I applied for a job at Sunrise New Dorp thinking it would be a great experience Crystal was…read moreoutstanding helping me with apps and making me feel comfortable then she left and it turned into a nightmare. 1-I lost my phone nobody would assist me with getting the work apps on another phone I was told call this number and the message on that number said it's up to HR to help u well that never happened. 2- I was stuck told permanent on a floor I didn't want to be permanently on I asked am I going to ever go back downstairs and was told no I understand you have to work in both neighborhoods but was told your permanent on this floor and if I move u I have to move anyone who asks there was a girl there that asked to be put on the 3 floor and next day got it. Favoritism plays a big roll there. I could go on what I went through & saw on the 3rd floor but that nightmare I'll keep to myself.

Beautiful decorated, however did not meet my mom's needs in terms of being aware of her physical…read moreneeds. Very expensive and not enough staff. You're paying for the decor. Mom fell eleven times within one week and I had no choice but to pull her out. She was also dehydrated and warranted hospitalization and rehab which she is currently in.

i want to give the concierge linda meyers a special thank you as i deal with her the most, on her…read moreshift. she is so honest, caring, empathetic, and genuinely compassionate and helpful . she truly tries her best to help everyone and works very hard. also the concierge anita is very kind and sweet and patient. thank you anita, and all those that volunteer on breaks. god bless you for all you do and how very much you care.

Mom fell numerous times- the last one was questionable (I believe abuse happened) but I didn't have…read morecameras in her bedroom. . Happened during the night and employees found her in bed in the morning w/blood on her pillow. They believe she rolled out of bed and crawled back in. Mom is non ambulatory and screams when she is moved. Impossible for her to climb back in bed. She had to get stitches on the back of the head and broken hip. This happened in June. Other falls I received two or three different stories of what happened. Employee telling resident "I'll put you in the quiet room if you don't eat". Said three times during dinner- I was feeding mom and heard this. Employee sleeping while he is supposed to watch residents. I told manager he was sleeping and she had to wake him up. All residents do is sit in the living room with the tv on. No activities.. this is the second floor memory care. Sunrise has gone downhill in the last year. I moved my mom to another sunrise by me (out of state) and she is thriving. There is more but including bed sores that were not brought to my attention. And sunrise of Staten Island (narrows road), don't bother to respond to this. Your response is automated and if you wanted to know exactly what I witnessed, I already emailed you with my phone number.

My review is only for Nellie from OT and Dimitriy from PT. My grandmother spent the last few months…read moreat ArchCare after having a full shoulder replacement with significant nerve damage. Despite our low expectations for recovery (given her age and the nature of the injury), Nellie and Dimitriy were absolutely fantastic in helping my grandmother work on her injury. While the process is obviously a slow one, we were absolutely impressed with the level of progress we saw in my grandmother. Her arm has gradually, but consistently, started to revive its motor functions. Best of all, it's revived my grandmothers confidence - which seemed hopelessly depleted after surgery. My family and I would like to thank Nellie and Dimitriy from the bottom of our hearts for their help, expertise and persistence for results.

ArchCare PACE Staten Island should be ashamed. The way they treat patients in the day center is…read moreabsolutely heartbreaking. People come here hoping their loved ones will be safe, cared for, and treated with dignity -- but that's not what happens behind those doors. Patients are ignored, spoken to harshly, and left sitting for hours. Some staff act like the patients are a burden instead of human beings. There's no compassion, no patience, and no accountability. The few good workers who actually care are burned out and silenced. It's painful to watch people who need help be dismissed like they don't matter. Families deserve honesty, not fake smiles during tours and empty promises about "care." ArchCare PACE puts on a good show for outsiders, but if you saw what I saw, you'd never leave your loved one there. This place needs serious investigation. No elder, veteran, or person with disabilities should be treated this way.

My mom was a resident for rehab for 2.5 months and the communication was non existent with my…read morebrother & me. We had an initial progress call with the social worker, dietitian, & head of rehab & they were not able to answer any of my questions. My mom contracted a UTI & we were never notified of the infection and only found out when my mom told us they took a urine test and was on an antibiotic. The facility is very outdated for the amount they charge for room & board & needs a big facelift If you are thinking about placing your loved one at Clove Lakes for rehab or long term, think about another facility & do some research before you do.

Make sure you check in with your loved ones DAILY. Stay on top of their care while they stay at…read morethis facility. I've watched several elderly and helpless seniors wait for assistance. Or food dropped off to someone who can't feed themselves, only to have the food sit there for over an hour. Even after speaking up to staff to address the issue. Also impossible to reach anyone by phone. You just get transferred and the mailbox is too full to accept calls. This is not good care to our vulnerable population.

This is the best home care service on Staten Island. The staff are very friendly, patient, helpful…read moreand very understanding. My grandmother is very delighted with the service she receives. Thank you Victory Companion Homecare for all that you have done for my family and me!!!

From the owner: Short term and long term care, Respite care, Alzheimer's/ Dementia, Stroke victim care, Music…read more(healing tool) and hypertension and Diabetes care.

Renewal provided care partners for my dad for three years. The care partners took good care of…read morehim, making sure his medical needs and ADL's were addressed. Renewal's administrators were great to work with, too. They really understood our family's needs.

Renewal was a trusted, caring partner for my family, supporting my mother as she traversed the…read moreprogression of her cognitive decline. At every touch point - from the initial meeting, to crafting recommendations for companions and layering in new, different care (sometimes with pressing timeframes) - our team provided remarkable service. While my family developed our own close relationship with the team, our mother bonded with her two companions who enriched her days (and made great meals!). We so valued the team's collaborative, responsive approach to our mother's care. Thank you, Renewal!

We've been using Duet for the last few months for my mother and it's been a wonderful experience…read more We started with live-in home health care aides when she needed a lot of assistance, and have moved onto companion care now that she's more independent but still needs help around the house, running errands, etc. I was able to interview the companion candidates (remotely--I'm out of state) to ensure they were a good fit. My mom now has two super friendly and kind young women who trade off supporting her during the week. She is so at ease with them. I was talking to her today and she randomly started singing "You're So Vain" and I could hear her companion singing along with her! Honestly I can't say enough good things about this company. The professionalism and personalized care starts right at the top with Larisa and is embodied by every person in the company I've engaged with. I feel like there's this amazing team in place looking after my mom, which is very reassuring since unfortunately I live on the other side of the country.

Comforcare is the best place super friendly, welcoming and very respectful people, the owner is…read moreAmazing, I don't believe all those bad comments about the company and the Owner . She is the most Respectful and friendly woman I ever know . Can't believe there are bad people in this world who are trying to damage her reputation , PLEASE DON'T BELIEVE THOSE BAD REVIEWS .

There seems to be a few things most end of life facilities have in common. They're usually…read moreoutdated, a bit cruddy, and staffed with horrible employees. Eger Health Center isn't all that bad but it isn't all that good. Like other reviewers have mentioned its really outdated here. I know you don't come here for the decor and all but when families are paying nearly $550 a day to be housed here you'd think in the very least the building and its rooms would be modern and up to date. Instead you're faced with a dank reception desk, dirty carpets throughout, old paint, "wood" everywhere, peeling walls, old chairs, and the bathrooms in each room are straight out the 60's. I could go on and on about the condition of this building but I don't want to take away from the staff that keeps this place running. The staff here are some of the most compassionate people I have met during the process of my relatives passing. They were kind, caring, and respectful with all of us during some difficult time but when it came to them having to interact with him they were gentle and patient which doesn't always happens in many of these places. We didn't have much time to research a better possible facility but cant say I truly regretted the decision my family made to use this facility.

Don't send your loved ones here! Some staff are great but others are here for a paycheck and forgot…read morewhy they got into this professional. My mother sat for 4 hours in a wheelchair before a nurse finally came to help here into bed. Also great management. There hasn't been milk for breakfast, lunch, and dinner for 3 days because "they ran out" as per one of the staff. So if you want milk in your coffee or tea you're out of luck. As for the food, I've tasted horrible frozen microwaveable dinners that tasted better.