The only wetherspoons pub in mellsham, and it has gone totally downhill..
To start with, my shoes practically stuck to the floor as i walked in..
customers waiting 10 minutes to be served at the bar with dirty signs saying they weren't taking cash.. I wasn't paying cash, but I dont understand why they weren't taking it. It's cash..
The "clean" glasses are not clean. Some have lip marks over them and are clearly not washed properly.. when i asked for a clean glass, the look I got from the bar staff wasn't very pleasant.. I only wanted a clean glass without someone else's lips on it..
there was a fair amount of dirty glasses on the bar just sitting there being ignored, never mind the amount of fruit flies flying all over the place..
The staff clearly had a busy day because there were dirty tables filled with plates and glasses complete with menus literally stuck to the tables..
There was a huge pile of dirty plates on the floor just outside of the kitchen that a young lad was trying to scrape off, but wasn't really getting anywhere with it.. After seeing that and some of the food coming out of the kitchen, I decided I'd rather pass and not risk it..
The toilets were absolutely disgusting. You can smell them as you walk up the stairs before you even see them.. in the ladies, there was a faint smell, and the floor was very sticky..
one of the toilets I went into was a total mess with loads of loo roll all over the seat along with what I'm assuming was wee all over the floor.. the mirrors were dirty with marks all over them, the soap dispenser was practically empty, and the sink sides weren't clean..
Im sure these toilets won an award for being so clean, once upon a time..
The garden was a total mess.. dirty tables, most of which had half eaten plates of food on them, just left for the seagulls to come and eat.. one smashed a glass in the process of stealing some food that was still there when i left over an hour later..
You can see some of the tables are wobbly and made stable by using the spoons magazine or a menu..
I did speak to a young lad who was doing his best with all the mess and asked to borrow something to clean a chair and table with. He then insisted he came and did it for me..
after a little chat, he told me they were short staffed due to sickness or holidays..
I was there for just over 3 hours and saw 2 members of staff trying to work the floor and the bar between them.. at one point, another lady came in. When she served me, she told me she was only there to help out for a couple of hours, then she was off home regardless of the mess..
I've grown up and worked in hospitality since I was very young, and in my personal opinion, 3 basic things a pub needs to survive and stay open..
CLEAN glasses
CLEAN toilets
And more than 2 or 3 members of staff on at a time..
There was a time this pub was a lovely place to visit, the toilets included.. but not anymore. It's sad to see it.. read more