What a wonderful medical group! They are VERY accommodating (my husband and I have tricky…read moreschedules, and our pets have a LOT of special needs) and efficient, but that is not what makes them so special. The doctors, vet techs, vet assistants, groomers, and even the people in reception are warm and friendly and CARING, especially Holly, Mel B. (Our kitty Reggie is in LOVE with her!) and Drs. Walker and Mitzi. They all listened to our questions and concerns, and they treated us with kindness and patience. It is clear that they wanted us to understand every part of the appointment, and they made sure to get our informed consent about entry procedure or treatment. And the way they treat our kitties? Amazing. After every appointment, they called us "just to check in with how the patients are doing". You can really tell that they love animals. On a sad note, we recently lost out 16 year-old cat to cancer (he was being treated by an amazing oncologist at MedVet, by the way). When we had him put to sleep at Medvet (see my other review for THAT horror story), the folks at Bartels and Busack sent us condolences and a sympathy card even though they were not the ones who euthanized him. Their tech, Vince, was especially sympathetic and compassionate. Thank you for the comfort, B and B.

I went there for years and paid their ridiculous prices because their sign says they do 24-hour…read moreemergency care. They don't. When I did have an emergency during hours and I thought my dog was dying, they wanted to charge me a $200 fee to have it reviewed by their board to see if they could get her in. I never went back. You'll also wait 30 minutes to see a doctor every time you go there. Why don't they just adjust their appointment times? Don't know. You'd think they'd provide top tier service with the prices they charge.

I decided to edit my review. They have many vets there and some are better than others. I got the…read morehelp I needed from the last 2 I saw. They are also pricey.

I truly love Kentown Animal Hospital, but I may have to shop around for another Veterinarian. I…read morewas charged $85 for the office visit alone. I'm retired on a fixed income; I feel that is way overpriced. I will also make it a point to ask for a prescription instead of the meds. Prices are the only reason I gave only 4 stars.

We have brought our very needy English bulldog here many times and he loves it! He naturally has a…read morelot of ailments and always seems to be on some medicine when we take him and they're very good about making sure he gets everything he needs. I love that it's social so they let them outside often throughout the day to play, but the dogs still each have their own room (not kennels). It's perfect for our dog because he gets to play and then go into his own space with a glass door so he can still see out. They provide beds and bowls as well so really they're all taken care of. They have four drop off/pick up times throughout the day, as early as 7:30am or as late as 9:00pm so it's convenient for traveling. Their prices are more than reasonable and they also offer daycare and grooming! We really love this place and even go out of our way when traveling just to bring our doggo here - he's always treated like a prince.

NOT A GOOD EXPERIENCE WITH THE NEW OWNER. I failed to cancel…read moremy boarding appointment last year due to some medical issues. My husband was just diagnosed with cancer and I completely forgot. That was my fault, COMPLETELY MY FAULT. However, the response when I called was a rough, "Oh yeah YOU WERE THE NO CALL NOSHOW". I said yes and tried to apologize. She said should would have to check and get back with me. She never got back to me and actually blocked my number so I couldn't call back. Amazing. Very disappointing and unprofessional. All she had to do was say she did not want to do business with me any longer. I was use to the old owner and when I met a few of the new people a while back, they seemed very nice and I am sure they are. What a shame. Even if she did agree to watch my pets, I would not trust them. I also talked to a few of my friends that use her and they were like "WOW". Again, I get it but how foolish, silly, and very stupid in my opinion.

Dr Marcia is by far the finest veteran i have ever encountered. My family farmed , my dad had race…read morehorses. And I have have always had assorted household animals. I was in charge of a stable of horses for a time. So my experience with vets is above normal. The animal comes first with her. Period. And her love and devotion are unquestionable. Her abilities as a vet are top shelf. You will figure find no better.

We love Dr. Marcia and everyone there! They're all kind, personable and so sweet to our pups when…read morewe go in!

Tina treated our 6 mth puppy like she was her own. Very happy and will board with Ruff Life again.read more

I am very particular with who cares for my dog as he is my child, with that said If I could rate…read moreTina 100 stars I would. The love and care she provides for my Mylo when he is there is like no other. I can check the app at anytime to see what he is up to, she even offers FaceTime! Mylo walks in and is right at home! Thank you Tina for loving our boy

I take both my dogs, knowing that they are getting great care! My 14 yr old weim doesn't look…read morestressed at all when picking her up and she has severe separation anxiety.

WORST service ever. This place has gone down hill over the past few years. No grooming due to the…read moreowner spitting in the groomers face, they ran out of dog food, my dog was covered in urine from dirty kennels. Save you and your pet some serious frustration and anxiety. I had to give them a star rating it shod be NONE

very wonderful people. not only did they help me out (I could not walk my dog myself due to…read moresurgery) but they were very sensitive to my last minute request and always on time . Thanks Wesley and Dan. Iris S.

Affordable but not always kind and my cat lost his life due to them being all over the place. The…read morevet guy told me my cat was bleeding due to stress from the changes, gave him meds and it helped for awhile. Questioned the vet again and the nurse said that what the vet said dont make sense that it sounds like something different. Then in another acct my new kitten the vet told me i can get flea meds, i told the guy at the desk. He snapped at me saying it would kill my kitten.. he charged me full price and removed some if the flea meds out of the box cuz he didn't approve of me taking the flea meds home when he was that young but the VET said i could and the guy at the desk took them out box n gave me 1 pack n took the others out of that box n charged me .. he refused me service that the vet told me i could have. It was upsetting.

Pet Guards is amazing. Madison first went in 2009 and we won't go anywhere else. Every staff member…read moreis loving and caring. Madison might not be a fan ‍ but I surely am.