If I could give this place 0 stars I would. I sincerely regret signing this lease. Buckle up, kiddos.
1. When my roommates and I moved in in August, our couches were covered in urine. We were told they would be replaced by the end of the week. A month later, we were told the couches had to be ordered and the Bower didn't know when they would come in. A month later, we asked for proof that the couches had been ordered, and were told that there was no proof. In December, maintenance showed up without warning, left the door wide open (we have a dog in the unit, and this is noted on maintenance requests), and hauled our couches out without notice. So, from August-December, our rent was paid in full yet we had essentially no common room (nowhere to sit, obviously).
2. During the hurricane this fall, our apartment was flooded and our AC broke. We filed a request with maintenance, and it was marked as completed. We were present in the unit at the time of the request and "completion" and maintenance never showed. When we brought this to the Bower's attention, we were told that it would be four days before they could send anyone out because of the amount of storm damage. Interesting how someone "fixed" the damage earlier.
3. Our water heater also broke about two months ago. An emergency request was submitted and maintenance (shockingly) did come by, shut off our water, and then told us it was closing time so they'd be back tomorrow, leaving us with no water from 7 P.M. to 11 A.M., with all of us having early morning classes and myself with nowhere else to go.
4. Our common room door has been difficult to lock since we moved in. We submitted a request for repair, and were told simply that we would have to put some manpower behind locking it. The door worsened, and we submitted another request. Maintenance again marked the door "completed," though we were in the unit at the time of completion and maintenance never appeared. We were told that the door was 30 years old and bound to have some problems, so there would be no point in replacing it. For perspective, to lock the door we would have to grab the door with one hand, lean backward until we were almost horizontal (all the bodyweight that could be put on it, was), and then sometimes it would lock. Now, the door has worsened so much that we can't lock it at all. My roommate's key is bent in half. My roommate submitted an emergency maintenance request, but no one responded. I submitted another request, and was again told to just be forceful. I was informed that maintenance would be by tonight an hour ago, but the Bower is now closed - no maintenance in sight. The staff also told me that if this most recent request was not satisfactory, our only option would be to replace their 30 year old door for $550, which is significantly more than a month's rent. I cannot lock my common room door. My roommates and I are four small teenage girls. This is a serious safety issue and the Bower won't address it. If someone were to break in (or walk in, really) and we were injured or lost personal property, the Bower would be responsible.
5. We have been struggling with these issues since August, so I went to the office and told the Bower that maintenance has been continually filing completed requests and not showing up, when at least one person has been home all day. I was told that the person who does maintenance is the maintenance supervisor, so there was nothing they could do because all complaints went to him. Essentially, we'd just have to take his word for it even though there has been someone in the unit to verify he hasn't shown up.
6. Finally, I attempted to call Cardinal Group Management, who is listed on the Bower's website. I would attempt to contact the owner who has responded below, but I can't find his contact information anywhere. There is no number listed on Cardinal Group Management's website, just two locations. I called both of the locations and they were not Cardinal Group Management, but one was a Google Voice company and the other was a company that specializes in workplace team building. I did find an email address and contacted them, but I'm not holding out.
Do not live here. Your safety may be at risk (I didn't even mention the occasional roaches and grubs). read more