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    The Barkmont

    4.6 (68 reviews)
    Closed 9:00 am - 5:00 pm

    Services - The Barkmont

    Pet boarding

    The Barkmont Photos

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    Recommended Reviews - The Barkmont

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    Reviews With Photos

    Staff member on her phone the entire time.
    Ruby L.

    Unfortunately, Lana V. and Nina Z's reviews are absolutely correct. We can't speak for regular daycare for fully vaccinated dogs, but The Barkmont's puppy program is completely falsely advertised on their website. Do not be drawn in by the lower price tag, as what you pay for is what you get. DO NOT take your puppy here. Our 10 week old pup was taken out of his crate for only 8 minutes, 10 minutes, and 13 minutes, each time throughout the day, when we were told that they would be let out for at LEAST 20-30 minutes. He was also in his crate for 3 hours in the morning, when we were told it would be 1.5-2 hours max. We had to call them multiple times to ask what was going on, and they said "oops, they were going to let him out now." They also made several other excuses about the one other puppy that was there not being friendly with him, but we saw him in the afternoon playing just fine with them during the short durations that they were both out (have video evidence of this). There was one staff member in particular that was on her phone for pretty much the entire time she was in there (screenshot below, we also have video evidence of this for several minutes), and barely supervised. We also never saw the "training" that is advertised on their site, which included a long list of several desensitization/socialization line items. Our puppy came home at the exact same energy level he was when he went, which go figure, it's because he was only let out for less than 30 minutes total for the entire day. I really implore The Barkmont owners to do a much stricter audit of their staff and set strict timers for how long the puppies are out for this "program". If you cannot give puppies the socialization they need, then why offer it? We have since taken our business somewhere else that gives us way more peace of mind and lives up to their word.

    Nina Z.

    I hate writing this review because I want to support local businesses in the area, but the Barkmont is currently extremely understaffed and based on interactions with the staff doesn't seem like a great place for young puppies. TLDR: their puppy socialization program is a barren room where they take the pups out for 10 minutes a time and leave them unattended for up to several minutes, they don't take accountability for mistakes, and a man (the owner?) told me if he did something to hurt my puppy or make her sick, he'd apologize and "if she died there, he'd apologize even more". I'm not taking my 4 month old puppy back. I signed my pup up for the Barkmont's "Puppy Socialization" program which per their website is a program where puppies would be socialized and exposed to things like people with grocery bags, desensitization CDs, moving objects like skateboards and vacuums, handling, and a training program. Like it says in Lana V.'s review in actuality, the puppies get put out in a barren room with one bed, a water bowl, and sometimes a toy like a ball. The staff would take my puppy out of her kennel for 10-15 minutes at a time, and then she's kenneled again for an hour plus. For half of her visits, she didn't have another puppy to play with which is no fault of the facility. The staff would let her out and just pet her for 10 minutes, throw a ball around, talk on the phone without paying attention to her, or take selfies with her. I don't expect constant attention, but I do expect more when she's only out for such short periods. Supposedly she got one ten minute training session a day, which I caught on camera once in one of her earliest sessions. They didn't always provide a report card at the end of the day. Not an ideal situation and not what they advertise, but I figured there was no harm in dropping her off there once or twice a month when I absolutely had to have her out of the house for a few hours. Today I had a really upsetting experience and won't be bringing her back. When I dropped her off in the morning, I told the woman who took her to please keep an eye on her as she eats poop. She said that wouldn't be a problem. When I tuned in to the puppy room webcam in the morning, I saw a large adult dog there that had defecated in the room and was left alone. He spent 15-20 minutes tracking it around the room before someone came back in and spot-cleaned it. They didn't mop the whole room before letting my puppy back out. The next time I tuned in I noticed a woman let her out and immediately left the room and her unsupervised. Unsurprisingly, she went to the bathroom and managed to eat all of it. I called in, and got the woman from the morning on the phone. She ran back in and apologized for what happened and that she had to run to the front to answer the phone. I was ready to go pick her up right then, but she said that they'd do a better job of keeping an eye on her so it wouldn't happen again. I believed her and decided to pick her up at the end of the day instead. When I tuned back in late afternoon, I noticed that she had been left in the room alone, again. She went to the bathroom again (this time she had an upset stomach) and I was horrified to see her eating it, like last time. I called back in and spoke with a gentleman who gave me an excuse and said it was no big deal. We talked in person when I picked her up and he was just combative, telling me that I should use a product so she doesn't eat her poop, and that "no one is perfect" without taking any sort of accountability. It was excuse after excuse -- they're busy for Thanksgiving, eating poop doesn't hurt the puppies, that it doesn't happen all the time, and if I don't like it to take her somewhere else. He wrapped up the conversation by letting me know that eating poop isn't dangerous for puppies (that's true about their own poop, but they had adult dogs defecating in the same room that day). If it made her sick or hurt her, he'd apologize. Then he said -- "if she died here, I'd apologize even more". That cold-hearted statement left me completely dumbfounded, and I had nothing else to add to the conversation. My point was that if they aren't able to accommodate my pup and what seemed like a reasonable request, they should have let me know from the get-go and I wouldn't have left her, instead of making several reassurances that they would keep a closer eye on her. I understand that it's the pandemic and everyone is having a hard time hiring, but if you're not able to have enough staff on hand to provide the service as listed, just close the program for the time being. Maybe this place is fine for adult dogs (even though the times I tuned in to the adult dog rooms about half the time there was no human supervising), but they aren't able to provide puppies with constant supervision without leaving them alone in the room for minutes at a time and don't take accountability for not following through on assurances.

    Outside of The Barkmont
    Amber P.

    Our dog Bruce has been here for boarding but today Bruce and his brother went. I just want to first shout out the owner, Kirk, as he really took the time to understand Bowie's anxiety and lack of socialization. Today, even though things went rough the first meeting, they made sure to give him a slow introduction and meet dogs! Great communication from staff here. My dogs are currently knocked out as they are tired from their day. Happy dog, happy dog parents!

    Nova and I on the way to the Barkmont

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    9 years ago

    Great place! My dog came back happy and spunky after a four day stay.

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    9 years ago

    They were great! And fit me in at the last minute. She stayed over for the whole weekend and made some new friends! Thanks Amanda!

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    Page 2 of 2

    Ask the Community - The Barkmont

    Do the dogs sleep in kennels?

    Hi Virg, Thank you for your question. We have several different sleeping accommodations depending… Read more

    Are there cameras we can access online or on an app?

    Cameras are easy accessible through the customer portal.

    Do you have availability for a 14 year old dachshund any time between Nov 22 and Nov 30? Looking for boarding. Even some of that time?Thanks!?

    Hi Charlotte, Thank you for your inquiry. We are unfortunately booked until November 28 of this month. We apologize for this disappointing news and hope that you find… Read more

    View All 4 Questions

    Review Highlights - The Barkmont

    . Kirk, the owner, has talked with me several times when I needed clarification on protocol or had questions

    Mentioned in 17 reviews

    Read more highlights

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