RANT RANT RANT @bleudogspa in Walker
Called in around 8am asking if they had availability for today to bathe my eight month standard poodle, and the woman on the phone said yes, but only if I come in before 9. I headed over as soon as we hung up and when I got there I let her know that I was the one who she just spoke with on the phone. Immediately she looked at my VERY fluffy poodle and began to give me attitude, in a very harsh tone that took me back to be honest. She complained how it would take way too long and that I needed to shave him completely. She talked about him being matted, which made no sense because I brush him everyday (he loves to be pampered). I was hesitant to shave him because I loved his fluffy look and only wanted him bathed and a trim around his eyes, but I trusted her as a professional and got him shaved anyways. When I came back to pick up my Ralphie, I asked how he did and she immediately said "very bad" and continued on about how he was all over the place and badly trained. I asked her where a good place to go would be and she gave me attitude with that too. The service totaled $100 and I gave her a $20 tip for all her trouble. Now though, I realize I shouldn't have paid her a SINGLE PENNY. When I got home, I realized that my pup was bleeding everywhere and he seemed traumatized. The cut was so uneven and bad on his legs and in all honesty I don't care HOW hyper he might have been, he never should have suffered physically from it. I will NEVER go back to this place again, and I advise anyone else who cares about their dog to stay away as well. Customer service? Terrible. Grooming Service? Even worst. Save yourself the time, money, and heartache. My poor dog is in pain. Blood all over the comforter, the couch, the carport. He hasn't stopped licking since he got home, and this is 12 hours later.
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