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Springdale, AR

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The Breast Center, Springdale

5.0 (1 review)
Open • 7:30 am - 5:00 pm

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2 years ago

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Highlands Oncology Group - This is front of building where you enter.

Highlands Oncology Group

4.0(15 reviews)
3.4 mi

You are committing medical fraud and asking for cash pay before running your insurance. We need…read moreREAL ONCOLOGY support! This is insane! I reported your nurse Kristi to the state, ambetter and getting a lawyer for malpractice. She told me my insurance claim was denied and I called insurance and she never filed it because she said "she thought it would get denied" by doing that she took my right to appeal away. I'm 2 points away from anemia and have been on oral supplements long term. Your office manager then proceeded to yell at me and tell me she's know this nurse for years and she will have to listen to call.. she defended her without listening to the call and then told me "We are private practice and we can do whatever we want!" In a valley girl tone. It's been reported to the state and I asked for an internal investigation for fraud. Stacy and Kristi may be the only questionable ones in said office but I'm not risking other people being treated the way I was. Stacy then proceeded to tell me that I didn't even need an infusion, so I asked AGAIN if the office manager and the nurse knew more than my doctor who prescribed it dod. She then told me she has the final say and she's not processing it for me. "You can try Mercy" with a smirk , which is 30-40 minutes away. I will be pushing this as far as I can to make sure no one ever gets treated this way by these people again. I recorded half the conversation because she was almost yelling when I mentioned it was fraud. You guys cater to chronically ill and dying patients and this is absolutely unacceptable and I will be sharing my experience. I have a recording of the conversations if you'd like to reach out.

Highlands Oncology office staff are committing medical fraud and asking for cash pay before running…read moreyour insurance. We need REAL ONCOLOGY support! This is insane! I reported your nurse Kristi to the state, ambetter and getting a lawyer for malpractice. She told me my insurance claim was denied and I called insurance and she never filed it because she said "she thought it would get denied" by doing that she took my right to appeal away. I'm 2 points away from anemia and have been on oral supplements long term. Your office manager then proceeded to yell at me and tell me she's know this nurse for years and she will have to listen to call.. she defended her without listening to the call and then told me "We are private practice and we can do whatever we want!" In a valley girl tone. Then was told "THIS IS HIGHLANDS POLICY" too many times to count!!! It's been reported to the state and I asked for an internal investigation for fraud. Stacy and Kristi may be the only questionable ones in said office but I'm not risking other people being treated the way I was. Stacy then proceeded to tell me that I didn't even need an infusion, so I asked AGAIN if the office manager and the nurse knew more than my doctor who prescribed it dod. She then told me she has the final say and she's not processing it for me. "You can try Mercy" with a smirk , which is 30-40 minutes away. I will be pushing this as far as I can to make sure no one ever gets treated this way by these people again. I recorded half the conversation because she was almost yelling when I mentioned it was fraud. You guys cater to chronically ill and dying patients and this is absolutely unacceptable and I will be sharing my experience. I was told "THIS IS HIGHLANDS POLICY" too many times to count!!!

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Highlands Oncology Group - Fixing to find out what's going on

Fixing to find out what's going on

Highlands Oncology Group - Kool lights

Kool lights

Highlands Oncology Group - Patient room

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Patient room

Hello Wellness

Hello Wellness

3.6(5 reviews)
3.7 mi

This place used to be so good and Dr. Bracy has been my PCP since I was a kid. It unfortunately…read moreseems PCP practice isn't much of a priority here anymore as they do cosmetics now, which is fine, if I still got the same care. Was there 4/17 for chest pain and was told I would have a test ordered. Never heard back and ended up at the hospital for the same chest pains. Called to follow up about it, as the hospital recommended, and instead got told they were still waiting on a prior authorization. Still? She then asked about a bill on the account, which I inquired about as there was a new charge on there just for being seen when I already paid my copay at the appointment, and she said must be my deductible and hung up when I didn't have it. I've also worked in medical billing and that's not quite how it works unless they somehow didn't check my deductible, which is doubtful after that. And a prior authorization does not take that long. Called my insurance and they said there was a note stating they were told no prior authorization was required on 9/8. They waited that long to try?! And still lied? Desk lady is always sweet in person but had no problem being condescending on the phone. Unfortunately will have to find a new PCP. He is very knowledgeable and would only recommend as a last resort.

It's always a great experience and my health focus is a priority. I have had an easy transition…read morefrom my last doctor of 20 years to here.

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Hello Wellness

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Washington Regional HerHealth Clinic

Washington Regional HerHealth Clinic

2.1(18 reviews)
3.3 mi

After waiting 1.5 hours past my scheduled appointment time with Dr. Mason, I requested routine…read morebloodwork (thyroid, iron, etc.). I explained the long wait and asked whether I'd be sent back to the waiting room again, because I needed to return to work. I was assured it would be "5 minutes or less." Twenty minutes later, I still hadn't been called, so I left without the bloodwork I needed. Later that day, I received a voicemail stating that follow‑up testing was required due to abnormal cells on my pap. I had already completed the Washington Regional survey and answered honestly about my experience--including the excessive wait time and the fact that this wasn't an isolated incident. I selected "absolutely not" when asked if I would recommend this clinic, because based on repeated experiences, I wouldn't. I had no intention of returning until I learned my insurance only covers one pap annually, meaning I couldn't simply switch clinics without starting the entire process over. Over the next three weeks, I called HerHealth six times. I spoke with multiple receptionists and with Robin, the office manager. Every single time, I was given a different excuse or told that procedures "couldn't be scheduled without speaking to the doctor," and that Dr. Mason was on vacation. Robin even told me she couldn't schedule procedures at all and that I'd have to wait for the nurse to call me the following week. After three weeks of this, I physically went to the clinic. The front desk employee scheduled my procedure immediately. When I asked why this couldn't have been handled over the phone, she looked confused and said she had no idea why I was told otherwise. Today, Robin called to inform me that after speaking with Dr. Mason, she "isn't comfortable seeing me" because of "how I feel," and that my records would be ready for transfer. In other words: after three weeks of being misled, they finally admitted the real issue: my honest review. This entire situation could have been avoided if they had simply told the truth from the beginning. Instead, they wasted three weeks of my time, delayed necessary follow‑up care, and repeatedly gave me information that was either incorrect or intentionally misleading. They earned the review I left. For: * Making a patient wait 1.5 hours to be seen. * Requiring paperwork to be filled out twice, even though it was identical to the paperwork that took me NO LESS than 30 minutes to complete prior to my arrival as part of pre-registration. However, after sitting in the waiting room for roughly 25 minutes, I was called back up to the receptionist's desk and handed the same exact documents and asked to fill them out again by hand. * Sending me back to the waiting room for 20+ minutes for bloodwork that never happened, because I had to return to work. * Receptionists openly goofing off while patients waited and repeatedly asked for updates. * Three weeks of runaround from both the receptionists and even worse, the office manager, regarding a medically necessary procedure. Robin's behavior over the last three weeks was simply the final confirmation of how this clinic operates. In summary, this is your health--don't put it in this clinic's hands.

I would like to start this review by saying that if it were not for Dr. Birch and her nurse, I…read morewould NEVER go to Her Health. Most of the ladies in the front office are so rude. Just today, I called to confirm my appointment and I was met with, "Can I put you on hold". Before I could answer, I was put on hold and then hung up on....4 times. These ladies need some training in customer service or just a course in "how to be nice" would suffice. Bad Business!!! I can see from the other reviews that I am not alone in this statement!

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Washington Regional HerHealth Clinic - Full video https://youtu.be/bq3r1ptLZ0Q

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Full video https://youtu.be/bq3r1ptLZ0Q

The Breast Center, Springdale - diagnosticimaging - Updated October 2026

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