Services - The Bridal Collection
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I do not recommend this place. The dresses are very pretty and the service in store is nice but it's not worth the troubles and rudeness of the manager/owner. I bought my dress here in Oct 2019. The day I brought the dress, I was so excited - I had found a beautiful dress and experienced great service in store. BUT - don't be fooled! The lady that measured me for sizing my dress said I was a 16. My mom questioned her and asked if that the same size that I tried on (and it didn't fit me - it was far too small) and she said yes but that it was fine and it was the right size. We weren't going to argue with her, she seemed to know what she was doing. So I initialed next to the size and ordered the dress. When I received the dress, it was FAR too small! I called the owner and explained what had happened and that the wrong size was ordered. He said basically that I was SOL because I signed next to the size but that I could buy a new dress if I needed to. ARE YOU KIDDING ME?! He was beyond rude and not helpful at all! I now have to get additional alterations that people wouldn't generally have to get, all because the dress is far too small. Don't be fooled by all the positive reviews - they reward you in store for writing a 5 star review with a bottle of champagne. 2 stars instead of 1 because I do love my dress and the prices were decent.
I've never in my life have left a bad review ever!! Wish I could leave 0 stars!! I was headed to the bridal collection after having such a nice experience at another shop down the street. With me I had 5 guest since my family is big. An older male was in charge of us that day and told us that I could only bring in 3 guests because of covid and told us another party was going to be in the store.. which was a lie. My mother in law left and my mom stood and watched from outside the window, which was just so weird to me that he was ok with that. He asked questions on what I was looking for and I could tell that he thought I didn't have money. I was getting my engagement ring a GIA engraving so I didn't have it on me during the appointment. I was wearing an old promise ring my fiancé had gotten me in the mean time... this is why you never judge a book by its cover. He told me I was only allowed to pick out 4 dresses and immediately took me over to the cheeper section. I still walked over to the higher price section and picked out a dress since money isn't an issue for my special day. He was noo help at all and I find it so weird for a man to be assisting a women at a bridal shop. My sister had to help me get the dresses on since he said only one person could go in dressing room with me. When I came out in the first dress I asked if I could take my mask off so I could see myself in the dress and he said NO... I saw a cup of champagne in the dressing room so then we asked if they offered champagne (since the store was empty and awkward) he said NO we don't have... my sister and I just looked at one another because we couldn't believe he lied to us. When it came to him clamping and adjusting the dress he was acting so weird as if he would die if he touched me. My sisters where trying to take pictures of me in the dress so I could see all angles. he freaked out everytime if he was in the shot. I was feeling one of the dresses and asked if I could try on a veil with it and he said NO!... of course! I then questioned him. It felt as if we weren't allowed to be comfortable or do anything. He finally let me try on the veil but of course I didn't get to pick. I had one more dress that I was going to try (the one from the "expensive section") . When my sister and I where putting on the dress we noticed the zipper wasn't working, we then asked if he could zip it up. He asked me to take it off so he could try cause once again he was weird with physical contact. He left and came back and said " doesn't work I have to send it back to get fixed, so you can't try it on". And walked away.... I was really bummed cause I liked that one. I then asked if I could try another dress since I didn't get to try that one on, He said yes... (finally) After that I asked if I could try on the one I liked again and he said No and that our appointment is over, even though this was the fastest dress appointment I had ever been to. I was soo blown away at how rude and unaccommodating he was towards me. There was still no one in the shop btw! I came out in my clothes and told him " I don't appreciate the way you treated me and don't appreciate that you lied to me saying there was no champagne when I saw a cup in the dressing room! That is not how you treat someone who is going to be spending 5,000 dollars on dress" his eyes widen when I told him about the cup and he claimed that it wasn't his champagne... not sure if I believe that... I then walked out and said well I really hope you're not lying.. bye! All my sisters where so angry that he did that to us Anyways I found a beautiful dress down the street at Bella Bridal. They let you try on multiple dresses, give you champagne, and let you come with as many people as you want.
Noelle has been BY FAR the most amazing Bridal Stylist I've EVER MET! She listened to all of my wants/ desires and exceeded my expectations. I found my DREAM DRESS! And I couldn't be more thrilled. This experience from start to finish was so calming for me. As some of you brides may know, finding the dress can be extremely stressful. But I PROMISE YOU! Noelle can find it. Thank you Noelle! You're WONDERFUL!
I came here after I thought I found "the dress" somewhere else. I thought there was no way to beat the other place but they topped it and them some! I worked with Alla and she treated me so well! She took the time to truly understand what I liked and didn't like. And then I said yes to the dress (for a 1/3 of the price of the other dress I found)! There were tears from me and who came with me and from Alla. I couldn't say enough nice things about everyone here and would highly recommend it!
Wow, I had an amazing experience here at The Bridal Collection. The location is very convenient right off the freeway and the actual store itself is so beautiful. When you walk in your just in awe and mesmerized by the huge selection of beautiful dresses. It's very clean and organized by designer and so much fun to explore. Our bridal group was kindly greeted by the owner Mike and he was very helpful, professional, and welcoming to me and our group. The second dress I tried on was the one, I picked Nicolette B by Enzoani. It is such a stunning dress! I really like how I didn't feel pressured at all to make this purchase. At other bridal shops I went to I felt very pressured but certainly not with the Bridal Collection. I even had to come in the next day because my mom wasn't able to make it the first time we were in the store and Mike was understanding of this. Once my mom saw this gorgeous dress on me that's when I said yes to the dress!! The tailor, Alla, was also incredibly sweet, knowledgeable, and helpful through the whole process. She told me to close my eyes, make a wish, and when I was ready to open my eyes and ring the wedding bell after saying yes to the dress. This made me tear up and was such a memorable experience. Thank you so much Alla for doing that for me! In addition, she gave me a great quote on the alterations for once the dress arrives. She is wonderful, genuine, and really takes the time to help you. I am certain I will be using her expertise for my wedding dress alterations. I know that she'll be able to make my dress look beautiful and fit like a glove on me. The Bridal Collection team has been very helpful through out my wedding dress shopping experience. I would highly recommend this to any bride looking for her perfect dress! If you shop here for your wedding dress or bridesmaids dresses you will not regret it!
You want to feel at home when choosing the dress that means forever. Not only did I feel at home, but more importantly, my family and tribe was treated as though they were at home. Thank you for the love, warmth, and gentle nudging when I needed it most :)
I had a great experience with this shop for the following reasons: Shop ambiance and location: The shop faces a major street just off the freeway. The location is great with plenty of parking. The shop itself is beautiful, clean, organized but not ostentatious at all. Dress selection was great as it is a bigger-than average shop. Staff: The owner (I think), Mike, was very friendly and had us fill out a questionnaire upon arrival. I saw a post about this being unnerving to someone, but after watching Say Yes to the Dress so many times, I kind of expected them to ask our price range? Alla came up and immediately greeted us and asked if I had an idea of what I wanted. I showed her a few Pinterest pictures and we were on our way. She was friendly and has a keen eye for finding a style that both fits the brides style and will look great on her. Finding "The Dress": Alla brought in two dresses on the first try. I got into the first, and we immediately both said, "Nah." Then I got into the second, and I felt myself fall in love. I walked out and saw the same feeling written on the faces of my mom and sisters. Noelle, another consultant, came in and started helping accessorize the look. Needless to say, I cried, my mom cried and the rest is history. I want to give a big thank you to Noelle and Alla and The Bridal Collection! Note: I had to get expedited rush shipping for my dress to arrive on time for alterations. I noted another Yelper said that customer service was poor on that end and in receiving her dress on time. I will update if I have any problems in that regard.
Mike was a real sweetheart to work with. I did the whole davids bridal thing and I realized do I want to be an old and cheap bride.. no I need better quality. U will find incredible quality for great prices if u buy off the rack which I did and it's in perfect condition.
This was my first place to try on wedding dresses. I honestly have never done this before and was a little nervous. Mike the owner was absolutely wonderful. I tried on my second dress and absolutely fell in love with it. There are so many options to chose from but I found my dress and went home with a great deal. I highly recommend coming here first before going to other shops. Also, the prices are very fair. :)
Helped me find a comfortable, beautiful dress last minute for my July wedding. Knew what style I should get to flatter my figure.
I went into The Bridal Collection on Sunday, April 6th and I was not disappointed! As a matter of fact, I'm ecstatic and grateful for such a fantastic experience. My sister found her wedding dress there last year so I knew I was in good hands but they far exceeded my expectations. I had a party of 8 and they were very accommodating. They started the whole thing by popping a bottle of champagne for all of us to enjoy while I tried on dresses. Always a plus! Alla was super sweet and helpful! She listened to what I wanted (and what I didn't want) and picked out the prettiest dresses for me, as well as offered helpful advice. In the end, her first suggestion was the perfect one! I tried on a few dresses and ended up going back to that one. She then came out with a bell for me to ring when I was ready to say "Yes to the dress"! And I must add, she gave me the biggest, heartfelt hug when it was all done. Needless to say, there were a lot of happy tears! Looking for a dress can be challenging and overwhelming but going to the right place can make it all a breeze! I'm so grateful to Alla, the rest of the girls (sorry, can't remember the names!) and the whole team at The Bridal Collection for their patience, kindness and for a truly amazing experience!
What a beautiful experience shopping for my wedding dress at the Bridal Collection! The owners were so helpful and we had a blast! I bought my sweet wedding dress and feel so blessed to have found such a wonderful place! Highly recommend this store, it's your last stop on the block for exquisite dresses and accessories!!
So shocked to find the dress of my dreams in less than 40mins!!! So, so happy!! The owner is so friendly, helpful and welcoming. Great staff too! Will definitely recommend! Don't hesitate to stop by, they have a very large collection of dresses, In many different styles, you'll definitely find your perfect dress!
5 years ago
Bridal Collection is the only place to buy your special wedding dress. The service, the quality, the experience can't be beat. If you want that special "Say yes to the dress" experience I recommend you come here. Thank you for this special day. It was so memorable the owner makes you feel like the most beautiful bride in the world. Thank you Bridal Collection for the best wedding dress experience (again) I couldn't be happier with my choice! read more
5 years ago
I was looking for my dress for my wedding in September. Unfortunately, it's so close to the date we were unable to order a custom dress. Even with such time limitations, the staff was so knowledgeable and helpful - I was able to find my dress not only within my budget but within all my specifications ! Honestly wonderful experience and such a breeze to a typically stressful situation! read more
5 years ago
I really would love to give this place 5 stars because of their selection and reasonable prices, but I've had better experiences at previous shops. I had initially scheduled an appointment because they aren't taking walk ins due to Covid. I received a voicemail asking me to call them back to confirm, which I did about 3 minutes after receiving the call, and left them a message informing them I'd be there. I showed up to my appointment about 20 minutes early and nobody was there yet. I continued to wait until 30 minutes after my appointment time, and called every number I could find, and nobody ever showed up. If I didn't live out of town, this wouldn't be that big of a deal, but I had taken off work early and wasted about 2 hours of mine, and my guest's day. Although I was left with a bad taste, I rescheduled when the owner finally called me back and apologized for the miscommunication. I did end up finding my dress, and I am extremely happy with it. The owner was perfectly pleasant and helpful with his suggestions. I would definitely recommend this place, just make sure you actually speak with someone when confirming your appointment! read more
6 years ago
I do not recommend this place. The dresses are very pretty and the service in store is nice but it's not worth the troubles and rudeness of the manager/owner. I bought my dress here in Oct 2019. The day I brought the dress, I was so excited - I had found a beautiful dress and experienced great service in store. BUT - don't be fooled! The lady that measured me for sizing my dress said I was a 16. My mom questioned her and asked if that the same size that I tried on (and it didn't fit me - it was far too small) and she said yes but that it was fine and it was the right size. We weren't going to argue with her, she seemed to know what she was doing. So I initialed next to the size and ordered the dress. When I received the dress, it was FAR too small! I called the owner and explained what had happened and that the wrong size was ordered. He said basically that I was SOL because I signed next to the size but that I could buy a new dress if I needed to. ARE YOU KIDDING ME?! He was beyond rude and not helpful at all! I now have to get additional alterations that people wouldn't generally have to get, all because the dress is far too small. Don't be fooled by all the positive reviews - they reward you in store for writing a 5 star review with a bottle of champagne. 2 stars instead of 1 because I do love my dress and the prices were decent. read more
5 years ago
I've never in my life have left a bad review ever!! Wish I could leave 0 stars!! I was headed to the bridal collection after having such a nice experience at another shop down the street. With me I had 5 guest since my family is big. An older male was in charge of us that day and told us that I could only bring in 3 guests because of covid and told us another party was going to be in the store.. which was a lie. My mother in law left and my mom stood and watched from outside the window, which was just so weird to me that he was ok with that. He asked questions on what I was looking for and I could tell that he thought I didn't have money. I was getting my engagement ring a GIA engraving so I didn't have it on me during the appointment. I was wearing an old promise ring my fiancé had gotten me in the mean time... this is why you never judge a book by its cover. He told me I was only allowed to pick out 4 dresses and immediately took me over to the cheeper section. I still walked over to the higher price section and picked out a dress since money isn't an issue for my special day. He was noo help at all and I find it so weird for a man to be assisting a women at a bridal shop. My sister had to help me get the dresses on since he said only one person could go in dressing room with me. When I came out in the first dress I asked if I could take my mask off so I could see myself in the dress and he said NO... I saw a cup of champagne in the dressing room so then we asked if they offered champagne (since the store was empty and awkward) he said NO we don't have... my sister and I just looked at one another because we couldn't believe he lied to us. When it came to him clamping and adjusting the dress he was acting so weird as if he would die if he touched me. My sisters where trying to take pictures of me in the dress so I could see all angles. he freaked out everytime if he was in the shot. I was feeling one of the dresses and asked if I could try on a veil with it and he said NO!... of course! I then questioned him. It felt as if we weren't allowed to be comfortable or do anything. He finally let me try on the veil but of course I didn't get to pick. I had one more dress that I was going to try (the one from the "expensive section") . When my sister and I where putting on the dress we noticed the zipper wasn't working, we then asked if he could zip it up. He asked me to take it off so he could try cause once again he was weird with physical contact. He left and came back and said " doesn't work I have to send it back to get fixed, so you can't try it on". And walked away.... I was really bummed cause I liked that one. I then asked if I could try another dress since I didn't get to try that one on, He said yes... (finally) After that I asked if I could try on the one I liked again and he said No and that our appointment is over, even though this was the fastest dress appointment I had ever been to. I was soo blown away at how rude and unaccommodating he was towards me. There was still no one in the shop btw! I came out in my clothes and told him " I don't appreciate the way you treated me and don't appreciate that you lied to me saying there was no champagne when I saw a cup in the dressing room! That is not how you treat someone who is going to be spending 5,000 dollars on dress" his eyes widen when I told him about the cup and he claimed that it wasn't his champagne... not sure if I believe that... I then walked out and said well I really hope you're not lying.. bye! All my sisters where so angry that he did that to us Anyways I found a beautiful dress down the street at Bella Bridal. They let you try on multiple dresses, give you champagne, and let you come with as many people as you want. read more
7 years ago
Noelle has been BY FAR the most amazing Bridal Stylist I've EVER MET! She listened to all of my wants/ desires and exceeded my expectations. I found my DREAM DRESS! And I couldn't be more thrilled. This experience from start to finish was so calming for me. As some of you brides may know, finding the dress can be extremely stressful. But I PROMISE YOU! Noelle can find it. Thank you Noelle! You're WONDERFUL! read more
7 years ago
I came here after I thought I found "the dress" somewhere else. I thought there was no way to beat the other place but they topped it and them some! I worked with Alla and she treated me so well! She took the time to truly understand what I liked and didn't like. And then I said yes to the dress (for a 1/3 of the price of the other dress I found)! There were tears from me and who came with me and from Alla. I couldn't say enough nice things about everyone here and would highly recommend it! read more
7 years ago
7 years ago
Wow, I had an amazing experience here at The Bridal Collection. The location is very convenient right off the freeway and the actual store itself is so beautiful. When you walk in your just in awe and mesmerized by the huge selection of beautiful dresses. It's very clean and organized by designer and so much fun to explore. Our bridal group was kindly greeted by the owner Mike and he was very helpful, professional, and welcoming to me and our group. The second dress I tried on was the one, I picked Nicolette B by Enzoani. It is such a stunning dress! I really like how I didn't feel pressured at all to make this purchase. At other bridal shops I went to I felt very pressured but certainly not with the Bridal Collection. I even had to come in the next day because my mom wasn't able to make it the first time we were in the store and Mike was understanding of this. Once my mom saw this gorgeous dress on me that's when I said yes to the dress!! The tailor, Alla, was also incredibly sweet, knowledgeable, and helpful through the whole process. She told me to close my eyes, make a wish, and when I was ready to open my eyes and ring the wedding bell after saying yes to the dress. This made me tear up and was such a memorable experience. Thank you so much Alla for doing that for me! In addition, she gave me a great quote on the alterations for once the dress arrives. She is wonderful, genuine, and really takes the time to help you. I am certain I will be using her expertise for my wedding dress alterations. I know that she'll be able to make my dress look beautiful and fit like a glove on me. The Bridal Collection team has been very helpful through out my wedding dress shopping experience. I would highly recommend this to any bride looking for her perfect dress! If you shop here for your wedding dress or bridesmaids dresses you will not regret it! read more
7 years ago
You want to feel at home when choosing the dress that means forever. Not only did I feel at home, but more importantly, my family and tribe was treated as though they were at home. Thank you for the love, warmth, and gentle nudging when I needed it most :) read more
7 years ago
I had a great experience with this shop for the following reasons: Shop ambiance and location: The shop faces a major street just off the freeway. The location is great with plenty of parking. The shop itself is beautiful, clean, organized but not ostentatious at all. Dress selection was great as it is a bigger-than average shop. Staff: The owner (I think), Mike, was very friendly and had us fill out a questionnaire upon arrival. I saw a post about this being unnerving to someone, but after watching Say Yes to the Dress so many times, I kind of expected them to ask our price range? Alla came up and immediately greeted us and asked if I had an idea of what I wanted. I showed her a few Pinterest pictures and we were on our way. She was friendly and has a keen eye for finding a style that both fits the brides style and will look great on her. Finding "The Dress": Alla brought in two dresses on the first try. I got into the first, and we immediately both said, "Nah." Then I got into the second, and I felt myself fall in love. I walked out and saw the same feeling written on the faces of my mom and sisters. Noelle, another consultant, came in and started helping accessorize the look. Needless to say, I cried, my mom cried and the rest is history. I want to give a big thank you to Noelle and Alla and The Bridal Collection! Note: I had to get expedited rush shipping for my dress to arrive on time for alterations. I noted another Yelper said that customer service was poor on that end and in receiving her dress on time. I will update if I have any problems in that regard. read more
2 years ago
6 years ago
5 years ago
Mike was a real sweetheart to work with. I did the whole davids bridal thing and I realized do I want to be an old and cheap bride.. no I need better quality. U will find incredible quality for great prices if u buy off the rack which I did and it's in perfect condition. read more
8 years ago
5 years ago
This was my first place to try on wedding dresses. I honestly have never done this before and was a little nervous. Mike the owner was absolutely wonderful. I tried on my second dress and absolutely fell in love with it. There are so many options to chose from but I found my dress and went home with a great deal. I highly recommend coming here first before going to other shops. Also, the prices are very fair. :) read more
4 years ago
Helped me find a comfortable, beautiful dress last minute for my July wedding. Knew what style I should get to flatter my figure. read more
8 years ago
I went into The Bridal Collection on Sunday, April 6th and I was not disappointed! As a matter of fact, I'm ecstatic and grateful for such a fantastic experience. My sister found her wedding dress there last year so I knew I was in good hands but they far exceeded my expectations. I had a party of 8 and they were very accommodating. They started the whole thing by popping a bottle of champagne for all of us to enjoy while I tried on dresses. Always a plus! Alla was super sweet and helpful! She listened to what I wanted (and what I didn't want) and picked out the prettiest dresses for me, as well as offered helpful advice. In the end, her first suggestion was the perfect one! I tried on a few dresses and ended up going back to that one. She then came out with a bell for me to ring when I was ready to say "Yes to the dress"! And I must add, she gave me the biggest, heartfelt hug when it was all done. Needless to say, there were a lot of happy tears! Looking for a dress can be challenging and overwhelming but going to the right place can make it all a breeze! I'm so grateful to Alla, the rest of the girls (sorry, can't remember the names!) and the whole team at The Bridal Collection for their patience, kindness and for a truly amazing experience! read more
5 years ago
What a beautiful experience shopping for my wedding dress at the Bridal Collection! The owners were so helpful and we had a blast! I bought my sweet wedding dress and feel so blessed to have found such a wonderful place! Highly recommend this store, it's your last stop on the block for exquisite dresses and accessories!! read more
5 years ago
So shocked to find the dress of my dreams in less than 40mins!!! So, so happy!! The owner is so friendly, helpful and welcoming. Great staff too! Will definitely recommend! Don't hesitate to stop by, they have a very large collection of dresses, In many different styles, you'll definitely find your perfect dress! read more
5 years ago
I said yes to the dress!! Amazing staff and experience. All the dresses were beautiful but as soon as I wore this one I knew it was the one. Thank you to the Bridal Collection. I really enjoyed the experience here finding my dress for my dream day. read more
5 years ago
I had a great experience here at the bridal collection and amazing customer service with mike and Aubrey. There are so many gorgeous dresses to choose from. I managed to find one that brought tears to my eyes AND my families eyes. Highly recommend the bridal collection! read more
4 years ago
4 years ago
WONDERFUL EXPERIENCE! I came into the store filled with beautiful gowns and the owner allowed me to try on many until I found the one! He knew I was determined to find a dress! He is very nice and stuck to the budget I had. He spent a lot of time and care with me and my mother in law in order to have a great experience buying a wedding gown! AMAZING EXPERIENCE! read more
5 years ago
I had an amazing experience at the Bridal Collection. The establishment has plenty of beautiful dresses to choose from. The owners are very friendly and helpful. They made me feel like a princess! read more
3 years ago
5 years ago
I found my dress! Everyone was so helpful and kind. Not only was it a great experience, but the choices were incredible. The toughest part was deciding between all the great options. read more
5 years ago
Best bridal dress area in the 805! Thank you so much for all the help and patience! They work with your budget and add accessories if needed! I SAID YES TO THE DRESS read more
6 years ago
6 years ago
9 years ago
5 years ago
Great experience! So happy I have found THE dress, all help to the manager! Found a dress that I would have never thought I'd like! read more
6 years ago
The Bridal Collection was the first place I stopped to look for wedding a dress and I was not disappointed. Melody and Mike were so helpful and made me feel comfortable throughout my entire appointment. Mike took the time to listen to the details of the exact dress I was looking for and guided me around the store. In result, Mike actually picked out the most exquisite dress for me. I highly recommend the Bridal Collection Melody's professionalism and Mike's taste are unmatched. read more
6 years ago
Go to Bridal Collection in Thousand Oaks for your dress! They have the best selection of beautiful wedding dresses at fair prices! The owner and workers are so friendly and helpful; I had a great experience! A nearby bridal shop talked me into buying a dress that they insisted a seamstress could fix. Unfortunately, it didn't work and I was stressed and upset about my dress. 5 days before my wedding, the Bridal Collection fixed my problem and had the perfect dress for me!!! I was so much happier and relieved!!! Soo trust that the Bridal Collection is the best!! read more
6 years ago
I found the perfect dress here! Absolutely gorgeous!! It was difficult to pick only one dress. Excellent customer service and reasonable prices. I went to David's bridal first and was very disappointed. So happy I found this establishment. You feel like a Princess. Beautiful decor. Chandeliers and plush seating for family. Private appointment so you get the attention you need to find the dress you are looking for. Very safe. All COVID guidelines were followed. I highly recommend this place! read more
6 years ago
I said YES to the dress at The Bridal Collection!! Melody made my dress searching so easy and comfortable, yet fun! I told her my preference and she directed me to the exact style I've been imagining - but even more beautiful! Bridal Collection makes looking for a wedding dress exciting because of the wide gorgeous variety of styles they provide. i highly recommend d them! I can't wait to get married in MY DRESS!! read more
6 years ago
I had the best experience shopping for the big day and found the perfect dress!!! They have the most gorgeous dresses and had so many great options! Mike is the best! read more
6 years ago
I found my dream dress at The Bridal Collection, they were very nice and made me feel absolutely beautiful! What a wonderful experience. read more
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