My mother had brain surgery earlier this year and needed a long-term care facility after leaving…read morethe hospital. After researching many facilities, we chose Park Ridge based on its high ratings and preferable North Seattle location, closer to family who would be supporting her. It's not much on the outside -- wedged between an auto body shop and a taco truck, on a busy street corner -- but you shouldn't judge this book by its cover. The staff at Park Ridge are very attentive and caring, including doctors, social workers, nurses, therapists, etc. My mother is gluten-free and struggled for a week or so to get her diet right -- the food manager finally took over her meal preparations himself, so that he could personally guarantee that her meals were free of allergens. Therapists walked her across the street to QFC to buy snacks, and helped her get back on her feet. She recently checked out about a month ahead of schedule, and is doing great. No long-term care facility is a particularly happy place, or someplace you want to find yourself for an extended period of time. But if you have a loved one who needs care, you'll get a high quality of service at Park Ridge.

A horrible place with a terrible front office staff. Social Worker actual conspired to keep my…read morehusband there when he should have gone into hospice sooner, just so they could get their full 100 days deal. It was a nightmare dealing with them and it shortened his last days, making them miserable. I will never forgive these people. It's all about the $ with them!

My mother was diagnosed with a very rare bacterial infection. She had surgery that removed most of…read moreher heel bone to eradicate the infection. Her post op care required a wound vac and a facility that was equipped to change it out every 3 days. This facility came up as qualified for this specific care. They approved the care order. After being there for a week, my mother's wound vac hadn't been changed and when I called to find out what was going on , I was told Benito was the only one trained to switch it out and he didn't work weekends. Left early for an "emergency" This was a Friday night. It should have already been switched out by this point I called and made a fuss. This care is the difference between keeping or losing her leg. Benito came back in on his day off to do the required care we paid for. When he went to change the vac out he ripped the bandage off my mother's open wound and caused tremendous pain. So much so my mom too afraid to let the staff know when she was having any discomfort. After that incident they were cold and distant with her and rude with me when I visited. She came home before she was ready because we were both concerned about elderly abuse. I would like to think anyone in this profession would treat people the way they would want their parents to be treated. Amazingly after this incident , they had another nurse do wound vac changes. Today we received a $3000 bill after being told her stay was covered by insurance. No itemized charges. Just 3/1 and cost of service. From the facility.

I'd like to be transparent in the fact that this review is after visiting the rehabilitation center…read moreon a tour, and I have not had a family member personally stay here. However, I have learned that it is challenging to know what to expect, and find good resources, so I felt like leaving a review might at least be helpful to some... The location itself not on a busy street, the parking could use improvement, however, there is some in the back. I do think the staff here is efficient and they were very responsive to phone calls and questions and coming in for a tour. During the tour I was able to ask any questions that I wanted to, and was able to understand clearly Aryana's responses. The way that this location is set up, included a short term, hallway, and a long-term hallway, the cleanliness of the areas were pretty good, and the overall facility did show a movie area, and boardgame area. I don't expect any location to be perfect, I did see a lot of seemingly happy family members visiting there, family while passing through the hallways... There was one spot that smelt of urine, but perhaps that was being addressed. Overall, I think if you are looking for someplace that your family needs to stay at, this is a good spot to begin your tour, and see.

Our family has two members currently residing at Ida Culver House. One is totally independent and…read morethe other requires more support. Both are pretty happy with the environment. They both state that they really enjoy the meals and the dining facilities, also the opportunities to socialize with others in a variety of dining options. I am unable to address the costs with any accuracy so I will say I only understand that fees are 'hefty'. But that includes all expenses. The family members support each them with frequent visits and supplement anything they need. At times, the staff is not 100% on the ball and require that we keep check on doctor's orders. It is important to do this since health issues are involved.  There are a variety of activities offered and many residents take advantage of the offerings and state that the choices are outstanding. These activities offer so much, friendships, socialization, enjoyment and much more. The programs are high quality and open to all. So far, the individual apartments are pretty basic. The windows are large and open onto lovely landscaping. Moving in required that each family member had to leave much behind and only bring in a few treasured items to fit into the small apartments. For our family members it is important that we 'supplement' their lives with our support. We do so with love and affection.

My father and some friends are currently living at the IDA Culver House, Broadview in Seattle. I…read morehave had dinner with them a number of times. Every time I visit the Ida Culver house, I am just so impressed with the quality of the staff. One of the places where the staff has an opportunity to really shine is in the dining room. Every time I am there, I am just so impressed with how the staff handles their roles, how kind and engaging they are with the residents. At the end of pretty much every meal, "someone" seems to always mentions how great the staff is.

My parents have resided at Vineyard Park for about 7 years now and we have had an excellent…read moreexperience. Mom has her own apartment in the independent living section and my dad stayed in the locked memory care unit. Throughout the years, we have appreciated attentive care and good communication with staff for both parents. There have been multiple times where medical emergencies have come up requiring transfer to the hospital for higher level care, and every time the staff responded beautifully to get them the care they need and contacted us immediately to let us know what was going on. I am able to connect with director of the nursing services and even the executive director whenever I have questions or concerns, and we are always able to work collaboratively to achieve a mutually acceptable solution to the situation. The staff is sensitive to maintaining residents' dignity and autonomy wherever possible, however they also have firm boundaries in place when safety issues arise and require adjustment of the approach to things like medication management, mobility/ambulation, or maintenance of personal spaces.

My mom has been a resident at Vineyard Park Queen Anne (formerly Queen Anne Manor) for three and a…read morehalf years. She lives on one of the two memory care floors, and we have been very happy with the care she receives. Mom's apartment is cozy and bright, with tall ceilings, a ceiling fan, a large window, and her own bathroom. The communal space is flooded with natural light and includes a TV room, dining room, and a darling rooftop patio filled with flowers during the spring and summer months. There's even a piano tucked into the corner, and I've been lucky enough to witness residents sit down and play! We experienced a change in ownership last year, which resulted in quite a bit of management and staff turnover. It was a challenging time for everyone, but one thing that remained consistent was the focus on caring for and supporting my mom and the other residents. The current team is, hands down, the best we've experienced. An enormous thank you to all of them. There is a level of "independence" in the memory care program here that may or may not work for your loved one. It's a large community, and even within the smaller memory care sections, the staff-to-resident ratio is on the lower side. For our family, though, this works well. Mom is mobile and constantly on the move, and having the freedom to explore without being overly coddled suits her personality. The staff also take a gentle approach to caregiving. If a resident refuses care, they're good about giving them some space and trying again later. I've found this helps prevent agitation, and the residents generally seem happy and comfortable in the shared spaces. Memory care residents have daily activities with the activities coordinators and are often invited to the assisted living side for larger, community-wide activities. Extra staff are on hand for these events, and residents can return to their own space whenever they're ready, which is especially helpful for those who can become easily overwhelmed. They also put on an extra-special Thanksgiving celebration every year! We are so thankful for the level of care Mom receives, the friendly and inviting staff, and the beautiful historic building she gets to call home. And bonus points for the neighborhood! Finding long-term care for a loved one is an incredibly emotional and overwhelming process. My advice: explore your options, ask lots of questions, but also take a moment to observe how the staff interact with each other and whether the residents seem happy and comfortable. You'll know when you find the right place--and we sure did at Vineyard Park Queen Anne.

I truly appreciate the thorough care and love this place has given my mother!…read more Thank you, Blake, Jessica, and Helen, for taking the time to explain and walk me through the steps!

The facility is clean and welcoming . The staff really care…read moreabout the residents. COVID-19 has been hard on all of the residents, staff and families. They are now able to allow families to visit. Therapy services are outstanding. If you want a quality skilled nursing facility you should choose Bothell Health Care. Thank you to all of the staff for all of your dedication to your patients!

After nearly two months at this facility following my dad's heart surgery, I can honestly say we…read morecouldn't have asked for a better place for him to recover. From the moment he arrived, the staff made him feel welcome and cared for. The facility, itself, is a little on the older side, but the attention and kindness Dad received more than made up for it. The staff worked diligently on his strength and balance, and were equally attentive to making sure he was well-fed, comfortable, and never lacking for anything he needed. Every single person we encountered was warm, encouraging, and genuinely helpful. My dad's been in other rehab facilities before, but they were far from home & made regular visits quite a hardship for our family. Having a place of this caliber so close to us has meant everything. We're deeply grateful for the care he received, and if he ever needs this level of support again, we wouldn't hesitate to bring him back. Hopefully that day never comes -- but it's a real comfort knowing it's there if it does.

There are fancier places with better food but the care and friendship that the staff of Shoreline…read moreoffered my dad more than made up for this. It's down-to-earth, genuine people that make the difference.

My Aunt has been at Aegis Living Greenwood for three years. The experience has not been positive…read more The major problem is that Aegis is a for profit enterprise run by an owner who wants to maximize his profits. This is done at the expense of senior residents and their families who feel trapped. When our aunt entered the facility her monthly invoice was about $8,000. Due to inflation and a "care point" system imposed by Aegis, her current invoice is now over $14,000 per month. Yes, there has been a gradual decline in my aunt's physical and mental abilities, but nothing so acute as to warrant a 75% increase in the cost of her care within three years. Rather, it feels like Aegis has devised a way to legally extort ever greater sums out of its vulnerable senior residents and their families. Within the fine print of the contract she signed there is a "care points" system which is supposed to relate to additional services that may be provided. Aegis has the UNILATERAL power to impose these services and charges on the resident. Just this past month, Aegis Greenwood said it installed a new software to calculate care points, and by virtue of this new system even more points were added DESPITE no additional services being provided. Additionally, the Aegis assessments are incredibly vague in describing which specific services are being provided to justify the additional points being charged. When one contacts Aegis for an explanation of the charges, they deflect giving an answer and instead request a face to face meeting, so that they can have the element of surprise and create intimidation by bringing in several employees. They refuse to put anything in writing. I feel that Aegis has entrapped and is financially abusing my aunt and likely many other vulnerable seniors for whom changes, like moving their residence, is a very difficult matter. One report filed with the State says, "He did not recall signing anything recently regarding an increase in care points. He was paying 10-11K per month when his mother moved into assisted living and now pays between $18-19K per month [three years later]." Sounds familiar. Even with all of this going on, it is unlikely I will move my aunt as she has settled into the place and moving her would be a true hardship on her at this stage of her life. I am managing her finances so only I have to deal with the disgusting behavior of Aegis management.

I was there for 2 months. They don't have enough care givers. A couple of times I waited 45…read moreminutes before somebody help me t go to the bathroom One night they has technical problems with the call buttons, I started to yell "Help" and nobody was coming, I called my daughter and she came and she could here as soon as she got out of the elevator. She went to find some one, and there wasn't anybody. We try to call the front desk and nobody responded. It was 11 o'clock. My daughter had to get out fo help. No one came till after 12:30 The activies were lame, and the food was not healthy

Our mother moved to Northgate Senior Care in December 2023, and my brothers and I believe this was…read morethe best decision we've ever made. For a couple of years prior, she had been in other assisted living facilities more like apartment living, where she was isolated and alone, never knowing who would deliver meals or tend to her needs. At Northgate Senior Care, the staff lives onsite, and they are wonderful. In the 8 months she's been there, we've seen her kind of come out of her shell. She eats with others in the home, attends activities like music therapy sing-alongs, and is very happy with the caregivers. They take such amazing care of all the residents. The facility is very welcoming, always super clean, and it always smells like home-cooking! The caregivers are attentive, ready, and willing to do whatever is needed, and they do it with a happy attitude and smiles on their faces. We appreciate them so much for taking such great care of our mom. We feel very fortunate to have found this beautiful home for our mom to live out her life. We rest assured knowing that she gets the care and attention she needs every day. THANK YOU to all of you at Northgate Senior Care!