I went to New Hope Jewelry to have a battery put into my watch. While I was there I purchased a…read morebeautiful gold and peridot ring and I love it! High quality service and jewelry!

Professional, personal and attentive. This company did not hesitate to help me. I sent one e-mail…read moreand received a lengthy response explaining everything. I was completely blown away. Thank you for taking the time to reply and show me you cared. This is how business should be done.

The prong on my engagement ring needed to be fixed and I asked about having it resized. I was…read morequoted $100/120. I was told it would take 4 weeks. I didn't hear anything for 6 weeks so I contacted them to find out what was going on and since they mail their jewelry out to be repaired, they had to contact the person. When I finally got a quote it was for $600. I asked how much it would be just to repair it and I waited a few more weeks for that number. The entire process took almost 3 months and every time I had to initiate the communication. They didn't even start working on it until 2 weeks before I received it. Communication was horrible and no apology or discount was given. I would not recommend them for jewelry repair.

Great and friendly service! Wide selection of affordable jewelry! I purchased a beautiful white…read moregold chain.

Horrible everything....service, management and especially the jewelery. Management pushes phony…read more(lab created diamonds) because they are HUGE and expensive; and the case jewelery is cheap looking. The manager talked my husband into a fake lab created diamond, when he had brought my good jewerly as an example of my taste. NOTHING is fake, except now my new piece. They are more than willing to take back the fake glass if I double down and buy another piece with them at twice what we already paid. Men, ladies want quality, this mall jeweler wraps up fake diamonds in 18K to make you feel like you are getting something special. A pig in 18K is still a pig. And the regional manager is contencouis and likes to correct you like you are 12. Don't go here. You'd be better off at a pawn shop.

Best jewelry store in Roanoke. Not only are they knowledgeable but provide great customer service.read more

From the owner: Jewelry Connection provides engagement rings, wedding bands, watches, and diamonds to the Roanoke,…read moreVA area.

Scott Petit designed a custom ring for me. I told him what I wanted and he created the perfect…read morering. A ring that will now be one of my treasures. It's absolutely beautiful and high quality. Scott was considerate, professional, and turned my idea into a tremendous piece of jewelry. Multiple purchases and all have been exactly what I was looking for. If you want jewelry that is quality and unique visit with Scott.

Popped in next door when dropping off my alterations at Peter Pan (bad, see review). I came in…read moreunexpected. They were able to replace the battery on a Rado watch that 2 other mall jewelers could not (one wanted to send it away for 6 weeks and charge me shipping!) Got my battery replaced for very reasonable price ($7). Worked on it right away and I received it back after a few minutes with the correct time and date. He also showed me how to adjust the time and other mechanisms on another watch. I requested an adjustment on the link of that one too. No charge even though it took 2 tries because I had changed my mind on the fit. Smaller space, limited range of selection for women's jewelry, but this would be a great place to get something extra special, a distinguished piece for your husband or father. More focus on gentlemen's wares. No pressure atmosphere, I was allowed to peruse on my own, but staff was readily available for questions.

My first visit to this store was well worth the 40 minute drive. P.R. Sturgill was patient and…read moreeducated me as he thoroughly examined the estate jewelry that I brought in to sell. The price he offered me on the four pieces he bought was fair, although lower than the insurance appraisal of course! I recommend him and his store, which was well staffed and well stocked with estate jewelry, which is apparently his specialty.

Sturgill Fine Jewelry is located in downtown Radford, Virginia. They have an excellent selection of…read morefine jewelry with pieces to fit any budget. If you are looking for a one of a kind piece, P.R.Sturgill will have it for you. We purchased our wedding rings from Sturgill and we are very impressed with the quality and selection. The wife has received many compliments on her wedding rings. We will be celebrating our 10th anniversary in a couple of months and couldn't be happier. -Excellent customer service -Quality selection -Jewelry cleaning offered -Jewelry repairs -One of a kind pieces

The staff at Samuels were very helpful when my fiancée came to pick out a ring for me. They really…read morelistened to him and picked something that I am going to wear for a lifetime and that will never go out of style. Cindy was very kind and always welcoming.

I just love going to Samuels at claypool hill, VA. Tena is such a great person, she always knows…read morewhat I like. The others are great too.

USE CAUTION I brought my wedding set in to have the wedding band duplicated so I could have a…read morematching band for the other side of my engagement ring as a 50'th wedding celebration. The owner told me he could make an exact duplicate of the 3 stone band and he had a company he sent it to that made a computer generated wax mold that would be identical to the original band. I received the copy and it wasn't identical. He sent it back a few times but it was never identical. I asked him to send the attempted duplicate ring back and reset my stone and just refund my money and we could call it quits. He became enraged and ordered me out of the store and told me he was calling the police and having them serve me with a No Trespass Order. He said he was not removing the new attempt ed duplicate ring. He was not resetting my engagement ring stone and he was not refunding my money. I was dumbfounded. I waited on the porch for the porch for the promised No Trespass Order. I have since taken the ring to 2 other Jewelers who said the ring is not identical. The stones are different sizes, set crooked and the new ring is not able to set next to the original ring properly. I should have been shown the wax ring for approval prior to the new ring being made. PLEASE TAKE YOUR PRESCIOUS JEWELRY SOMEWHERE ELSE. Read other reviews. Don't just take it here because it's convenient and he seems like a nice guy. When frustrated, he will turn on you in a second.

I brought my ring to Todd's for emergency repair on May 4 after it had been accidentally run over,…read moreand my wedding was the very next day. At first, they were very kind and willing to help us on short notice, which I genuinely appreciated. My fiancé and I were visiting from Florida and had a hard time finding anyone willing to attempt the repair that quickly, so I do want to acknowledge that. However, the condition of the ring when I received it back was extremely upsetting. I have photos of the ring before the accident, after the accident, and after the repair. After the accident, the center stone had popped up and the gold was bent, but none of the small diamonds were missing, and the gold itself did not have the type of damage it had after the repair. When I got the ring back, the gold appeared heavily damaged, multiple side diamonds were missing, and one side even appears to have a stone that does not match the original stones. In total, I am missing four diamonds, and one stone appears to not be mine. The solder work on the band also looks poorly done, and the ring honestly looked worse after the repair than it did when I dropped it off. The stone band is still spaced and bent around the green stone. During the repair, the son told us that some of the small stones were popping out but that he put them back. However, they clearly were not all put back, and when we later called, the father said he did not touch the stones at all, which contradicted what we were originally told. We contacted Todd's, sent photos, and tried to discuss the issue. Since we are now back in Florida, coming in person is not possible. They told us they could not do anything based on photos and that we would need to ship the ring back. After receiving the ring in this condition, I am not comfortable sending it back to them. We requested a partial refund so we could take it to the original jeweler for proper repair. The response was extremely disappointing. The father became rude with my husband, said, "Yeah, that's not gonna happen, buddy," and hung up on him. Given their prior reviews and the confidence they seemed to have in their work, I expected more accountability and compassion, especially for something as important as a wedding ring. Unfortunately, based on my experience, I cannot recommend Todd's for repair work. I am disappointed not only in the craftsmanship, but also in the customer service after the issue was brought to their attention. My ring looked better after being run over than it did when I got it back from a professional jeweler.

Beautiful store! lots of unique merch to choose from! a hidden gem! if you're a glass collector or…read morelover of jewelry they have some really beautiful pieces!

I love just being in here. Viewing. All of the glass artwork is done by West Virginia residents. I…read moreespecially like the BLUE APPLE!