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    The Bear's Den

    5.0 (1 review)
    Open 8:00 am - 9:00 pm

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    4 years ago

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    Alpin Haus RV - No trim molding on slide valence.  And the tiny black dots in the white head liner board are the raw black staple heads.

    Alpin Haus RV

    2.4(43 reviews)
    83.1 km

    On a trip across upstate New York, our inverter in our 2018 RoadTrek CS shorted out. When we…read morecontacted KS2 (the manufacturer of the inverter) to arrange a pick up of a new unit they suggested Alpin Haus. Mind you it was late afternoon on Thursday. I called Alpin Haus and Randy Robb the assistant service manager (didn't know this until much later) was on the other end of the line. After explaining the situation I asked if there was any way we could get in and have it looked at. Incredibly he said sure, bring it in and if you're dry camping you can even stay in our lot. The inverter did in fact short out and we were without AC but had DC. Chris the expert electronic wizard diagnosed the issue and we were stuck for the weekend in upstate NY. We enjoyed our weekend (minus AC current) but with DC current we were able to keep the food cold, the fan running, interior coach lights working and we had a great trip to the Adirondacks. On Monday we returned to Alpin Haus and Chris was out, my greatest fear since we had developed a sincere trust with him and when Randy said that he had the other wizard on it, Big Frank stepped in. Seamless doesn't come close to how good this team of mechanics are at AH. The big man got us dialed in and we hit the road that evening with the van back to work. These people are the real deal. In the era of Big Box everything, it takes a dealer that cares and treats everyone like family to show that there is still the chance that the end is not in sight for a local dealer with great staff, great inventory and people and dog friendly to help a traveler find their way down the road. My sincere gratitude to Randy, Chris and Frank and the entire staff and team at Alpin Haus for helping us get through this difficult situation. Y'all are the best.

    Sorry to learn they no longer service an RV on a seasonal site that can't be moved…read more Was told when purchased new they would.

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    Alpin Haus RV
    Alpin Haus RV
    Alpin Haus RV - As described before

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    As described before

    Creative Touch Rentals

    Creative Touch Rentals

    3.7(3 reviews)
    127.9 km

    No working fridge, no working door, no working television, half empty & leaking propane tank, the…read morelist goes on and on. I don't even know where to begin. Our friends rented from this place a few weeks ago & had such a bad experience with the camper having so many issues but we gave them a chance anyways because we have owed campers and know that sometimes things happen. The reviews were good & the RV itself looked nice from the photos... we were very naïve. We got to the rental place & no one there even knew what camper we were there to pick up I had to show them my reservation on the RVeazy app. The gentlemen then brought us over to the camper and did not initiate any inspection which is required when renting on Rveazy so I went ahead and did it myself. There was a very significant amount of physical damage to in exterior and interior of the camper but all in all it looked decent enough and we wanted to get back on the road. By the time we got to where we were going, set up & started the generator & propane we noticed quickly that the fridge and freezer were not getting cool whatsoever. We gave it over 2 hours and then I contacted Wendy to let her know that it was not working and we also realized that the camper door did not latch shut either. She told me nothing she could do until the morning when her mechanic could call us back. We therefore went from 5pm to 11am with nowhere to store our perishable goods. When her mechanic called us the next day he requested photos and videos of what was not working that we provided immediately to him & to Wendy. We kept as much as we could on ice in the coolers we brought it in but that could only do so much in 80 degree weather. So now we were out $100 worth of good, could not get the camper door to shut or stayed closed and when we thought things could not get more frustrating my daughter went to go sit at the kitchen area only to have her leg stabbed by a nail sticking out of the wood behind the kitchenette. After we saw what happened we looked at the wood to see DOZENS on nails and staples poking out and we were furious at this point. My husband went to check the generator and propane tank to just to realize that we had already gone through almost the entire propane tank in less than 20 hours which is absurd. We took it off and immediately could smell that it was leaking so we contacted the company again and they gave us the run around how the tank they gave us wasn't full because they just added it to our reservation for free which was false because there is an added $25 for propane on our rental agreement. We had to not only drive 40 in away from our camp site now to get food for us and our daughter but also to have to purchase a new propane tank. All all in this was a nightmare and the only thing that made it worse was Wendy the owner gaslighting me the entire time and basically saying we don't know how to use a camper and we should have kept our food in the cooler inside out car so it didn't go bad. Keep in mind, I made her aware of our food spoiling on Friday around 8pm, only 4 hours into our rental and she waited until Sunday when I requested money back for the propane she charged us for that was leaking, the propane we had to go out and buy and for some of our food that went to waste due to her fridge & freezer not working and her response to me was atrocious. She DEMANDED I send her photos of our food in trash bags that we had to throw out, and to send proof to her of the injury to my daughters leg. She also said "well from the photos and videos you sent on Saturday of the fridge not working and blinking there was not much food in the fridge to begin with.".... YEAH BECAUSE IT ALL WENT BAD AND WAS IN THE GARBAGE! She is a diabolic and dishonest person to say the least & I am writing this obnoxiously long review to WARN ANYONE thinking of renting from this company or from Wendy on RVeazy in Walden NY to stay away and please save yourself a huge headache and a lot of money.

    What a great experience. This was my first time renting a camper. Wendy was amazing. Everything was…read moreset up for us when we arrived. The trailer was absolutely perfect for our needs. It was clean and everything we needed was there. Wendy was always available if I had a question. Whenever we are back in the area, I will always rent my campers from Wendy.

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    Creative Touch Rentals
    Creative Touch Rentals
    Creative Touch Rentals

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    Camper's Barn - Does this gap look even close to you!? The bodyshop at the Campers Barn thought it was fine and that we should be very happy wit

    Camper's Barn

    1.8(16 reviews)
    85.7 km

    We had a wonderful experience with Robert Rolleri. He spent a lot of time with us, showing us…read moredifferent campers and wanted us to learn some of the very basics about RVing, as this was our first experience looking at them. Thank you, Robert!!

    EDIT: I'm told that literally weeks after our RV was so shoddily repaired by the "Campers Barn",…read morethey sold out and became "Camping World". Sadly, nothing has changed except the name. The same people still work there. You'll even smell the same sulphur smell from the nasty bathrooms in the showroom. The above pictures are of our 2008 Winnebago View that I took to the Campers Barn for repairs after it was side swiped while parked. The pictures are of the COMPLETED $17,000 repair job the campers barn bodyshop did. The bodyshop manager Mike Kahle blamed the amazingly sub par quality workmanship on the Martin Senour paints and clears they used and on the humid weather. I was forced to take the RV 180 miles round trip back and have them make repairs to their original repairs. We had paid in full already so the urgency to please us was GONE. After 11 days of sitting in the yard they finally got our RV back in the shop. They promised a detail job because they had originally given the RV back to us in a fithly state. Unfortunately, Mike later told me the Campers Barn doesn't even have a detailer on staff! Yet, they advertise on their website that they offer professional detailing?! WTF guys? After spending $17,000 they didn't even have the decency to wash the outside or even a quick sweep on the inside. The service manager Chris Byron was aware of our problems. He didn't have the deceny to respond to my emails. Their workers use the bathrooms in the customers RVs too! No joke. Look at the photos I posted above of the human waste on our toilet. That was NOT there when I left the RV. That's how they gave our RV back to us... with employees crap on our toilet. PLEASE FOLKS, BE VERY CAREFUL WHO YOU LET WORK ON YOUR RV!

    Photos
    Camper's Barn - Paint overspray caused by improper masking prior to painting. I had to pay a detailer extra to remove this.

    Paint overspray caused by improper masking prior to painting. I had to pay a detailer extra to remove this.

    Camper's Barn - Paint overspray caused by improper masking by campers barn workprior to painting. I had to pay a detailer extra to remove this.

    Paint overspray caused by improper masking by campers barn workprior to painting. I had to pay a detailer extra to remove this.

    Camper's Barn - Workers use customers RV bathrooms. This is our toilet after Campers Barn returned our RV. Seriously!

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    Workers use customers RV bathrooms. This is our toilet after Campers Barn returned our RV. Seriously!

    The Bear's Den - rvrental - Updated May 2026

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