Berated me for wearing a mask & believes Covid is a hoax. Horrible customer service & very unprofessional! read more

The Broken iPhone - Review I posted on Facebook that he's now using as his profile picture. He's very arrogant & spreading misinformation. - Mobile Phone Repair Near Me - Mobile, Alabama

Walked in ... a few people there in front of me... I called earlier and asked about fixing my charging port. He said it would take about 5 minutes. He knew it was a quick fix, so he took care of me instead of making me wait for others, who he knew would be there for a while. Great service. Very nice. Super professional. Reasonable rates. NO issues. Would recommend to anyone. Thanks! read more

If you have an iPhone issue- go to The Broken IPhone. They use Apple products - always interesting conversation which is a bonus to me. Mark gives good sound advise on apple products. read more

My daughter and I dropped by to see if they could fix my Apple Watch. Not only did they fix the detached screen, they did it hassle free while me and my daughter waited. Super nice people. I will return. 5 stars guys. read more

Good service, professional and fast. Had a screen replaced on an old iPhone I was gonna sell on eBay. They also work on iPads.

Do not use this business. He claims to use genuine Apple Parts. Had a display replaced and two months later I have a black cloud at bottom. He very rudely and condescendingly accused me of breaking the phone. The spot appeared while I was reading a recipe. When I told him that many other apple iPhone 11 users had reported the same he called them children whining about their phones and that I would find what I was looking for on the apple support page. Refused to honor warranty. Told me it would be 225 to replace it. I called apple they acknowledged the issue, made an appointment at Best Buy for me to get the display replaced. I called him back to let him know what apple said. He asked me if I told them that the display had been replaced, I said yes I told them you replaced it with genuine apple parts. He hung up on me. If I find that it isn't a genuine Apple Product, I will report the charge to the credit bureau as a fraudulent charge. read more

The Broken iPhone - Black spot lower right - Mobile Phone Repair Near Me - Mobile, Alabama

The owner is a genius, and I rarely say that about anyone. I suspect he was the kind of kid who got a toy train for Christmas and promptly tore it apart to see how it worked. If you have a broken Apple product, that is absolutely the kind of guy you want. I've been bringing my broken iPhones to him since he was just a guy meeting people at coffee shops, repairing their iPhones right there on the table. Now he has a brick and mortar store, employees, and a constant string of customers. It's cool to see how his business has grown. And no, I don't know him. I don't even know his name. The first time we met, he replaced a cracked screen on an iPhone 3 or 4 - I can't remember which one. He did it so quickly that it looked like a magic trick. I consider myself moderately techie. I'm far from a Luddite, and I'm not easily impressed by tech wizardry. But his knowledge, speed, and reasonable price impressed me -- so much so that when I broke another screen, I called him again. When I broke screen #3, an iPhone 6, he fixed that one, too. (And then I bought a Mophie case because I was tired of breaking screens.) When my iPhone 6 battery stopped holding a charge, I brought it to his store, and he replaced it so fast that I was almost sorry he was so speedy, because he and the other customers made it such a fun atmosphere that I didn't want to leave. Granted, I'm a writer and spend a lot of days talking to my dog, so adult conversation was nice. He usually has the latest tech, and if you enjoy geeking out, this is the place to do it. If he added a coffee shop, I would probably live there. Enter my latest issue: the "d" key on my MacBook Pro stopped working unless you pressed it hard. I removed the key cap, plastic "scissor" (whatever it's called), and the rubber piece and dug out all the food particles, congratulating myself over my techie-ness and fully expecting it to work. Except it didn't. I tried it again. It still didn't work. I tried several software-related solutions, not expecting them to work, and they didn't. I took it apart a third time and stared at it. I didn't know what else to do. I called a local computer store, and they suggested I might want to give myself a Christmas present and upgrade my computer. No, I don't. All I want for Christmas is for my "d" key to work. I called another store. They offered a $25 diagnostic fee, then said it might take two or three days to fix and I might need a new keyboard. As I sat there staring at my keys, I remember how "the iPhone guy" seemed to have a few used laptops for sale the last time I was there. I called and described my issue. I decided to take a chance to see if he could fix it. Now I don't know if The Broken iPhone is a certified Apple Repair Center, and I never checked because I don't honestly care. By the time my stuff breaks, it's usually out of warranty anyway. I care about getting my products fixed quickly at a good price. $10 and maybe 15 minutes, and he had it working. To say I was thrilled would be an understatement. I'm a freelance journalist/photojournalist. I make my living with my computer. It is my tool, my toy, my entertainment, and my social outlet, all wrapped in a metal case. When it doesn't work, my brain breaks. I stop just short of tears and temper tantrums. Well, most of the time. It works like a charm now. And, oh yeah, he had the latest MacBook Pro that he showed me, so now, of course, I want one. But that's the way to sell me a product. Fix what I ask for. Afterward, if you show me what I like, I might want it. In fact, I probably will. Some reviewers have mentioned personality issues, but I've never felt that way. I've always been treated fairly and with courtesy, and I always enjoy the interchange. But more importantly, he fixes my stuff quickly at a price I can afford, and at the end of the day, that's what matters most. So, now that my "d" key is working again, I guess I need to stop playing on Yelp and actually, you know, write. So much for excuses. read more

Unfortunately the owner Mark has gone to the Dark side , ostracized me for wearing a mask , kept calling me comrade , and told me I probably was having phone issues because of lack of oxygen to my brain. Said covid is a hoax . I was one of his first customers when he opened. I always put up with his arrogance and superiority' complex because 1. He was the only game in town back then and 2 work was reasonable and quick. But he does not seem to care about my return business and he certainly doesn't care about my choice to stay healthy and protect my family . He could use a bit of humbling. It was a disturbing encounter. As a business owner myself I can't imagine being so successful that you can afford to alienate any percent of customers. read more

I'm so very pleased with my experience at The Broken Phone. I dropped my iPhone 6 and completely shattered the screen. I was just going to get a new phone but thought I would just run in to see what was involved in a repair. He said he could replace my screen it in 10 minutes for $65. Saved me so much trouble. My phone works perfect now. I highly recommend them. read more

Mark, Tyler, and Julia were AWESOME! The BEST place in Mobile, in my opinion, if you need iPhone repairs or help! Mark especially made me feel like family after spending multiple visits there to try and salvage my iPhone 6. He not even helped me with iCloud, phone issues, also helped me with MacBook photos download problems! Great job guys! I decided to purchase the iPhone X when the motherboard failed in my 6 and love it! Thanks again for all your help! Blessings, Kerry read more

Do not I mean do not take your device to this store. I guarantee you it will not work right when you get it back. On top of all that these people are some of the rudest people especially the son. He lies and his mouth is reckless. He will say one thing and then turn around a flip it. Just do not go here if you want your device to stand a chance. If I could give this place no stars, I would. This place is unprofessional and do not take ownership of their mistakes. I came in with a screen issue and left with a battery issue. which they claim they fixed. I will never spend another dime in this store. read more

Only reason I give one star is because, I can't post review without it: During the last hurricane, I fell down my front steps and shattered by iPhone (because it was so dark.) Thankfully, my amazing friend, Dianne had a phone I could use, until I got mine repaired. I put off the repair, and just went today to "the broken iPhone." I pulled up, and before walking in, there were TONS of printed pages about how COVID is a hoax, no masks etc. I should have turned around then. However, they use real Apple screens and had a reasonable price. I walked in (obviously wearing my mask) and a girl was sitting at the desk and said that he was finishing up one repair and then would get to mine. I told her thank you, and started to walk out to my car. I was then approached by the owner- who said "I don't know if I should be scared that I'm about to be robbed, or that you're just scared of the sniffles." I politely told him, I wear a mask so that I can protect myself and others. He proceeds to sit down and tell me that he will do my repair for free and give me $20, if I can answer 3 questions correctly. At this point they had taken my phone into the back. He starts off saying that "Corona is a Hoax." I ask for my phone back, and he says no problem. He hands me my phone; and I walk out to leave. He then proceeds to say "You know, most people die from bad diets." Are you kidding me? You are a business owner, and I am trying to give YOU, my business. Not only did you shame me for wearing a MASK, (and for following the state wide mandate) you FAT shamed me. I am so disgusted with business. So whatever you do- PLEASE do not support or give your hard earned money to "The Broken iPhone" on Lakeside Drive in Mobile, AL read more

OK, so I came here Saturday on the recommendation of a co-worker. Sometime that works out sometimes it doesn't. This time it did. They were fairly busy but still manage to replace my iPhone battery in about 20 minutes everyone was very polite and professional. They quizzed me on a few things about my phone and looked through it to make me feel more comfortable with my decision to replace the the battery because I wasn't sure if I had other issues that was causing such quick drain. So, positive visit, phones good again, I'll be back if I have another issue in the future. Oh yeh, a young lady worked on my phone but I failed to get her name and it wasn't on the receipt. Sorry. read more

My phone wasn't charging so I stopped by here today to have them check it out. It's kind of embarrassing to admit, but the very nice lady working there told me the charging port just needed to be cleaned. She helped me get everything out of the corners and it now works perfectly again. She could have told me anything and I would have believed her. Turned out it just needed a little TLC. I was in and out in 5 minutes. These guys were great and I will trust them with a real repair when the need arises. Fast, professional and very kind. Many thanks for your help! read more

Brought my phone to replace screen. Screen failed within the first few days. Returned it and he replaced the screen. Iphone worked for a few months and then failed again and he wanted to charge me to replace the screen even though it was the same issue as the first failure and he confirmed it was the screen that failed. read more

A better name for this place would be "Asshole Deluxe Phone Repair!!" I went to this place a few years back to have an I phone fixed; the owner said it wasn't repairable. Aside from that I did take notice to the fact that he kind of acted like an arrogant ass. On top of that he looked at me with a sort of a condescending George Raft look in his eyes like he wanted to say "well dummy, its broken.....what else do you want me to do with it!?" After noticing his pissy attitude I wanted to say "hey jackass, I'm the customer; some bedside manners would be nice!" I just said "okay, thanks" and out the door I went. Funny thing is I gave it to a friend of mine at work who's cousin owns a smart phone repair shop in Texas. Forty dollars and two weeks later i got it back FIXED!!! Put that in your pipe and smoke it, Broken iPhone. I currently have an Iphone that has a shattered glass and I'll definitely go somewhere else. This guy isn't the only phone repair shop in Mobile! read more

Service was good. The screens are cheap. You would be better off getting the $16 Amazon special and doing it yourself.

They did a great job replacing the screen of my iPhone 6. Screen is the Apple screen (and thus no screen quality issue as noted by another reviewer). When you call they say to just walk in. I got lucky with my timing, but about 5 people came in after me. Be prepared to wait or potentially drop off. They are very knowledgeable. If you have a newer model phone, call first. Replacement parts are not mass market yet, so they may have to point you in a different direction for repair. I learned all of this while waiting! Very nice people and they did a great job. Now I just need to order an OtterBox . read more

I called at 2:15 in the afternoon asking if I need an appointment and he told me to go ahead and bring it in and it would only take five minutes. I got there and did have to wait a little bit for them to see me but he had it changed out within five minutes just as promised. Phone is working great now! read more

Definitely cheap cheap screens. They charged me $126 for a "genuine" apple screen for my iPhone 6 which turns out was a cheap knock off. They do not advertise as genuine online if you want to go check out their website... this is my fault and i should've read reviews before i spent all of my money on a wasted screen.. read more

Fantastic experience; had me in and out in 15 minutes. Quality parts, friendly staff, no issues. I'll be back next time my phone belly flops on tile! read more

I highly recommend you choose a different business to frequent. Rude...unprofessional...and just terrible customer service.

The broken iPhone went above and beyond. Service was fast and friendly. Owner is very professional, knowledgable, and great at multitasking. Would absolutely return (even though I hope I don't have to!) read more

Best place for iPhone or other apple products to get repaired. My broken iPhone screen was fixed like new in 20 minutes. Price may seem a bit pricey, but you get quality/professional work done. The price is well worth it. read more

Been here twice unfortunately lol. Service is OUTSTANDING and very prompt and honest. Will come here whenever I have an iProblem

do not trust he installed a covid 19 virus microchip in my phone and it has been transmitting covidvirus gamma rays into my brain!!11!!! this man claims to be anti mask but is actually giving people coronovid with his sneaky chips. the gamma rays are making me have homo s*x i cant stop kissing dudes like theyr ladies read more

My girlfriend went here to get her screen repaired. The day she went We paid 125 which was a good price and she said it went by quickly but the owner was very rude and condescending. When people would walk in he would tell them to take of their communist masks or leave, he would constantly talk about his political views, opinions, and when people of color would come in he would call them "cuz" in a seemingly racist way. Well the very next day my girlfriends screen went black, she took it back to the shop and reported what happened and he basically blamed her and said there was no way it was his fault and fixed it for another 72 dollars, now today a day later her flashlight keeps turning on and off by it self and she is still having trouble with the screen. So either his repair work is terrible, or like all of the other bad reviews he's not apple certified and or doesn't use apple parts. There's no way we are going back, or recommending anyone to go there this place is a joke. Don't waste your money here you'll end up spending the same amount when you take it back after he messes up your phone. read more

If I could give no stars I would! This place is a load of crap. I brought a phone in to be fixed & left with the phone in worse condition then I brought it. The phone is missing screws & nothing is secure on the inside, everything moves around. The phone will not even power on anymore. I wasted $80 & they will not refund my money. I plan on making this viral because no one should have to pay for their phone to be destroyed when you expect it to be fixed, especially after they had then phone for over a week. Plus the "manager" Antwan Mcdonald wanted to get an attitude with me & then proceeded to hang up on me. Just very unprofessional. It's a wonder that they are even open & can run a "business" like this. read more

I'm kind of surprised by some of the reviews because I had a wonderful experience. My iPhone 6 needed a new battery and a co-worker recommended this place. I was in and out in less than 15 minutes and the guy that helped me was very friendly. I will definitely use them again if I need help with my phone. read more

Great experience! I shattered my screen on my phone and needed it repaired today, so I went to the Broken IPhone first having had a good experience with them before. The tech to work on the iPhone 7 was not in yet so I went to another repair place on Airport and they were going to have to order the screen and they were pushing some kind of membership, So I ended up going back to the Broken IPhone. Even though they were super busy they got to me within a few minutes. They were very nice and helpful to the customers and if it was a simple problem they did not charge. They spoke to everyone as they walked in and were very quick to get to work on their issues. I recommend this place for your phone and computer repairs. read more

A little expensive but they are fast and do great work. I have and will do business with them again, great customer service and worth every penny. read more

This may be the place to have your Iphone fixed but unfortunately, I took in a Gateway laptop simply to have a corrupted ops sys removed and replaced with Windows Vista. I also took in an Iphone with a non working vibrate. That, they fixed although it took 2 hours longer than they had promised and their quote of $45 magically came in at $50 in the end. The laptop which they had promised in one day took a week to get back. It also came in over the price they had told me. I specifically requested that they be especially careful with my Outlook email and contacts. When I picked up the laptop, Outlook 2003 was gone! They acted as if I should have known it would have to be reinstalled but didn't bother mentioning that beforehand. I didn't have the disk so I had to buy on online and they installed that. My initial contact with them was very positive. I actually liked them and thought I had found a great place, albeit some 20 miles from my home, to tackle any computer problems I might encounter; not so much. I took the laptop in on a Friday to be done that day, per them. I had no problem that they were unable to do it that day, saying "It will be ready tomorrow, Saturday before noon. Saturday became Monday, Monday became Tuesday, and so on. As I waited for my laptop, calling every day, never getting a call from them, they actually told me in a very abrupt manner on Wednesday, "don't call us, we'll call you!" I still called everyday and finally one week later, Friday afternoon I called them to get the response, "Oh yeah, I think it was finished this morning; no call from them. They were unresponsive, rude, and condescending. They have a tendency to close early, they don't honor what they quote, and their customer service is sketchy, at best. I won't be making that drivce again. read more