I've been ordering books from Book Depository for 15 1/4 years and I've amassed a huge number of books from them. Unfortunately the company will be closing on April 26....orders can still be placed until then, but any pre-orders being released after that date will be cancelled. Book Depository was bought by Amazon in 2011, and its closure is strongly suspected to be due to the elimination of thousands of Amazon jobs. read more

I made a purchase and still have no book after a month waiting. I was delighted to read that the company had free delivery and would deliver half way round the world in 15 days, and there was an apparent process to 'track your order' so I felt secure in spending more money on a book than I have ever spent before, because this is a specific book that I needed for research, and I cannot do without it. I could have bought it for less from Amazon, and waited longer, or I could have bought it for over $300 NZ dollars locally, and had a prompt delivery, but 15 days sounded fine so I made the purchase. A month later, the woman who works at our local depot has told me that Book Depository never provide tracking and all their books are sent standard post. Here I was, wondering if I had chosen the wrong option... it wasn't until I went to track the order after 15 days, that I learned from the website that my book was "untrackable". This is beyond misleading. It is false advertising! The website clearly states that you can 'Track your order' but their only definition of that is that you can check to see if and when your book was "dispatched". and that's for all books. In the small print at the bottom of the website under "where's my stuff?" (guessing they get a lot of complaints) it says: "Will my order be tracked? We currently provide tracking for a few countries, you can find further information on tracking here. and clicking there shows us: Will my order have tracking? Currently we offer tracking for all orders shipped to: Argentina, Chile, Colombia, Egypt, Israel, Poland, Singapore, Spain, Sweden, The Netherlands, Turkey, United States, United Arab Emirates, Uruguay. So, my country is not on the list. But you know what that is NO excuse for having a misleading website that suggests your book will be tracked and delivered safely - this has nothing to do with th covid delays. The original time frame has already offered 12-17 days to this country with the covid delays taken into account. Frankly, I am horrified to see these bad reviews showing that others have had the same problem. I expect to either get my book or get a full refund, but I presume that won't come easily for me either reading the reviews above. I will simply never ever use book depository or recommend it to anyone ever again. Am not in sanfran by the way, am in NZ. don't know why Yelp has me in the states. read more

Copy of the email I sent (28 May 2022) to "reply," "help," and "help@support," which I fully expect you to reply in kind to, as well as with the correct book and/or a refund for my troubles. -- MFL --- To whom it may concern, SUBJECT: WRONG BOOK (wrong volume) I ostensibly received this order today. However, the delivery was of the wrong book. I was sent part 1 (Greek A'), which already have and do not need a second copy of. Had someone paid close attention to the description of the book I purchased, even if they did not read Greek as I do, they would have noticed the discrepancy. The book you sent is neither part 3 (which I believe is marked B' in this series, rather than '--but in any case not ') nor does it comprise 424 pages per the description on your website. Please see the attached photographs. I did notice that the book had a post-it note with an ISBN scrawled on it, suggesting that whoever looked it up used that way -- however, they had written down the WRONG ISBN (again see the attached photo). The correct ISBN, as you yourselves have recorded it, is 9789603827474. I cannot readily return the book to you either for the correct volume or a refund, since I am leaving for three weeks of fieldwork in Greece on Monday, it is a holiday weekend, and the nearest post office just closed. I am not very well mailing it to you from rural Greece at considerable time and expense. I suggest to you that you should send me the correct volume (checking carefully), if you have it, gratis, correcting your mistake, and I shall send you the book after return on June 22nd. I shall try telephoning you in London too, if at all possible, about the same matter. I await your reply. I have now cut half an hour out of my research travel preparation time to deal with your mistake. Yours sincerely, Michael L*** read more

Went through hell with their customer service to try and get a refund on a parcel that never arrived. A store with rotten customer service, I learned from this experience, should be avoided like the plague, regardless of prices. Stay away from this store. read more

I ordered my book from Book Depository after another bad experience with a different book store in London. BD had my book to me here in the US in less than 2 weeks! read more

They lie about delivery times, and don't even trace the orders once they are dispatched. Customer service does not help you, just regurgitates their made up delivery rules, that they just change on spot. If you order in EU you are not likely to get your order delivered within 25 working days. I made a horrible mistake to order multiple books for someone's birthday. Don't be me, don't order from Book Depository. Don't waste you time with them, just order from Amazon, or wherever. In fact, you are better off waiting till lockdown and corona is over and just travel to the UK and buy a book from a local bookstore. read more

Is there a 0 stat rating? Or should I say -2 stars considering the hassle and embarrassment to don't mention the crazy amount of time trying to make my point with the customer service Including the money I never saw back? As an investigator waiting 7 days just for the order get in and the book eventually be dispatched was a pain. After speaking with the customer service I was totally ignored and it was asked me to wait another 6 days, after asking for a refund already and explaining I don't have any intentions to still order from them, by the way I have been customer since 8 years ago...i was also informed that due to delays I must have to wait another 5 days on top of that! If I won't get the book they would proceed with refund. I sent another email explaining my situation as if I was literally explaining to a toddler which I never get answer back. The book arrived after a long time, still in the packaging cause as I mentioned as an investigator I can't just wait for it and had to buy it somewhere else which was on their knowledge already. I think the only thing I can do is really to pass it to a representative but... do people have time for this?? Here's the copy of my email so you can picture how wrong this has been (the one I'm still waiting for answer): Hello xxxxxx. I've the feeling there's something lost in translation or maybe my English is not good enough, I'm not sure what's going on but I'll try to be as detailed as possible now: 1. I ordered a book. People order books because they need them. Considering there's a lot of resources online, the only reason I see for people to order online is to have the experience of reading a real book (experience) and also to support the book stores; 2. The standard delivery for uk is 2-4 days. Which means that after you sent it it should arrive during that period. This means that if you sent it on the 7th at worst case scenario should be here on the 11th. But I still don't understand, on top of that, how I made a order on the 1st of October and it took you 7 (SEVEN) days to start the process. So before you could supposedly send the book for me I was already waiting for 7 days... I think you guys might be the only people finding this a standard procedure which makes me wonder who your target clients are - but anyway that's not my business since that would't affect me which is not the case; 3. I've been your customer for years and unfortunately I ordered the book with a different email account which was a extra pain but I understand you need it for tracking. What I cannot understand is , after saying how disappointing this situation is ( which is not merely a opinion, ok?) based on facts - your horrible service and asking for my refund, what you have to say is for me now to wait until the 22nd of October, see if the book arrives and then, we "will see" what we can do. I really don't know who the hell you are, what's your qualifications and principles of the company. I understand there are things you cannot control since you are just a employee and please don't take this personally. But honestly, at this point you're really taking the piss. So I kindly ask you again for my refund hoping to not having to come back to you again otherwise the person you will be speaking to is my representative. I want to make sure you understand that I not only want my money back, how much you messed up with my investigation process and the fact that after that I want you far - I mean far from anything to do with me or my investigation process cause you just cannot deliver. And the lack of empathy you're showing considering the circunstancies and the department you're representing is outrageous. I hope you got the message now and deeply appreciate you get this sorted soon so I can go with my life and delete your bookmark forever. Paul (they didn't like it and now i have a new £35 piece of furniture) Any suggestions? read more

I placed an order on the 3rd December for a book that was listed as being in stock, with a delivery time of 2-4 business days. It was supposedly dispatched on the 7th December. I emailed on the 15th December to say that the item had still not been received. I was condescendingly instructed to check my garden, my own postbox(!) and my neighbours. Oh, of course, silly me, I hadn't thought of that.... (!). Despite NUMEROUS emails, messages sent on their Facebook site plus an official complaint I still have no item that has been paid for! There is absolutely no way to contact this company directly via telephone to speak to a real person. If you want to purchase from a company that provides good customer service, don't bother using this one! They have NO customer service when it goes wrong and you just get the runaround, no refund, no item! read more

the order slip contained in the box matched what I ordered .however, the book did not. emailed customer care & was told that I must pay to ship the book back. they never offered to ship me the correct book. also refused to refund me the shipping piss poor customer service would not recommend read more

I would not trust this company with any future purchases. They are liars, no shipping time frame. Bad business a waste of time.

Horrible business! That flat lied to me about the ship date and told me another lie to conflict with the tracking number. Horrible company and any 4 stars you see are people they pay for good posts. If O could give them zero stars I would. read more

Disgraceful. I made a large order many weeks ago - still haven't received anything. The contact number they provided doesn't work, they're unresponsive if you msg them. And I don't know how to get my money back. Avoid! read more

Know this: if anything goes wrong with your order, no matter how obvious the mistake or common sense the solution, Book Depository will not help you or provide a solution. Their "customer service" staff, as is clear by almost all of the 1-star reviews, do absolutely nothing to help customers or provide service. A friend bought me a book online for Christmas from Book Depository. They sent me the German language edition, not the English language edition he'd ordered. He no longer has the order number and neither do I. What I sent, at the request of the "customer service" desk, was the ISBN number, the shipping address, the name and email address of the purchaser. Amazon and Barnes & Noble, with the information I sent, would have replaced the book sent in error. Not Book Depository. I would strongly recommend using reliable and responsible book sellers, which Book Depository is absolutely not. This has been, by far, the worst online retail experience I've ever had. read more

Worst bookstore ever seen, Did not receive my book its been a month. I regret choosing this site for my books. It's highly annoying when nobody responds you. read more

"The Book Depository is awful store . March 20th, morning , I ordered two books but while waiting for showing up order conformation site, something wrong happened ...... over 5 minutes I waited but finally my PC was frozen. Later I ordered again. I was afraid that I might order same books twice and asked customer support to make sure and cancel one order if there are double orders. Customer support just sent cancelation notification about order BDA-010-04761169689 and never mentioned another order BDA-809-93761266545 active. I checked my order history and knew there was BDA-010-04761169689 cancelled. Still now BDA-809-93761266545 has nat came up in my order history, Later I ordered same books at Amazon com (I live in California , USA). Next morning, on 21th, I got notification about order BDA-809-93761266545 and they said to me that ''Nineteenth fashion in detail' was dispatched (shipped ) and I could not cancel this ... I have to receive it and return it from SF USA to England. After they receive this , they will refund book fee on my credit card . Also they don't pay returning cost from SF, USA to England. Many times I asked why this happened, why my order history can not show up order BDA-809-93761266545, why I need to pay returning cost from USA to England even though I have no way to know order BDA-809-93761266545, Customer support just said that they can not assist this case any more. Also I read another review, same double order happened and he returned one book from Australia to England, it past 6 months, they continued to say ''they have not received it yet and they can not refund him". Finally he gave up collecting refund !! I am so afraid that same case will happen and I can not get refund about book at all. I am still thinking that book Depository must pay refund book and returning cost from USA to England. Customer support and this Book Depository was so awful !! read more

Worst book store ever. The store sells books online as well over Amazon the only thing is: they never arrive. And instead of a refund, the Customer gets insulted. Many comments on the web from unsatisfied costumes who never revived their books illustrate how questionable this store actually is. read more

Ordered a book 2 1/2 weeks ago and have received nothing, yet they have taken the money from my account TWICE! Can't get much worse than that. read more

I ordered 6 books from book depository. They're all 20th edition books that I'm adding to an already existing collection of mine. These books showed up in a horrible condition. They look like hand me downs. The corner pages of the books are bent from how they were placed in the shipping box. Obviously they were just shoved in. Also, the dust jackets are torn and knicked. The only good thing was that they arrived on time. Will not be using them again. read more

Have used Book Depository for many years - never had any problems. Always excellent prices and very speedy delivery. Recently placed a duplicate order. The return appears to be lost in the post. BD could not have been more helpful. Highly recommended. read more

I ordered two book from this sham of a website and twice they sent me the wrong book. They promised me a refund and refunded me for the book that was sent incorrectly, not the two I ordered! I have been emailing them daily but they have not yet fixed their mistake. Horrible company. read more

I have ordered many books from this company and never had any cause for complaint. I did e-mail them once when my book hadn't arrived but it came the next day. Their response to my e-mail was helpful. Packaging always appropriate and never had to pay postage which is a big saving as Amazon always charge. I always check prices with Waterstones before I buy and the savings are huge. Very happy to keep ordering. read more

if i could I would give them zero stars. I ordered books book from bookdepository.com and they never arrived. OK - mistakes happen. But than customer service ignored both my emails asking for a refund or an update as to where the books are. No response what so ever! Frustrating!! read more

I have always had excellent service from this book store, and I recommend them to my friends all over the world.Their prices are good, and they often have titles that are not on Amazon. Recently I accidentally double-ordered a book, pre-publication. I only realised this when Book Depository notified me that the two separate copies were now in stock and about to be delivered. I contacted them, and one order was instantly cancelled and refunded. The other order arrived promptly as promised. I am very satisfied with the Book Depository. read more

i purchased a rather large quantity of books on the 11th September 2014, they were shipped out on the 16th September to the WRONG address. i had typed in my correct new address, having 3 people with me at the time check since it was a new address and i wanted to be sure. on the 12 September i had to message them about a change of email address and requested the confirmation email be sent to me, i got no reply. A month goes by and no books so i contact them to hear that they have been shipped to an old address of mine nearly an entire state away. Ive been told to wait 5-10 weeks to even hear if the books do get returned and if they aren't bad luck. i find this extremely unfair and was conversing with a Veronica from the book depository site about this when she wouldnt listen to my emails and has now been ignoring them. I have contacted the post office in the area, the new renters of the home they sent the books too and have been told they never received any such books. i have been ripped off a large amount of money by them, after being a loyal customer for over 4 years and spending thousands with them yet they will not correct something they did wrong. i find them unprofessional when it comes to handling these situations and will be taking further action against them if they continue to ignore my emails read more

"Do not do business with this company!! I ordered from them and they emailed me back and said there was a problem with my credit card and the order was cancelled. They charged my credit card anyway and never sent the book I ordered and would not credit the money back to my credit card. I finally disputed it with the credit card company and got a refund. It took 6 weeks and 7 or 8 emails to clear this up." read more

They sent a completely different CD than I ordered, in the correct CD case. Completely useless!!!!!!! I would not touch this company with someone else's barge pole. read more

Ordered a book and had a conversation over email with them on the same day especially asking if the book could be dispatched as soon as possible as it was for a birthday gift. This was ignored as 5 days later the book had still not been dispatched and when I eventually found their phone number from a forum (01452 307 905) they had no reason for it not being dispatched until now. I had no communication from them that there was a delay with my order. Will definitely not order from this company again. read more

Received wrong editions due to wrong covers being listed on the product pages. They initially refused to take responsibility for the error and offered me to return the books at my own expense (from US to UK, which probably costs more than the price of the books.) After I objected in very strong terms, they gave me a refund with apologies. A week later I noticed that they haven't processed the refund, despite sending me a confirmation. It took another email to finally get it. I'm giving them a second star, since I did get my money back in the end, but this may be the most dysfunctional online bookstore I've dealt with. read more

Through Amazon I recently purchased several books from The Book Depository. Despite my opting for orders to be grouped together to reduce postage costs, I received 6 parcels in 2 days. The first day there were 4 parcels and the second day there were 2 all sent from The Book Depository all with additional shipping costs. The company inform me it is because they get the books from different suppliers and prefer not to hold them back. Fair enough, but why send 4 parcels on one day all coming to the same address and all sent by this company. This will make me rethink my decision to purchase from the in the future. read more

very bad customer service! unhelpful packages didn't arrive and they refuse to refund me! checked with post office they said nothing was sent with my name from bookdepository read more

I ordered books for my son to read during the school holidays, which he was really excited about. We are now into the middle of the second week and they have still not arrived!!! Just phoned the company to be told that 'it does state on the website it takes 3 days to dispatch'. Apparently they are sent via royal mail, well we are now into the 4th day (since the dispatch email was sent) and still no sign. Apparently it can take up to 5 days to deliver. In this day in age, where Amazon can get the book to you the next day, it's ridiculous. The lady on the other end of the phone was no interested one bit! They might be slightly cheaper for some books but I certainly wouldn't buy from them again. Waiting a week for books to arrive is not good service. Also they don't have their phone number on the website, I discovered this myself on a forum. Clearly they don't want people phoning. My advise, go somewhere else!!! read more