Had a great experience call them to do warranty work. was dreading it called them spoke with a…read moregentleman that booked me for an appointment two days later the next day, the same gentleman called me and we scheduled a delivery and install on my chair Engles Furniture offers a great product and stands by it and will recommend them to everyone

I bought two Stressless chairs from Jennifer there and to say the effort was stressless is an…read moreunderstatement. She was great to work with and applied zero pressure. Highly recommend Engles and Jennifer for any furniture needs!

The Mrs & I were just passing by & saw a sign that they have RV mattress's in stock. We've been…read morewanting to replace ours for awhile, so we stopped in. Tina greeted us as we came in & we explained what we wanted. Unfortunately, ours is somewhat unique & although they had some that were close, none were exact. Kudos to Tina, she was very informative & really tried to help us out.

We were able to find a mattress that meets our sleeping needs here and the staff was very helpful,…read morethanks!

From the customer service to the actual delivery was fantastic. Barret helped me pick out the…read moreperfect bed for my budget. The delivery with Larry and I didn't catch the assistance name, but they were friendly, professional and informative regarding my mattress. 10/10 stars. I will be coming back for other furniture.

I love the professional manner in which Barrett assisted my daughter and I. Hopefully the furniture…read morewe purchased has the same quality and style as Barrett exhibited and presented to us during our visit.

Brandon Burson is Over and Above a fantastic Sales/Customer Service Representative for Tru…read moreFurniture. Brandon greeted Bonnie May, and myself with such kindness, no rush, no pushy, just concerned on what we were looking for in as, replacing living room sectional. We were there for 2 hours, and was thoroughly explained on the Brands, how they are manufactured, sturdiness...etc. Also, was helped by Hailey Smith, such a knowledgeable young lady as well. Clear contract written, exactly what was to take place, delivery..etc. The atmosphere there is very nice also, when you walk in to Tru Furniture, the energy just flows, not that static rush energy you feel when you go to other furniture stores...etc. 10+ Rating for services and the Tru Furniture Integrity, and caring for their New customers. All The Best, Sincere Thank you and Gratitude!!!

My wife and I have purchased several pieces of furniture. There is no high-pressure sales tactic…read moreemployed by the staff. Brandon is highly knowledgeable, exceedingly helpful, and a pleasure to work with.

Absolutely amazing. These guys were so very patient and knowledgeable. My grandma changed her mind…read moreabout 30 times and they totally rolled with every change and were extremely accommodating. I recommend this store to everyone!!!

My husband and I went into Mattress firm in Roseburg to look at mattresses and figure out what we…read morewanted for a bed. Torrie was the employee that night, and she was amazing! She definitely knew her stuff and helped us figure out the right mattress for us. She was very helpful and had alot of knowledge about all of the beds. We went in to just look, and ended up buying the most comfortable mattress with bedframe ever. We appreciate you Torrie! Great customer service, very friendly and easy to talk to, and great experience overall. We enjoyed that it didn't feel like we were just being pressured by a sales person trying to make sales. She actually cared and wanted us to get the right bed for us. We will definitely refer people we know to shop here in the future. We look forward to our new bed being delivered soon along with our new pillows and mattress cover!

Years ago my mother bought a mattress there and was told she could return it if she didn't like it…read more The mattress was too soft and they wouldn't take it back because she tried it in the store. The owners are the same now as then and they are likely to do the same again.

I was in desperate need of a new bed so I stopped by a couple different stores in town. This one…read morehad the best selection and most helpful sales person so I purchased a mattress and frame. Unfortunately after sleeping on it for a couple nights I realized it was way too hard for me. I went back to the store and they were happy to exchange the mattress for a softer one! Great customers service. I definitely plan to go back and check out their other furniture.

Ratings are falling! Have I shopped here? Yup... once! Will I go back? Nope!…read more It takes a whole lot to earn one star from me. But this one came rather easy. Here's the truth: I was the first to review this location, and I've had plenty of experience with them to voice an honest opinion. I purchased an Englander mattress several years ago, have been fairly happy with the bed, but wasn't thrilled with doing business at MBH. It was the first... and the last purchase. You see, I don't care how many years a person's family has owned a business. I don't care whether you're a bulldog or a pirate, or how many sporting events you attend. So, I didn't make mention of how "sports supportive" the owner of MBH is. He took it VERY personally. To date, I've never seen a business owner go to such extremes to try to change his "yelp" image. It's kinda funny when you think about it. The lack of customers should be an indication that I wasn't the only dissatisfied local or otherwise consumer! The reason I deleted my first review was after noticing that one of the biggest irritants had already been addressed. For more than 3 decades the place looked like little more than a junkyard and was a major eye-sore right on the main highway through town. While the outside seemingly has been picked up a bit, I thought perhaps my review was too harsh, even though I don't imagine it got cleaned up by choice. I'm guessing city ordinance. THEN... I started reading the reviews posted immediately after mine --- you know those kind that have ONE review and one GREAT thing to say about ONE business? Not fishy in the least! And, the last time I was inside the store... it looked so awful I actually offered to come in and do a little decorating. Once again, I was met with RUDE! It does not take a barn or warehouse feel to find value. Value is first in how you treat customers and visitors. That should be enough said. Beyond that, how they operate business does not seem to be contained to a less than appealing store. In this case... the bad attitude pretty much seems to follow the owner around town. Then I had the misfortune of watching local late night news and catching what could perhaps be the worst local ad I've ever seen. Bashing two of the other local furniture stores by name (who actually do showcase beautifully) he actually trash talks "memory foam - ie Tempurapedic" mattresses. Hmmmm... smart businessman? You decide. Here's a great reason most locals do not shop locally!

Bought a mattress for a Coast house from this place. We needed a medium priced mattress for a…read morerental property. This place has a warehouse feel and that spells great value!!! The owner showed us around, took his time with us and applied no pressure. We did visit another store in Coos Bay and one in North Bend. Bargain House keeps it real -- no nonsense, no pressure and really great mattresses. The mattress we chose was definitely the best value we could find in Coos Bay. It feels great and feels very durable. Thank you to the owner of Marshfield Bargain House for making us feel so welcome. We love this place.

What an amazing experience! I've been saving for quite a while for a high end mattress. Julia…read morewalked me through the process methodically and with expertise and great product knowledge. I even came in under budget! Don't waste your time or money anywhere else.

A follow up to my previous bad review. The mattress I…read morepurchased was not the issue, it was the box I purchased to go under it. It wasn't a solid top box so the mattress sagged when I sat or laid Down due to it not being a solid top box. I'm hoping to rectify this issue with Casey tody.

Huge shout out to Daisy for helping me find the right adjustable base to fit my needs and making it…read moreso much Fun!! She made sure I knew exactly what to expect and in the price range that fit my budget. Colby and Russell were kind and helpful and did a great job. Going to sleep great tonight.

My proverbial hat is off to Jenny and the other fine folks at The Mattress Company near Valley…read moreRiver Center in Eugene. I have rarely received better customer service than my recent interaction with them. A bit over three years ago, my partner bought a motorized adjustable frame and mattress. Three days ago, it stopped going up and down. Unfortunately we could not find ANY information, not the purchase date, not the method of payment, and most importantly, as it turned out, no operation manual either. We couldn't even remember the name of the store (although we did recall the location). So, after a false start, we were able to contact the store, who still had the record of our purchase, and was kind enough to email us a copy. I contacted the service company and filled out a lengthy online questionnaire and uploaded it. Turns out the warranty had expired earlier this year in January. So, we called the store again. The gentleman I spoke with suggested I change the batteries in the remote. I questioned this as the remote did light up and appeared to be functional, but he explained that sometimes that will happen but with weak batteries it won't transmit properly. Good to know. So, I changed the batteries. Then the fun truly began. Without the owners manual, what do I do to pair the remote with the bed? I know, I will search for the answer on line. Instead of an answer, I got TWO answers. By this time, the warranty company had received my info but denied our claim since it was out of warranty. The gentleman I spoke with told me how to pair the remote. I followed his directions and it continued to not work at all. So, I phoned the store again. Everyone I spoke with was pretty certain the remote was to blame and not the motor mechanism. So, we ordered another remote. Jenny went out of her way to make sure the remote was obtained from the warehouse the very same day, and so I went there to pick it up, but had the presence of mind to bring the old, presumably bad remote with me. When I arrived at the store, they were expecting me and Jenny had the new remote all ready to go. I asked if they would please show me how to pair the remote since I had been given two conflicting methods. Well, it turned out there was a THIRD method of pairing. By this time, you are probably ahead of me. Sure enough, after we tried pairing the new remote, I had to try the third method of pairing on my old remote. Sure enough, the third method worked, and I didn't have to buy the new remote after all. Jenny and the other two men were almost as happy as I was that I ended up not having to buy anything at all. BUT Jenny did say that, when I got home, if it still didn't work, they would make sure their tech would come out the same day, at a trip charge of just $30, to make sure everything was okay! Well, further assistance wasn't necessary. When I got home, I tried the same pairing method that worked at the store, and sure enough, it worked just fine, saving my partner and I LOTS of money. Jenny and her associates were more concerned with making sure I was taken care of instead of just trying to make a sale, which they easily could have done. I told them I was sorry they had to make a special trip to the warehous to get the new remote, now unnecessary, but they assured me it was no problem. It's been a really long time since I had such excellent customer service when no money exchanged hands. Needless to say, The Mattress Company has more than earned our repeat business, and my partner and I will certainly tell everyone we know that if they are in need of a new mattress or frame, that there was only one place in town that they needed to go. Thanks again, Jenny and your associates. We will never forget your kind assistance.