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    The Blind Guy

    5.0 (35 reviews)
    Open 9:00 am - 5:00 pm
    Updated a few days ago

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    4 months ago

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    1 year ago

    Very knowledgeable man unfortunately he won't be in business past this year he is retiring he saved me a ton of money on my Blind repair

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    5 years ago

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    7 years ago

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    6 years ago

    Dale gives the absolute best customer service, will go above and beyond to make sure you are happy. He deserves your business.

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    Ask the Community - The Blind Guy

    Review Highlights - The Blind Guy

    I called and set up an appointment with the ever positive Vicki and Dale came out and looked at it.

    Mentioned in 26 reviews

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    Lumos Hearth & Home

    Lumos Hearth & Home

    4.2
    (5 reviews)

    After cleaning my gas fireplace and removing some corroded D-cell batteries used for fireplace…read morebackup power, my fireplace refused to ignite... So, I contacted the manufacturer (and some of their dealers) for help getting my fireplace to restart. Messages were left with most of the dealers I called. But one of the dealers I called, (Lumos Hearth & Home) answered and said they had staff more familiar with my system who would return my call. A short while later Hugh with Lumos returned my call. About ten minutes into my conversation with Hugh, my fireplace was operational again. Who could ask for anything more? Thanks, Hugh! (So many other dealers could have wanted to make an appointment and come out to inspect the issue.)

    DO NOT MAKE THE MISTAKE OF GIVING LUMOS YOUR BUSINESS. YOU WILL COME TO REGRET IT. Their business…read moreis struggling and as a result, their follow through service, their commitment and sense of responsibility to their customers is awful. Do not buy anything from this company let alone your fireplaces. The process of ordering my two 50" Regency City Series Fireplaces with Hue (one of the original owners) started ages ago. After negotiating, Hugh (who was personally going to install my units) gave me a price with discounts because I was buying 2 very expensive units paid for upfront. Unfortunately, my project stalled so it took some time to deliver these units from the Regency warehouse but fast forward and I come to learn that Hue left his company and Wendy his partner/ex-wife was left holding the reigns. Once Hugh left, no one was left to install my units so Lumos and I had to scramble to find an installer. Finally I found someone to install the units that was recommended by NW Natural Gas and the same time, Lumos also found some third party installer but I didn't want to risk any more issues so I went with the people NW Natural recommended. I called Lumos and asked for a refund on the install which Wendy asked for time to do but when she finally did provide it, she cut out any discounts that Hue provided for me for buying these units from him. Wendy told me she's doing what she can to keep her business afloat but asked me to be understanding about the $1000+ discount that she kept and refused to refund because this was something her husband negotiated and he should never have taken full payment until the job was done. She also added the units I had pre-paid for in FULL cost more at delivery time as another reason for keeping my money but every excuse was senseless and unfair as again - I PREPAID for them. In addition to this, I have been asking for my Regency approved Crystals that go in my fireplace for several MONTHS. Lumos continually put me off, making excuses, even saying that they are in the mail but supposedly they had the wrong address so they went back to her store (even though texted my address to Scott her manager). Wendy finally called me to apologize and told me that they are shipping my crystals out again and provided a date of arrival. When these crystals arrived, them came in a beat up Amazon box from Amazon itself with stickers saying "made in China". Immediately my radar went off thinking that I'm sure Regency does not get their crystals from Amazon. So I set out to call several different fireplace stores to see if this is normal and NONE of them said it was. Everyone I spoke to somehow happened to know the troubles that Lumos is going through as a business (without me even mentioning their name) and everyone of them said that Regency has a brand of specific crystals that they test and would not suggest I use anything else. If something were to happen using non-approved crystals, it would probably null and void any warranties I have on my units. I even went so far as to talk to a Regency rep (who are VERY hard to get a hold of) and he too told me that my crystals should only be the Regency approved crystals shipped to dealers from them and I should not be using Amazon crystals in my unit. As a result of these calls, I again texted Wendy for the millionth time. I asked for a refund QR code so I can return her knock off crystals for her to get a credit but asked for her to send me the real crystals that are approved by Regency. To no surprise, she has since ghosted me. This journey with my fireplaces and Lumos has spanned a very long time now and even after all that has happened I was not going to post a negative review but after this crystal episode, I finally felt compelled to tell other customers about my horrible experience with them. For anyone thinking of buying anything from Lumos - DON'T !!! I REGRET ever using Lumos to buy my fireplaces and would NEVER EVER recommend anyone to them for anything. Shame on Regency for allowing a business like this to sell their products with no recourse for customers.

    The Blind Guy - blinds - Updated August 2026

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