I hired The Artisan's Touch in April 2026. They provided services on April 16 and 23; on the first visit, they damaged my neighbor's lawn, which infuriated him. The two young men operating the string trimmers were completely inexperienced and--to make matters worse--got me into trouble with my neighbor: the edging in the front yard was terrible, and they left bare patches everywhere, especially along the strip between the sidewalk and the property line. The trimming and edging in the backyard were just as poor and incomplete. As for the mowing, they rushed through it so quickly that they left uncut areas. The second visit was even worse than the first. I had simply asked them to mow and edge the backyard, and I told Jacob (the owner) that I would pay the full service price. My neighbor was keeping a close eye on them, and I wanted to avoid any confrontation. They took less than four minutes to do the work in the backyard; upon inspection, I saw it was a disaster: they didn't touch the edges around the house, the fence, or the curved areas, and they mowed so fast that they left uncut patches. As my neighbor told me: buying fancy equipment--string trimmers, edgers, and blowers--doesn't make you a professional landscaper; doing a good job requires dedication and attention to detail, as well as hiring experienced employees or training them to perform satisfactory work. I paid for the full service thinking the owner, Jacob, wouldn't cash the check given the unprofessional nature of the work, but they cashed it anyway. I expressed my dissatisfaction with their work and the damage caused to my neighbor's lawn, but the owner didn't have the "decency or professionalism" to offer a discount or waive the fee for such poor service and executing the job. Their professional standards are lacking, and the business he runs leaves much to be desired. read more
