Friendly helpful staff. Cool place to stop by and check out unique inventory of silver/gold coins,…read morejewelry and vases . They buy and sell gold .

I needed my Mother's engagement ring repaired soon. She had passed away and I wanted to give it to…read morethe funeral director, for her to wear. They were so kind here. They had the ring repaired and ready the next day. It looks beautiful!

I went to New Hope Jewelry to have a battery put into my watch. While I was there I purchased a…read morebeautiful gold and peridot ring and I love it! High quality service and jewelry!

Michelle is extremely knowledgeable and courteous. I would recommend you give Kent Jewelers a try…read more There are some beautiful pieces at the store and there is always something new every time you go in!

Super helpful and friendly. They helped me measure my ring, answered all my questions, and gave…read moregreat recommendations and options. Will definitely go back for any jewelry needs.

Quickly helped me take links out of my watch with no damage to it, and also went above and beyond…read moreto get information on other inventory they could get me.

Horrible everything....service, management and especially the jewelery. Management pushes phony…read more(lab created diamonds) because they are HUGE and expensive; and the case jewelery is cheap looking. The manager talked my husband into a fake lab created diamond, when he had brought my good jewerly as an example of my taste. NOTHING is fake, except now my new piece. They are more than willing to take back the fake glass if I double down and buy another piece with them at twice what we already paid. Men, ladies want quality, this mall jeweler wraps up fake diamonds in 18K to make you feel like you are getting something special. A pig in 18K is still a pig. And the regional manager is contencouis and likes to correct you like you are 12. Don't go here. You'd be better off at a pawn shop.

Best jewelry store in Roanoke. Not only are they knowledgeable but provide great customer service.read more

From the owner: Jewelry Connection provides engagement rings, wedding bands, watches, and diamonds to the Roanoke,…read moreVA area. We were established in 1989!

Scott Petit designed a custom ring for me. I told him what I wanted and he created the perfect…read morering. A ring that will now be one of my treasures. It's absolutely beautiful and high quality. Scott was considerate, professional, and turned my idea into a tremendous piece of jewelry. Multiple purchases and all have been exactly what I was looking for. If you want jewelry that is quality and unique visit with Scott.

Popped in next door when dropping off my alterations at Peter Pan (bad, see review). I came in…read moreunexpected. They were able to replace the battery on a Rado watch that 2 other mall jewelers could not (one wanted to send it away for 6 weeks and charge me shipping!) Got my battery replaced for very reasonable price ($7). Worked on it right away and I received it back after a few minutes with the correct time and date. He also showed me how to adjust the time and other mechanisms on another watch. I requested an adjustment on the link of that one too. No charge even though it took 2 tries because I had changed my mind on the fit. Smaller space, limited range of selection for women's jewelry, but this would be a great place to get something extra special, a distinguished piece for your husband or father. More focus on gentlemen's wares. No pressure atmosphere, I was allowed to peruse on my own, but staff was readily available for questions.

My first visit to this store was well worth the 40 minute drive. P.R. Sturgill was patient and…read moreeducated me as he thoroughly examined the estate jewelry that I brought in to sell. The price he offered me on the four pieces he bought was fair, although lower than the insurance appraisal of course! I recommend him and his store, which was well staffed and well stocked with estate jewelry, which is apparently his specialty.

Sturgill Fine Jewelry is located in downtown Radford, Virginia. They have an excellent selection of…read morefine jewelry with pieces to fit any budget. If you are looking for a one of a kind piece, P.R.Sturgill will have it for you. We purchased our wedding rings from Sturgill and we are very impressed with the quality and selection. The wife has received many compliments on her wedding rings. We will be celebrating our 10th anniversary in a couple of months and couldn't be happier. -Excellent customer service -Quality selection -Jewelry cleaning offered -Jewelry repairs -One of a kind pieces

The staff at Samuels were very helpful when my fiancée came to pick out a ring for me. They really…read morelistened to him and picked something that I am going to wear for a lifetime and that will never go out of style. Cindy was very kind and always welcoming.

They have always beeb fair and worked with me on anything i need. Better than any other i have ever…read morebeen too.

I brought my ring to Todd's for emergency repair on May 4 after it had been accidentally run over,…read moreand my wedding was the very next day. At first, they were very kind and willing to help us on short notice, which I genuinely appreciated. My fiancé and I were visiting from Florida and had a hard time finding anyone willing to attempt the repair that quickly, so I do want to acknowledge that. However, the condition of the ring when I received it back was extremely upsetting. I have photos of the ring before the accident, after the accident, and after the repair. After the accident, the center stone had popped up and the gold was bent, but none of the small diamonds were missing, and the gold itself did not have the type of damage it had after the repair. When I got the ring back, the gold appeared heavily damaged, multiple side diamonds were missing, and one side even appears to have a stone that does not match the original stones. In total, I am missing four diamonds, and one stone appears to not be mine. The solder work on the band also looks poorly done, and the ring honestly looked worse after the repair than it did when I dropped it off. The stone band is still spaced and bent around the green stone. During the repair, the son told us that some of the small stones were popping out but that he put them back. However, they clearly were not all put back, and when we later called, the father said he did not touch the stones at all, which contradicted what we were originally told. We contacted Todd's, sent photos, and tried to discuss the issue. Since we are now back in Florida, coming in person is not possible. They told us they could not do anything based on photos and that we would need to ship the ring back. After receiving the ring in this condition, I am not comfortable sending it back to them. We requested a partial refund so we could take it to the original jeweler for proper repair. The response was extremely disappointing. The father became rude with my husband, said, "Yeah, that's not gonna happen, buddy," and hung up on him. Given their prior reviews and the confidence they seemed to have in their work, I expected more accountability and compassion, especially for something as important as a wedding ring. Unfortunately, based on my experience, I cannot recommend Todd's for repair work. I am disappointed not only in the craftsmanship, but also in the customer service after the issue was brought to their attention. My ring looked better after being run over than it did when I got it back from a professional jeweler.

Do not. I repeat. DO. NOT. GO. TO. TODDS JEWELRY.  I am so disgusted and heart broken over my whole…read moreexperience. It's took me some time to muster up enough energy to write a review based on my experience. To be honest I wasn't even going to write any type of review at all because I just want to be over and done with the whole experience. The only reason I'm even writing a review is because I don't want what happened to me, to happen to someone else. And so many people that I've told my story to has told me to write up a review. So here we are. If I could give ZERO or even NEGATIVE STARS I would do that. This is going to be quite a long review/story. My great grandmothers rings were passed down to me from her personally. They are old and very antique. Beautiful rings. I admit they were worn but you'd expect that from 100+ year old rings. I was recently proposed to by my boyfriend and told him that we'd need to get my great grandmothers rings fixed because they are my wedding rings. I took my rings to Todd's. Now, the rings had been stretched previously. We asked Todd's if the rings could be stretched even more by adding a piece of gold onto the band and they said yes, that it was possible and doable. So we handed the rings over with the promise of them being taken care of, cleaned, and stretched to fit onto my finger. 2 weeks later we got a call that the rings were done. Todd's son pulled out the rings from a black lace tie sack that they had them in. I thought I was going to have a heart attack. They were so bad, the band looked like a thin piece of string. When I tried to put on the ring it  felt like it was cutting me from jagged edges on the band. I was almost in tears. The only reason I didn't start crying was because of the anger I was feeling. Not only were the rings messed up, Todd's son, Tj told me to spray and I quote SPRAY SOME WINDEX ON MY FINGER FOR THEM TO SLIDE ON AND OFF WITHOUT THE BAND BREAKING. Then proceeded to charge me $115... Not only did he mess up my great grandmothers heirloom rings, but even charged me for the shitty job that they did. Which here in a few seconds you're going to read what actually happened to my rings. I finally found a jeweler. Named Philip Sturgill. P.R Sturgill from Radford. (Such an amazing, caring, sweet man) he took my rings. Started to look at them and to my surprise told me what I already had figured. Todd's Jewelry had royally screwed up my rings. They put them on a sizing cone and HAMMERED the band to "try to make it a bigger size" they also DID NOT CLEAN my rings.... So. Long story short. Todd's Jewelry... - Didn't clean my rings - Didn't add a piece of gold on each band to make them bigger - Hammered my nails on a sizing cone to make them bigger and in result to doing that made them look terrible and jagged - Charged me $115 in this economy to fuck up my rings My advice. Go to P.R Sturgill. He took my rings. Fixed them. Cleaned them (actually cleaned them cleaned them), and did a beautiful job while he was at it. PHILIP STURGILL treated me like family... he cared about what was going on with me and listened to me and fixed what Todd's Jewelry messed up..