My Aunt has been at Aegis Living Greenwood for three years. The experience has not been positive…read more The major problem is that Aegis is a for profit enterprise run by an owner who wants to maximize his profits. This is done at the expense of senior residents and their families who feel trapped. When our aunt entered the facility her monthly invoice was about $8,000. Due to inflation and a "care point" system imposed by Aegis, her current invoice is now over $14,000 per month. Yes, there has been a gradual decline in my aunt's physical and mental abilities, but nothing so acute as to warrant a 75% increase in the cost of her care within three years. Rather, it feels like Aegis has devised a way to legally extort ever greater sums out of its vulnerable senior residents and their families. Within the fine print of the contract she signed there is a "care points" system which is supposed to relate to additional services that may be provided. Aegis has the UNILATERAL power to impose these services and charges on the resident. Just this past month, Aegis Greenwood said it installed a new software to calculate care points, and by virtue of this new system even more points were added DESPITE no additional services being provided. Additionally, the Aegis assessments are incredibly vague in describing which specific services are being provided to justify the additional points being charged. When one contacts Aegis for an explanation of the charges, they deflect giving an answer and instead request a face to face meeting, so that they can have the element of surprise and create intimidation by bringing in several employees. They refuse to put anything in writing. I feel that Aegis has entrapped and is financially abusing my aunt and likely many other vulnerable seniors for whom changes, like moving their residence, is a very difficult matter. One report filed with the State says, "He did not recall signing anything recently regarding an increase in care points. He was paying 10-11K per month when his mother moved into assisted living and now pays between $18-19K per month [three years later]." Sounds familiar. Even with all of this going on, it is unlikely I will move my aunt as she has settled into the place and moving her would be a true hardship on her at this stage of her life. I am managing her finances so only I have to deal with the disgusting behavior of Aegis management.

I was there for 2 months. They don't have enough care givers. A couple of times I waited 45…read moreminutes before somebody help me t go to the bathroom One night they has technical problems with the call buttons, I started to yell "Help" and nobody was coming, I called my daughter and she came and she could here as soon as she got out of the elevator. She went to find some one, and there wasn't anybody. We try to call the front desk and nobody responded. It was 11 o'clock. My daughter had to get out fo help. No one came till after 12:30 The activies were lame, and the food was not healthy

This is an incredible community with excellent management and community relations. The facility…read moreitself is a beautiful newer building, with Scandi details such as light woods, very uplifting, beautiful architectural details, lots of light and windows, and overall immersive and convivial common spaces. I found it very pleasant there. Also love the dining area overlooking the atrium. All spaces well designed, well kept, clean, and modern. The apartment rooms are also beautiful spaces with luxe carpets, modern kitchens, and baths, with good amount of storage. The food quality and service could be improved, but we ate at an odd time...2:30 pm on a Saturday. I can't say enough about the people running this... so many activities and the residents themselves are go-getter and so friendly. Beautiful facility ! We worked with the community relations Director and he was wonderful and helped us thru a very stressful process of convincing mom to leave her big house. He really knows how to talk to and relate to older persons, and he so committed and compassionate. He gave us incredible advice all along our journey to find a place for mom to live. He gave us incredible tips, referrals and information to help with the process. My mom chose this place out of all the ones we looked at, but due to timing issues and availability of units and some additional amenities she needed, we went with another wonderful Merrill Gardens property. Do not hesitate to make this your or your loved one's new home!

My mum has been living independently at Merrill Gardens at Ballard for about 18 months. It's been…read morean excellent, safe & comfortable place for her. She's dealing with progressing memory issues & simply adjusting to being a widow & apartment life. She loves all the staff - from management, the medical director, front desk, dining room, concierge, facilities, & cleaning staff - they are all kind, friendly, fun & supportive - not only to her but to me also. It feels like home to me too. The staff immediately took the time to learn my mums (and my) name and get to know her so she felt welcomed, seen and supported. They go out of their way to accommodate her needs, they are immediately responsive. She has challenges that they have recently found an amazing work around for, which will give her extra support & more purpose in her day. Amazing! She's lived in 2 different apartments in the building & both feel new, clean, fresh, bright. Very comfortable. The location is fantastic - walk a block or so right into the heart of Ballard, grocery store across the street, banks & pharmacy a block away. It's perfect. As soon as I met Ian (community relations director) an Lisa (general manager) when we toured the facility, I knew we had found her next home. They are absolutely wonderful people! Zero pretense - just down to earth, fun & really good at what they do. Transitioning her into the facility was easy (mostly for me) with thanks to how simple the staff made it - a big move after living in your home 30 yrs! Thank you Merrill Gardens at Ballard - you are making this challenging time in my mothers (and my) life so much easier. I also will say that I have spoken to several other Merrill Gardens management & community relations staff at their other locations & have found every one of them to be incredibly helpful, also going out of their way to assist. We are truly appreciative - I have absolutely ZERO hesitations when recommending Merrill Gardens at Ballard.

Our family has two members currently residing at Ida Culver House. One is totally independent and…read morethe other requires more support. Both are pretty happy with the environment. They both state that they really enjoy the meals and the dining facilities, also the opportunities to socialize with others in a variety of dining options. I am unable to address the costs with any accuracy so I will say I only understand that fees are 'hefty'. But that includes all expenses. The family members support each them with frequent visits and supplement anything they need. At times, the staff is not 100% on the ball and require that we keep check on doctor's orders. It is important to do this since health issues are involved.  There are a variety of activities offered and many residents take advantage of the offerings and state that the choices are outstanding. These activities offer so much, friendships, socialization, enjoyment and much more. The programs are high quality and open to all. So far, the individual apartments are pretty basic. The windows are large and open onto lovely landscaping. Moving in required that each family member had to leave much behind and only bring in a few treasured items to fit into the small apartments. For our family members it is important that we 'supplement' their lives with our support. We do so with love and affection.

My father and some friends are currently living at the IDA Culver House, Broadview in Seattle. I…read morehave had dinner with them a number of times. Every time I visit the Ida Culver house, I am just so impressed with the quality of the staff. One of the places where the staff has an opportunity to really shine is in the dining room. Every time I am there, I am just so impressed with how the staff handles their roles, how kind and engaging they are with the residents. At the end of pretty much every meal, "someone" seems to always mentions how great the staff is.

My mom has always been a very self-determined, headstrong, person. Now, at 88 years old, she's had…read moreto make some very difficult adjustments to her lifelong independence and lifestyle. Finding a suitable match for long-term care was challenging for our family. Luckily, we found Aegis Living on Market Street in Ballard as a residence and care facility. Aegis Living is not only top-notch in every aspect of senior care but also gives complete reassurance to our family that all of her needs and medications are being met with the utmost professionalism. The residence is very clean and the dining room offers excellent cuisine with daily specials. Everyday there are activities, exercise sessions, and programs designed to get my mom out of her room and involve herself with the other residents. Entertainers are regularly invited to perform on the grand piano in lobby and there'll even be a concert there in a few weeks for New Year's Eve. Although there are still times that my mom has the blues, our family can rest assured that she is has a group of new friends, gets three delicious hot meals a day, receives all her required medication in a timely manner, and most importantly, - she is safe and sound. As a family, we are very fortunate to have found Aegis Living in Ballard. Thank you to Paul and Michelle and the entire team there!

From the owner: Our new Ballard community blends a distinctly Northwest aesthetic with a nod to Scandinavian…read moreheritage. Located in the hub of Ballard on Market Street, our community draws inspiration from the comforting concept of hygge–a quality of coziness and conviviality that fosters a feeling of contentment and wellbeing. Filled with natural light, organic textures, and elements of nature, our community has an effortless ease that will make everyone feel welcome and at home. While the community is all new, Aegis Living brings over 25 years of experience to continually raise the bar on Assisted Living and Memory Care. We’re proud to offer a truly high level of care, and to help you stay in your apartment while receiving flexible levels of service. We warmly accommodate couples with differing care needs, and we are uniquely able to support transitional Assisted Living for those with mild to moderate memory loss, as our community is designed from the ground up to safely maintain a sense of independence. Best of all, our Ballard residents will be surrounded by the big-hearted team Aegis Living is known for, providing thoughtful, personal care to every resident.

It's a great place to live. Many staff have been here for decades and are super helpful and…read morefriendly. Service has improved greatly since Tranforming Age became a partner. Happy Hour Fridays is always fun. Activities Director is super nice. 97 percent of your neighbors are very sweet.

norse home is a perfect place for those with no family and limited options ..but if you have…read moreanother option ....RUN. much of the staff is nice but the management is ineffectual and self serving. im in assisted living due to a debilitating stroke and in addition to having no knowledge or experience with my type of disability they dont seem to care. they have call buttons, and its included in the bill, but often they dont respond to them....when i complain they suggest i call on the phone.my disability makes that difficult....but thats their reponse....services for assisted living are minimal..sometimes depending on who your aide is and what they are willing or have time to do. some of them have tempers and WILL put their hands on you while no one has hurt me it is demeaning and a rotten power play to use on a disabled person. the food is terrible (overcooked cafeteria food) the dining/kitchen staff is not very experienced but VERY nice and works hard to please.

I am a resident of Aljoya Thornton Place. Moving here was one of the best decisions I've ever made!…read moreThe people, the amenities, fieldtrips, exercise classes, the food - all are exceptional. Best of all, the worry that hounded me as a home owner just disappeared - someone else has to worry about maintenance. I feel like I'm on a cruise ship - forever! I feel optimistic about aging.

My mom's quality of living improved incredibly after she moved to Aljoya Thornton Place! The staff…read morethere are incredibly attentive and supportive. The amenities are top notch and it's close to everything, which makes getting around very easy for mom.

I've had an excellent experience with placing my mother in this community. The staff are wonderful…read moreand the activity options are large. They are constantly checking on her and helping her even though she is independent. It's very reasonable price wise too. I highly recommend!

Our experience with going from learning about the program to move in was easy. The entire team at…read moreNorthgate Plaza are true professionals that work well together which really helps to navigate the journey and put are minds at ease. Everyone are patient and thoroughly answered all questions. Nicole Pratt and Michelle Worchester are seasoned Pros and are a credit to NG Plaza. Don.

We recently had an opportunity to spend a week in a guest apartment at Ida Culver, Ravenna. I was…read moreimpressed by the welcoming atmosphere. A sign with our names greeted us in the lobby, a staffperson helped us unload and wheel our belongings up to the unit. The requested microwave was brought promptly. The staff made an effort to listen to our needs and sought our feedback on the visit. Great views and tasty food. Well worth looking into, especially as the entire building will be transformed with a major rebuild.

We moved my mother from a senior living apartment building that changed from senior to traditional,…read moreall ages. It's very difficult to make a change when one is in their 80s, but the staff and residents at Ida Culver Ravenna went above and beyond. Everything is five star in our book. At Ida Culver you will be surprised to find a warm, welcoming place behind the serious facade on NE 65th. The majority of the facility is older with big picture windows facing either a meditation garden or a beautiful, large sunny garden. This won't fill your needs if you're looking for brand new, McMansion type living. But if you are looking for wonderful spaces, bright and cheerful views, top notch staff with absolutely great communication, you have found the right place for your loved one(s). Soon after our Mom moved into Ida Culver, her health started to decline. The staff of Ida Culver was right on top of it, communicating to us what we didn't always see on our regular visits. Not only was the staff great, the other residents looked after Mom, and communicated to the staff when there was a problem. They were with us in dealing with hospitalization, were with us in dealing with the hospital regarding her care, and were with us for the short term of skilled nursing in order to gain strength. Our Mom will be transitioning to full assisted living, and the nursing staff has been wonderful concerning planning, communicating, and meeting with us. Bravo Ida Culver. It's wonderful to find a place that truly cares about their residents and 100% advocates for the best care possible. They have made this difficult journey that much easier.