This veterinary clinic came recommended by a fellow traveler, but my initial phone interaction was…read moredisappointing. The receptionist was curt and abruptly disconnected the call without warning. As a result, I have arranged care elsewhere. As a physician and small business owner, I understand how critical front-office interactions are to a practice's reputation. I hope this feedback is taken constructively and helps improve future client experiences.

April 16, 2026: The day we finally chose to put our much loved elderly Shih Tzu to sleep. We…read morearrived promptly for our appointment at 9am. Having always been made to wait around endlessly in the consulting room at prior appointments, which made our dog anxious, we opted to be outside. We were kept waiting for 20 minutes, a lifetime when faced with such a deeply emotional event. I sat in a chair and held my dog close to my chest as Dr Crosetto gave him his "sedative". Moments later, he became bewildered and panicked and tried to get off my lap. I held on so tight as he pulled his body rigid and howled out in pain and then went completely limp in my arms. Dr Crosetto came back out and had to give two shots instead of one before his heart finally stopped. I am traumatized as I lay awake nights reliving what appeared to be torture. How do I find peace, when I actually paid someone to treat him this way! I have had many pets put to sleep over the years and all of them passed peacefully in my arms. In an attempt to put this behind me, I sent Dr Crosetto/Upper Keys Veterinary Hospital an email asking for an explanation for my pets panic, pain and distress that day. My email of May 1st has been met with silence. I'm desperate to put this behind me and in the hope of some good coming out of this dreadful experience, I share this in memory of my precious pet who deserved so much better.

Still great small town service! I have missed coming here since my dog passed. A friend just got a…read morepuppy & I wanted to get a few gifts. This was the perfect place! The owner was happy to assist me in picking out a few 'age appropriate' chew toys for the puppy. One was even on sale! As these are gifts, he even removed the price tags for me. If you live in the Upper Keys, Keys Kritters makes it super easy to get everything for your pet!

I got my Guinea pig Stardust here and they were so supportive and helpful with the things she…read moreneeded (way better than petco) adopt your PETS HERE!

I trust this business a million times more than I trust Key Largo pet sitters. Key Largo pet…read moresitters employees threw parties in my house, stole stuff and broke major appliances. Thank goodness for this alternative!

I was staying on friends boat on Islamadora. I was scheduled to board 2 dogs at a vet. When I…read morestopped there I was informed each dog must have an exam and a fecal exam. $60/dog. I had all their vet papers from home but no, the deal was $120 to get in the door. Fortunately a woman working at Upper Keys vet pointed me to Grannys. I wasn't looking for a "pet resort". I need a clean place my dogs will be contained safely and allowed out to relieve themselves. This was Febuary 2020. Reasonable Prices. I felt my dogs were cared for in a safe environment. Also had them groomed while there. Will return.

We have been delighted by bith the quality of care and if the flexibility in working with our nutty…read moreschedule. Big fans for our Pom.

Unfortunately, I will never be bringing my dog back here. I live in Tavernier and have been…read morebringing my mini poodle here for about 3 years. she never actually does what I ask regarding his haircuts to begin with. But aside from that, she is extremely unprofessional. i have a 1-year old son and am sometimes alone with him as my husband gets his work schedules a little late and I don't know until a couple days before if I will be alone with the baby or not. It's been difficult for me to drive alone with him as of recently. That being said, I cancelled his past appointment an hour and a half prior because i decided I wouldn't be able to bring the dog and the baby alone all the way to islamorada as it would be too troublesome. He gets extremely cranky in the car seat and I have to practically fight him in order to get him in it. I explained to her my situation, apologized and rescheduled (she never once mentioned a cancellation fee). Upon, his next appt, my husband took him and was about 9 minutes late. The appt was at 1 and we didn't get a phone call or the dog back until 5:30pm. We called twice in between 1 and 5:30 and she didnt tell us that we had to pay her an extra FIFTY dollars for canceling his last appt. I have never seen any cancellation policy written anywhere but it was extremely unprofessional for her to wait to tell us we had to pay for the cancellation upon arriving to pick him. she has always been so kind and I have brought him here for so long. It's extremely unfortunate. I understand cancellation policies but I don't appreciate unprofessional approaches to situations nor do I appreciate the lack understanding or compassion regarding my situation with my toddler. Just lost a long time customer. Not to mention, almost every one of his nails was bleeding when we got him as if she took her frustration out on him.

Horrible job Couldn't even tell my dog had been to the…read moregroomers. I should have checked my dog better before I left. She didn't do anything . Looks like she she cut a little off the face and that's it. Save your 50 dollars for something you can do yourself at home. I hate being ripped off.

On a moment's notice, they were able to accommodate my dog's need for nail trimmies. The place is…read morespotless and the owner is very professional. My dog squirms (but doesnt bite) when you attempt to trim her nails. In under 5 minutes, all were finished. They also have nice self-wash "tubs" available if you want to bathe your dog yourself. Great new pet pampering spot in Key Largo!

We had a wonderful experience at Island Hammock. They were so knowledgeable and very kind to my…read morelittle Cocoa.

Visiting from New Hampshire and I called them because my dog had another UTI. Girl on the phone was…read moreawesome and handled everything. Got an appointment the same day. The assistant and the vet couldn't have been nicer. Checked everything out and put her on antibiotics again. And they're going to be checking on her during the week. Couldn't have asked for a better experience.

If I could give Lucia 100 stars, I absolutely would!…read more She is truly the most caring and compassionate individual I have ever met, and she genuinely loves my boys as if they were her own. Knowing they are with her gives me complete peace of mind. Lucia has come to my rescue more times than I can count when I've been stuck at work for long hours, and she has never hesitated to step in and take care of the boys. Her reliability, flexibility, and kindness are unmatched. On top of all that, she is extremely fairly priced, which is rare for the level of care and dedication she provides. If you live in the Key Largo area, I cannot recommend Lucia enough. Give her a call for your next dog walking experience -- your dogs will be in the absolute best hands.

Dr. Bailey, Stella and all of the staff couldn't be more professional and friendly. We visit the…read moreKeys several times a year from Broward and like any Parents, we would never leave our baby (Puggle) Bella with anyone we didn't trust 100%. Knowing our Bella is in the best hands helps us relax and enjoy our trip without any worries. Thanks and see you soon

My cat had gotten a really bad hematoma So i made a appointment and he did a surgery on my cat's…read moreear and did a great job! 3 weeks later they removed the stitches. When they went to remove the stitches there was a growth on my cat's ear, on seeing this the Dr. Baily kindly removed it for free!! My cat Oreo has been doing great! Thank you Key Largo Animal Clinic so much!!