unglued and fell off. This is definitely not a random episode, but rather a manufacturing defect. I emailed them a complaint and received no response. After the reminder got the same result. I was then fortunate to reach out Daniel (owner) by phone and he promised to give feedback after discussing the case with manufacturer. Of course, he didn't forget to mention that this was the first time they had faced such a complaint about this "luxury" table. He even assumed that I could somehow use this table for more than just eating. It was the second half of October when I spoke with him. More than a month has passed since then, and there is no feedback. After the rare occasions when I managed to get through and talk to the store's employees, I was told that Daniel would call me back, but the result was the same - nothing. I strongly recommend not doing business with them and buying anything from them due to terrible quality, worse client service, and potentially dangerous products. They are interested in you until you buy something. But if you have problems with their furniture, they will ignore you.

Great Furniture and amazing staff! Great store with amazing…read moreprices! Would a hundred percent recommend!

The shadiest customer service I've ever had…read more I went in for a last minute purchase (and to be perfectly frank, had I prepared in advance I wouldn't have gone in at all because they tend to grossly overprice items that you can find for much less online), but alas, they are the monopoly in town for art supplies and last minute Lucy here went in and bought a pad of paper. I went into the store, spoke directly to the sales rep and asked for exactly what I was looking for, professional soft pastel paper. The rep showed me a pad of paper that had a flimsy plastic wrap on it, stating that it was special paper designed specifically for soft pastels, as it had a groovy texture that gripped the pastel. To which I excitedly replied, "Like a sandpaper?!" to which the rep said, "yes!". Great! Sold! Keep in mind that I was not shown an example of the paper inside the pad before paying for it, even after I had given a detailed description of the type of paper I was looking for. The exorbitant price of $80 for the 8" x 10" pad of glorified craft paper was a price that I was sucking up to pay because of my last minute Lucy blunder. It saves to prepare in advance...literally. When I got home and opened the pad, I saw that the paper wasn't even remotely what I had asked for. As it was still in perfect condition, not bent or used in any way, I assumed, like every other art supply store, that I would be able to return it. I read the receipt to make sure and the receipt simply stated that the product had to be in the original condition, which it was. When I went to return it they didn't accept the return because the plastic wrap wasn't on it and they claimed they couldn't resell it in this condition. To claim that the product is no longer sell-able simply because the plastic wrap was removed is asinine. What do they do for online orders? I'm not returning a sterile medical cup that's been tarnished, it's a pad of paper that is perfectly in tact, exactly like new. Accepting this type of return is typical policy for every art supply store I've ever visited. I'm a professional artist, have been creating art for 40 years and a professional for 20. I've lived in 8 different cities and travelled around the world and have been to art supply stores in every city and country I've been in. I also worked at an art supply store in my 20's. In the end, it isn't even about the stupidly expensive tiny pad of paper. In the end, it's about integrity. A small business that has the monopoly on these products in a small town where people don't have any other options, to charge what they charge and not accept a perfectly reasonable return is egregious.

They sent fragile art supplies with very poor packing, and yet they charged a very high amount for…read moreshipping/packing/handling. They should have known better, and because of their careless packing, one of the items was damaged during transit. I was shocked at how carelessly packed the items were. For this particular type of item, there's actually a special foam insert that is customarily used as protection during transit, but they didn't use that. Instead, they used cheap thin materials and wrapped the items in my receipt - so the receipt became part of packing materials. When I advised them of the damage that had occurred, rather than replace or refund the now unusable item, they refunded what they called 25%. But it wasn't 25% because they didn't include the tax. And there was no attempt on their part to find an amicable resolution with which I was comfortable. Instead they just sent the miserable pittance, without any confirmation from me, and wrote 'thank you for your understanding", which is nothing more than passive-aggressive manipulation. When I followed up with them, they proceeded to ignore my requests for a reasonable resolution. I have since reported them to PayPal. Very disreputable handling of what could have been a minor dispute. I was shocked as their business practice is drastically different from most art supply stores. If possible, I would suggest going elsewhere, especially for anything online that needs to be shipped, as they clearly will not stand behind their merchandise.