Excited to see all the new changes with new management. They are making a ton of changes and are…read morebeing proactive.

This apartment complex next to Eastern Washington University is a nightmare for young residents to…read morebe locked in a lease with. - online tour of room interiors aren't even comparable to the actual filthy, low quality, broken down apartments they lease to our young adults. - reviews of the grove are skewed due to false promises of gift cards as incentives to review positively. - air vents lack maintenance causing serious mold/ thick collection of filth distributing throughout living space. A visible film coats every wall and lungs as well! Dr. Visits are reoccurring more often while living here. - Bottom floor apartments utilize drip buckets and touch up paint on the ceiling from reoccurring leaks from apartments above. Ceiling has been soft to the touch after flooding and maintenance has taken over 24 hrs to assist. - - maintenance is a joke- bottom dollar effort and it shows. - inspection of furniture supplied is quarterly as they try blame prior damages to areas and appliances and furniture on tenants. Diana, the manager can't be trusted. She lies to suffice but never follows through. - so much more... check your air vent

I'm happy to say that the managers at Cheney Real Estate have been nothing but kind, courteous and…read morewilling to work me in my current financial situation. They have all been friendly while answering emails and phone calls, and I have no complaints about their customer service. They even got me into a unit on short notice, while doing all correspondence through email! Thanks to them, my boyfriend and I were able to settle into a nice, clean unit and were not homeless for the bitter winter months! I'm very grateful to them and how they've been working with my small budget and health concerns as well. Especially Connie, who has been an absolute delight to work with on my housing concerns, and shows genuine care and intelligent problem solving abilities while assisting me. I couldn't ask for better!

Communications is terrible. Phone calls are not returned in a prompt manner. We put a place on…read morehold, no communication for two weeks, I tried to contact them. Less than 24 hours, they called. Office was not open on move in day. We had no choice but to find another place. They refused to give back holding money.

You won't be able to get an ounce of sleep here, as each night, from 11pm - 6am, there are about 20…read moreor more trains that blast horns so loud, that I don't understand how ANYONE can get any rest. I've never been so disturbed in my life. Also, parking here has been horrible. People park all over the place; in front of garages, on curbs, in front of the dumpsters, etc. There aren't enough parking spots for each unit to even have ONE parking spot, let alone 2. Also, after returning from school today, my roommates and I found a letter that states they will tow any vehicle parked outside of the designated parking spaces! The letter also states, after months of dealing with this issue, that they have decided to lease the parking lot of a park next door, to try and give enough parking spaces for their tenants. I can just see people walking in the snow and rain, having to cross through mud. Mind you, you have to cross through a gate to even get to this park. Spokane, the city right next to Cheney, has one of the highest car theft rates in the country. This park is NOT a place I would want to park my car. If you park in the park next door, you likely won't be able to even see your vehicle. For $1100 - $1200 in rent per month, this is unacceptable. Their letter further states that you can only receive a parking pass if you are ON THE LEASE, and that if you do not have a parking pass, you will be towed. This means that you cannot have overnight guests, parents, friends, family, etc - if they have a vehicle. I'm not sure about anyone else, but there is no way my roommates and I will be staying here another year. When our contract ends we are out of here.

I toured Eagle Point recently and Kiyoshi was our tour guide. He was super helpful, easy to talk…read moreto, and gave us all the info we needed without making it feel rushed or salesy. He was professional the whole time and made the tour a really good experience overall!

Stayed here for 3 years for college and always had trouble getting things replaced even after…read moremultiple issues with the same problem. Office customer service is a hit or miss when it comes to how they treat you.

I have been a client of Terry's for about 6 years with an investment property we own in Spokane,…read moreWa. He has done a great job. He is highly recommended.

Specialty Management Agency (Terry and his staff) have always been very good to us. We have rented…read morefrom Terry for over 17 years (9 in a house and 8 in an apt) Rents are very competitive compared to others. Your not always going to get a place with all of the bells and whistles but for the most part the properties are clean and comfortable. Terry will bend over backwards to help in any way he can. The house we lived in for 9 years had it's roof collapse from heavy snow and Terry put my family up at the Cheney Holiday Inn at his expense, including giving us some money to provide dinner later. He then set us up in a nice apartment that was $20 a month less rent and almost as big as the house was. When we had troubles with the owner of the house Terry went to bat for us and got us back our last months rent and deposit (as the owner was going to raise the rent and wasn't willing to give back our money even though he was basically kicking us out). A couple of years back some water pipes burst flooding the kitchen and living room and Terry moved us up into another apt in the same building at no extra cost to us and after a month when everything was fixed up Terry's building super, Mike, helped us move everything back in to our apt. Speaking of Mike. He is a very good building/property super. He is very attentive to what needs to be done and is regular maintenance work on and around the building to keep it looking good. I can't say enough good things about Specialty Management Agency.

Stay away from here. I left because the place is not secure. Someone tried to break into my apt and…read morethey staff there would not listen, even after I called the police and made a police report. I had to move because they would not fix some bare wires in my apt (I supplied these pictures to their attorney) but they still denied they were negelant. I sent emails back and forth to their attorney's with proof of their lies and deciet. This was over a year ago, now today I get a call from Carlos Torez from Pride Recovery services who yelled, cussed and threatened me to ruin my credit. What, no contact for over a year and then they yell and tell me I owe them money. These folks are liar's and will do everything they can to ruin your credit. Keep your kids away from here and call me if you need more info 509-991-9145. Read more: http://www.apartmentratings.com/rate/WA-Cheney-Willow-Wood-Village-1196967.html#ixzz1CeYWedtO

I lived here for 9 months and I have nothing but good things to say about my experience at…read moreWillowWood. NAI Black took over the property a couple of months into my lease, so I was a little worried about that at the beginning. It was a total non-issue; the new managers on site Jeff and Nancy are awesome! They did a great job of keeping up the property and promptly responding to any issues that arose. I lived in a building with 1-bedrooms and it was a very quiet area. As a student, it was nice not having to worry about being kept up by people partying on the weekends which is a problem in college towns. All tenants get an assigned parking spot and management is good about enforcing parking rules. I only had an issue one time in my nine months of living there with someone parking in my spot. At one point I did not have a parking pass on my car and I received a note from management the following morning, which was nice to know that if someone else had been in my spot management was already on top of it. The apartments are older, but they are in just fine condition. They do a good job of ensuring everything is clean and in working order before move-in. After hearing horror stories of other landlords trying to keep as much of a tenants deposit as possible, I was worried I would not get my deposit back. After moving back I received all but $25 dollars of my deposit back for a mandatory cleaning fee. I was honestly shocked. The managers are honest people, unlike some places in town that are known to try to take advantage of naive students. The only reason I chose not to renew my lease was because I wanted an apartment with W/D in the unit. WillowWood is a great, reasonably priced place to live and I would highly recommend this place to anyone considering living there!

I do not recommend this complex for any mature family who values cleanliness and accountability…read more For college students on a budget who enjoy using other tenants money to fund their laziness and don't mind slipping in a whole lot of pet waste, this place is ideal. --Our paid parking space is constantly being used by lazy, disrespectful college brats Management knows who they are and refuses to address the situation --As stated above, pet waste is everywhere --The walls are ridiculously thin. Our immediate neighbors are quiet and speak in normal volumes and we can hear them clearly. ``The complex was built in 1978 and the wear/tear/stains are obvious ``The water has come out discolored and silted several times (we've only lived here a month) and smells like a swimming pool ``The parking lot is never cleared of ice and snow, and is so narrow that if residents (or lazy degenerates who know management will not take action on their use of others parking) don't park just about on top of the barriers nobody can get through. ``Management is dismissive, rude and doesn't pick up their office phone. Again, if you are a college student with limited funds, don't mind your fat, snot-nosed classmates mooching your parking and aren't around a whole lot, this is a good place to tide you over while you get your degree. If you are a mature, bill-paying family who expects to make use of the ammenities you pay for, find other lodgings.

My wife and child and I lived there for 13 months and the first year was okay. But, the 2nd year…read morewas horrible. Although the apt is supposed to do background checks. they do not always do them on guests of tenants who stay for a while. We found out our neighbor had a sexual predator living with them. he was guilty of luring an underage girl who was not mentally capable of making a decision. The property reeked of cat urine, as did the so called common area in the basement. The gym was far from a gym, they claimed to have excellent maintenance. They did not. one morning the maint person came in at 8 am while we were sleeping upstairs and started installing a requested air conditioner. I was injured on the property and am still suffering pain from slipping on ice and they told me to submit info and medical bills. I did it and they refused to pay a cent and now I am filing suit in small claims court. The swimming pool was open in summer and there were no chairs around the pool, the cement was filthy, the pool often had many people who were stoned and foul mouthed and some did not even live in the complex. Our refrigerator died and they told us that it would be days before they could replace it and we lost food. they would not pay for that. On one occasion fires were set in the parking lot, the place was often filled with people smoking in common areas right around children. Dogs would urinate on the grounds in areas kids played I have not even listed 1/10th of the problems that existed at the complex. Scary, unhealthy, not safe, not clean...

It was an okay place to live, a good first apartment complex if you are in a college town and…read moregetting out of the dorm life. The apartments are not that spacious, but everything worked good in there, and I wouldn't complain about any of the amenities... I think that management could have been better, Jo was really hard to get a hold of at times for rent, and there was a time we paid rent late, but that was because we were all out of town We tried to contact management to let them know that, and we had let her know early on, and she had said it would be fine and we still were charged a late fee... :/ Management could be more friendly and personable. Okay place to live, it is walking distance to Safeway and I would recommend it, but if there was someplace better you were interested in, I would go for that one instead.

The apartments are nice but that is basically all you are getting. The parking sucks - management…read morealways claims they will tow people who are not residents but all they will do is put a note on their car. So just be prepared to pay almost $800 a month and park on the street. Also, if you have something broken in your apartment it takes a few weeks to months to get it fixed, that is if it gets fixed at all. I ended up having to have my Dad fix stuff for me. Basically the management here sucks!!! Especially when you move out; they will screw you hard core!!! I would suggest living somewhere else that has better management.