Nine motorized blinds (over $10,000) were installed with minor issues that were resolved. Later while under warranty, some blinds would not operate. Repair came and fixed all but two and said that they needed parts. Also he did not fullly know how the remote worked, unlike the original installer. Wrong parts came in and still not working. Wrong parts again. Several blind now not working and Blind Guy will not even return calls. Having blinds removed and going to another vendor. read more

After calling this business four times with no return call, I finally got through. We had a blind repaired last year and decided when another blind needed repair that we would consider replacing all or most of our household blinds. Sadly, I was met with an unprofessional response of "we, as a company have made an executive decision not to repair blinds unless you purchase them from us". Well, good luck on that business plan and that angle of terrible customer service. You lost a great sale! read more

Our contractor highly recommended Blind Guys to us and he didn't disappoint. Fantastic and professional service from start to finish. They scheduled an in home consult within days of my online request. The sales person that came to our home was knowledgeable about the products and helped us choose the perfect color to match our new remodel, was wonderful about keeping us within our budget and above all else was friendly and patient. Our new blinds arrived right when expected, even though we were cautioned about potential delays due to the pandemic and supply chain and transportation issues. The installer was friendly, professional, and prompt. He even hauled away one of our shades that wasn't resale worthy, which was an unexpected yet very helpful offer saving us the time and energy to dispose of it ourselves. I would without hesitation recommend Blind Guys and when we do phase 2 of our remodel we are excited to have them back to complete the window coverings for our remaining rooms! read more

"The Blind Guy" just finished installing blinds in our home and we love them! Our salesperson was Carla U. who came into our home and immediately put us at ease. She was so nice and personable but more importantly, she knew the product and made the all important measurements quickly and accurately. Carla also helped us with color and design details with a well stocked and easy to use sample case. She was very professional and again, knew what she was talking about. Barry installed them today (great job!) and the wait for custom ordered Honeycomb blinds was well worth it! Very pleased with The Blind Guy and would recommend to anyone. read more

I called on a Friday about the possibility of having them install light leak channels on the sides of our blackout shades in the bedrooms. The woman I talked to said that she would need to talk to her boss about them but she knew exactly what I was talking about. Come Monday, no return call. Tuesday still no call after waiting later in the day. I called back and was told that they can only be ordered with the blinds and since that didn't happen, they were unable to do it. This product can be purchased and cut to fit any blind but I could tell by my conversation that I feel that they just didn't want to do it and probably had no intention of returning my call. If this was the case, I wish they would have just said so. I worked with another store and they were eager to help and do the job. Every time I've called this business, I got a recording telling me their business hours but had to leave a message. I'm left with the feeling that this business is sketchy, especially after reading other reviews. read more

Very disappointed with the customer service we received. My husband called to find out when he could come pick up the blinds, receptionist said after lunch, he told her he would be there around 1:30. He went on his lunch hour, it takes 25 minutes to get there and when he arrived at 1:25 the office was locked and she had left!!! When he called her she said she was out running a quick errand! When he asked to have the blinds delivered since he had already attempted to pick them up, she said it would be 3-4 weeks! The following week he went to pick the blinds up. Called beforehand and told her to stay there. Once he arrived and handed her his credit card, she tells him they don't take credit cards. Cash or Check only. That would've been good to know ahead of time and she actually says that. Luckily he happened to have his checkbook. He gets the blinds and brings them home. They had been restrung as asked but the bottom pull cord is still the dirty old cord as before. Who replaces an entire set of cords in a blind and then leaves the dirty old pull cord bottom. Needless to say, we will NOT be using the Blind Guy again. read more

My initial meeting with Barry (March 11th) was positive. But TEN weeks later when I called to see what was happening with my order, there was no record of me or my order or the fact that I'd paid half down. Soon after, I got a call with a long story about Hunter Douglas not getting the order. But NOW he's put the order in again. Five weeks later, when I called to see what was happening with my order, I was told everything was done but they wouldn't send anything because they didn't have the right dimensions for 2 blinds and he was going to have to come back to re-measure. On the appointed day, I waited for half an hour for him (I'd told him it was not a good day but if he could be there at 2, I'd be there.). He didn't show. I left the old blinds with a note for him. He left a card on which he wrote "I'll make them work". After another SEVEN weeks of never hearing from him, I called again. When he called back, he said he'd be here onThurs. to hang what he'd gotten. So, 23 weeks for him to bring SOME of my blinds. As he left, he told me he'd call the next day to update me on when the rest of the blinds would arrive. I haven't heard from him since. That was eight weeks ago. Aside from the initial visit, Barry never contacted me until days after I'd spoken with his 'office help'. He was totally unavailable. I realize I should have cancelled my order back in May when it was apparent they had no idea who I was. But he had my money and I wasn't going to be able to rectify his lack of work in the week before all our company was coming. I gave him the benefit of the doubt. I definitely shouldn't have. The worst part is that years ago, when we needed blinds in our old house, I put in a call to The Blind Guy. About 2 weeks later (after getting an immediate response from a competitor who is no longer in the area) he called back. I knew better than to use him. I hope nobody else makes the same mistakes I have. I now need to find somebody to finish the job! read more