Calling on Saturday from out of town for a funeral flower for a Monday service, I called The Bloom Shop by googling florists in the county. Most were closed for the holidays, hello we still need floral arrangements. I even called the funeral home for a list of florists and was told to call back during business hours M-F 9-5. When I told the lady at the funeral home that people didn't always die during business hours she hung up on me. That led me to Google where I found The Bloom Shop. Kristin was absolutely wonderful with her customer service. While she didn't have the Norfolk pine I wanted in stock because Christmas had deleted her inventory, she described what fresh cut flowers she had and what she could make. She was going to her floral wholesaler after she closed and if they had the Norfolk pine, she would get one for me or if not make the fresh cut floral arrangement. She took my number and called me back saying she had success with getting the Norfolk pine. She took my billing info and confirmed what the card should read and that was THE best customer service with a florist I've ever experienced. She took so much stress off an otherwise difficult time in trying to secure funeral flowers for a beloved friend's mom. While we cannot attend the services, we wanted to express our sympathy. Kristin made that happen and went above and beyond with exceptional customer service. THANK YOU! Highly recommend this florist! read more