An amazing stay over Easter, this hotel has matured to be a true sanctuary from the stunning…read moregardens to the delightful pools and through to the rooms. Perfect in every way staff so helpful and friendly the club lounge and meals amazing. If you are looking for some modern flashy party town hotel this isn't the one to stay in but if you enjoy nature and the best a natural environment can offer to rejuvenate mind body and soul in true five stars this is a must. We will be back.

My favourite hotel in Australia. Great on-site dining, friendly and helpful staff, large rooms, the…read moreonly actual beachfront hotel on the Gold Coast - so much to like here. My go-to family holiday destination.

Our stay at the JW Marriott Gold Coast was exceptional and exceeded expectations. As longtime…read moreMarriott members, this was one of our best experiences As soon as we arrived, the service was outstanding! Chanel at the front desk gave us such a warm and friendly welcome, and the butterfly pea drink was a fun, unique treat. The room was beautiful, clean, and comfortable, with an amazing view. Comfy beds, thick luxe towels, Nespresso machine, and the ice machine has crunch pebble ice!!! I love pebble ice! The pool area was the highlight. The tropical saltwater lagoon with small tropical blue fish was really cool, and the heated pool with a waterfall and waterslide was a huge hit with my husband. lol. The hospitality team made use feel so valued during our stay. The nightly turn down service w/ aromatherapy spray, chocolates, and a light cleaning is so nice to come back to at the end of our night. The complimentary WiFi for Marriott members is always a great perk. On our second day, when we logged on and we received a prompt asking about our stay so far, we asked a question and they certainly went above and beyond and delivered. Thanks so much to management/customer relations!! The entire hospitality team, including our kind housekeeper, Steven at the restaurant, the breakfast host/servers, and staff who delivered items up to our room, all provided such wonderful service. Everyone truly made it a memorable stay! **Ooh the breakfast buffet at the restaurant is delicious! From American breakfast such as pancakes, eggs, breakfast meats, made-to-order omelettes, cold meats and cheese,, Asian cuisines, pastries and a fresh juice bar station was outstanding! Don't pass it up! (Build your own omelette has crab meat options...mmmmm).

This hotel - despite the Cyclone - refused to work with a refund of any kind, including Bonvoy…read morepoints. Natalie provided less than adequate service and the overall experience was a 100K loss and rude service extended to us and our delegates. Even the Corporate office was NO help at all. Very disappointed and as we grow around the globe - the JW Marriott or any marriott will never be within consideration. A little good service would have gone a long way.

Where do I even begin? The positives: Off the street…read moreparking, good location, nice spa, foxtel, and looks nice from outside. The negatives: I stayed in room 38 with 4 other guests and we were only given 1 key for the 5 of us. We requested another but were told there was only one key per room which made it extremely difficult to go out separately. The walls looked as though they hadn't been cleaned in forever. Our shower door was broken, almost falling apart and kept getting stuck so we had to shower with it open. We were only given 1 towel each for our 3 night stay and were told if we wanted more we had to pay (and that you had to stay at least 8 days minimum to get a fresh set of towels!). There was no soap in the apartments (again you had to pay extra for this). Our downstairs toilet was leaking and continuously flushed every 5 minutes during our first night there. We told staff who came to fix it the next day, though I don't think they knew what they were doing as after the "fixed" it the toilet simply didn't flush at all. Stopped the annoying noise during the night but not working at all isn't really a fix. There were no doonas for our beds, only blankets which I don't think had been washed as we found hairs on them. Overall, it was an ok price but I would never come here again as it was the worst resort i have ever stayed in.