Horrible paper delivery!!!! Get one every three or four days when they feel like delivering. Have called and called. Nothing fixed! Would never subscribe again! read more

There's a reason for Az. Republic losing subscribers. They have "promotions". No notification of price change in advance, only "surprise" we have tripled your costs for the same paper. 25 years a subscriber. CANCELED, NEVER AGAIN. Wish I could give it a lower rating. Scam! read more

Sigh.. so I love Journalism.. more specifically print journalism.. I was editor in chief of high school paper... I only mention it because we were the first class to use a computer to produce the layout for the paper.. so yeah I like the paper.. I had a few very good years w the Az Republic.. I had even started paying for the subscription for a whole year... ( yes .. the whole year).. some were along the line.. the delivery took a ... well.. dump!! Got worse.. so I thought.. ya know .. I think I want the New York Times .. boom.. did it.. a whole year.. cool.. guess what..some how it's the same people delivering the Republic .. so it sucked.. big time.. having to deal with the delivery of the Times was a flash point for the delivery carriers.... When I would report not getting the paper .. it would be credited.. but the next delivery would have a nasty little note from my carrier telling me how the got in trouble and docked for the non delivery... I could not believe that $&@" ,.. ya think the carrier hated me ? Yep .. I reported many times .. and even documented it.. I just got what papers I got and let the subscription end.. then .. I kept getting calls to renew!! And I would explain what happened.. again... oh no so sorry.... that really happened? We'll report it.. nope .. never a call .. letter.. email.. cause no one gives a &@$"... I was so excited thinking I was actually gonna get the Times and different delivery people and everything .. after all I did actually call the Times.. I was so disappointed.... I won't even tell you how much a year for that was... oh well .. I learned.. I couldn't believe that was just how they were.. as an Arizona native.. it's embarrassing.. I felt bad at print media failing.. but not after that ... that's why I went through the effort and expense.. I believed in print media journalism.. and by the way.. what happened to Karena Bland.. they just cut her.. lame.. read more

I have been an Arizona Republic subscriber since I moved to Arizona 30 years ago. I appreciate having The Arizona Republic newspaper delivered every morning. Except when it isn't delivered. In the last eight days The Republic has failed to deliver the paper on four of those days. Delivery failures are nothing new. This has been going on for the last two years with intermittently failed deliveries nearly every month. I have security cameras on my front porch and driveway, so I am quite sure the newspaper hasn't been stolen. I usually check in front of the houses on both sides of my house, but the newspaper is never at one of these houses. I have reported it to customer service on most of the failed delivery incidents. The customer service reps are always apologetic and offer credit to my account. They say they will forward the incident to the department that oversees deliveries. So far, I have not been contacted by anyone from The Republic regarding any of my delivery issues. Apparently, the customer service reps are not allowed to transfer my call to anyone who may oversee deliveries or even anyone in management. (They blame the telephone system.) The Republic web site does not list the names and contact information of the Publisher, General Manager, circulation manager or anyone that might be able to help with my delivery issue. The Republic has isolated their customers from contacting anyone other than the nearly useless customer service department. Why are they hiding from their customers? Since I have a contract with The Arizona Republic to deliver the newspaper every morning. They are in breach of contract. Also, I have always fully paid my bills on time, so that is not an issue. Then they also recently raised my monthly rate without any notification or the reason why my rate has changed. Unfortunately, they are the only game in town with both national and local news. I don't want to cancel my subscription. I have had no issues with the content of the paper, other than a very meager sports page. No, I don't want to read the news on AZ Central on a computer monitor. I spend enough time in front of a screen. All I want is for The Arizona Republic to deliver the newspaper every day honoring my contract with them. read more

Went to buy Sunday edition. Leafed through it and found that the A&E section was missing. Checked another one in the stack; same thing. This has happened before. Once, the comics were missing. You can't depend on getting the entire newspaper here in Cottonwood. Used to subscribe but delivery was not reliable, so cancelled. read more

Only get the physical paper 4 times per week and paying more for less. Since printing went to Las Vegas, it's frequently late. I like to have a physical paper but thinking of cancelling. Most columnists have left and there are frequent repeats of previous articles. Not worth it. read more

I requested this newspaper stop getting delivered to my house and apartment roughly a dozen times in two years, including a cease and assist. If I get a delivery at my house, I will sue for harassment read more

It is an UNEQUIVOCAL RAG. The bias in this RAG is PALPABLE, unacceptable, unsettling, off putting, and unbecoming for the fifth largest city in the United States. If I could give it zero stars, I would. Shame on The Arizona Republic, USA Today, Gannett, New Media Investment Group, Gate House Media, and Greg Burton. How to run a formerly fine newspaper into the ground...they've perfected it. The news "writers" are no longer journalists but INFLUENCERS who don't know what proper, good journalist style is or just don't care about it. Facts are almost nonexistent...who, what, why, when, where, and how are no longer relevant. Pushing an ideologic agenda is the new journalistic norm. No one edits the articles anymore, bad form, punctuation, and grammar. A computer spell check is not enough...eyes on with a blue pencil! I'm not even going to get into the headlines! Are the new, young journalists from liberal/progressive schools...seems like? Entertainment and Sports writers do not qualify as opinion writers. Let them stick to what they know about their area of expertise...and not what they "think" or "feel." Censorship...no more letters to the editor except for on Sunday and four of the five letters are unabashedly pro-progressive. Customer Service...has gone by way of Sandusky and that's an insult to Sandusky. BLECH! Trying to converse with someone in the Philippines is like pulling hair from a Mexican hairless dog, a Xoloitzcuintli for you dog lovers! Totally useless. Their English is only a tad better than my Tagalog. The App...is non-intuitive and so muti-layered that it becomes an effort to achieve anything on it. If this RAG is interested in improving its app, see the WSJ app...intuitive, easy, functions. I could go on but why...add to my frustration level. Just be fair and even-handed. Is that too much to ask? Last thing...no really...my delivery people are the GREATEST!!! And deserve a lot of credit for getting up so early in the morning to deliver...wait for it...a RAG! read more

If anyone has tried to talk with a customer service rep about a billing problem you are no doubt still frustrated. We could not speak with anyone that speaks clear English. We could not resolve our issue of being charged twice. The reason? There was no one we could understand. Unbelievable that there is not a person in the States we could talk to. read more

I subscribed to get the daily newspaper delivered for my dad. After 3 months and several calls to customer service, we have yet to receive any newspapers. Each time I contacted customer service, I was told they were going to contact the regional manager and get it sorted out. One time, they said they were going to get a different delivery courier. Still.... No newspapers. So, I'm off to call them AGAIN and officially cancel my subscription and ask for a full refund for anything that's been charged to my CC. Very disappointing. read more

Delivery. Since we have been given a new delivery person, our paper delivery has been poor. Customer service is inadequate. I have checked for paper 4 times today from 5:45am to 7:33. No paper. Called Cust serv number and automated message said to call back during biz hrs and hung up without providing the biz hrs In past I called a person and left 2 messages and recd no call back. The joy of getting and reading the paper is gone. Ready to cancel. Very unhappy. By the way. Neighbor 2 doors away gets her paper sporadically but much earlier than ours. RH. Ordinarily I would state that the paper itself is good, but if it does not treat its subscribers with respect, I have no use for it. read more

My husband is a subscriber to the AZ Republic Newspaper for 40+ years. The paper offers a service called a "Temporary Hold" while you are out of town. We use the "Hold" while we are on vacation. BUT IT HAS NEVER WORKED. We come back to find ALL (or most) of the newspapers laying in our driveway. What a great way to advertise to burglars/squatters/kids etc. that we are not at home. They do credit our account, but a break-in would cost more than the $3 credit. Why offer a service that you are unable to perform? Is there no way to contact the delivery driver? What is your liability if the house is broken into??? Perhaps a high school student could write you a computer program to solve this issue for your subscribers. read more

As of today not only did I not receive a refund, but I'm now getting a bill for a paper I'm not subscribed to and don't receive.

We just received notice that our digital subscription for the AZ republic was being doubled from 11.98 to 21.60......this is without home delivery. Plus they billed 2 months in advance........we only got the paper for the living section and occasionally the business into. The regular news is terrible and slanted.......anyway, I see this paper being non existent within the next couple years.......be wary of large price increases and a product that is subpar at best read more

Decent local paper, good editorial board. Solid was in sports coverage. Decent value for level of reporting provided. read more

TERRIBLE customer service. Sure, they "credit" your account if you report a missed delivery, but...where's the money?? It doesn't come off your next payment, nor is it refunded to your credit card. Customer Service reps are often rude (just got disconnected via chat after a brisk "sorry-you're-out-of-luck" sign-off). And as others mentioned, the prices just keep going up -- two increases just in the past 6 months. I've tried phone/chat/email, and responses are usually polite and completely worthless. read more

Agree with John Subscribed to this paper did not receive a delivery, despite my credit card being charged and me calling When you call. Each time they promise they will fix the issues, but it never occurs read more

Subscribed to this paper and for 8 weeks did not receive a delivery, despite my credit card being charged and me calling 2-3 times per week. When you call, it is just someone in an Indian call center and you can barely hear them over the chatter of hundreds of other employees in the same building. Each time they promise they will fix the issues, but it never occurs. read more

My newpaper delivery has been pitiful. All the AZ Republic will do is credit my account. I'd be fired for so much incompetence.

I can't get through on Customer Service Phone Line ??? On hold for over an hour. I can't use chat because my issue need a personal touch. I ordered M-S and Digital online and used a Credit Card. But I really wanted WED-SUN and Digital only on the Promo. But I logon and it says I need to subscribe ?? Its asking for an account # I don't have an account number I only have an order number. I am trying real hard to buy their products but I get NO SUPPORT It's very Frustrating.............??? read more

What is so hard about getting paper delivered in the correct spot? Consistently thrown in rocks, making it difficult to get to. We have a 3 car driveway, and they can't for the life of them throw paper there?? Call after call to rectify but never changes. read more

25 plus year subscriber! I have canceled daily and all services. I will not support the biased one sided non reporting of this paper any longer. No facts just opinion. No real journalism taking place. I guess after Don Boles no one dares. Life is much more enjoyable without being poked in the eye every morning by this unfortunate imposter of what used to be. read more

How does the Republic commit out and out fraud with subscriptions? Monthly rate in black and white. Holding the letter in my hand. Then charge card bill comes in showing double that. They "say" they can do it because they throw "special" sections in from time to time. Did I ask for "special" sections? Did I authorize excess charges? How is "time to time" Every. Single. Month.? read more

Have had this LIBERAL, BIASED piece of crap that hates the US and freedom for four years, since we moved to AZ. It has gotten a lot worse and I can't take it anymore. I can't even look at it without throwing up. I did change to Wednesday and Sunday only for local news/shopping, etc but not sure how long I can even deal with that. This paper is a DISGRACE but then again, it IS USA today which is also extremely communistic. This is the reason newspapers are dying. Good riddance!! A lot of delivery issues as well. read more

Try cancelling a subscription. A nightmare!. They want all your information even credit card when they already have it and then force you to listen to long advertisements. Foreign accent and very pushy. Would not answer my question whether it was cancelled or not. 20 minutes on phone so hung up. read more

Great local reporting, honest and accurate. All the negative reviews are from the lack of customer service. What they don't realize is that you need to cancel online. read more

I have been trying to get my paper canceled since December. Numerous calls to circulation, to no avail.

After 30 +years of poor service I can truly tell you that this company not worth me spending our money on. We have asked that they pull us from their list of suckers 2 years ago yet we still receive so called offers in the mail. What must we do to stop this virus? They have nothing but trouble that we were paying to have in our lives read more

We have been receiving the paper and they have deceptive charges. The bills for Wednesday and Sunday was one price and they over charged different charges every month. Then they charge extra for inserts which are called premium, which was actually advertising. Last week it was Lego. I didn't ask for it and I know Lego paid for it as well. This a terrible and I wonder how many other people are being over charged? I was willing to get paper since I believe in news. Glad to get Wall Street Journal read more

Flat out money grab! I am a native Arizonan and seriously hate your paper right now. I am a poor AZ 4th grade school teacher and just want to read about my friend Andrea's new job at Whittier Elementary which you recently profiled. Oh, but no, because I am not a "premium subscriber" I cannot. I am not interested in giving another blank check to a newspaper to take money from my account so I can read the news. I am BOMBARDED by your constant advertising yet this is not enough, you want my money ( not a lot but access to deduct money from my account) in order to read the news. BBC doesn't charge me, CNN doesn't charge me and lets me read the news, Guess what? If i had to pay, I wouldn't access those sites ever again. They get their money from advertising. You don't print, or deliver anything. Why do I have to pay for access? Change your policy or lose your readers. Wonder how that will go down with advertisers? read more

Getting the newspaper just isn't the way it used to be. Not as many ads or coupons. You think that you are getting a great price until a few months after you start with that great price. You notice a much larger price on you bank statement. When you call to cancel and complain. You except another great deal with the promise of a credit. None of what they say is even true. NO CREDIT no great price NO more ads or coupons. Then they take that unexpected large amount out again. All they say is sorry it will be 3-5 days before you get that credit. Except then someone else says 7-10 days. SERIOUSLY read more

Do not subscribe. It is nearly impossible to cancel. You have to call to cancel. The menu will hang up on you if you choose to cancel. If you ask for an operator, it will hang up on you. Read the free articles. The journalism does not improve with a subscription. If they were decent journalists, they would not need to resort to machinations to keep you subscribed. read more

Don't get suckered in to subscribe. You will be sorry. So I guess is started with a Groupon offer for Wednesday and Sunday for a set price for a year. OK. As it turns out, this is a lie, because there are many added charges for the paper around the holidays which add $41, which is almost more than I paid for the year. Next, after the Groupon ends they continue the newspaper, at full price, even when you never agreed to extend it. Then they cancelled it due to "nonpayment" having never even sent a bill. I finally did get a bill, after it was cancelled for $124. What a joke and a fraud. If all that wasn't bad enough, the delivery was intermittent at best. Its hard to even know it was cancelled when they don't deliver it everyday to start, and remember, I only got it two days a week. Below is where the paper should be delivered, but often isn't. read more

The Arizona Republic - Where my paper should be, but often isn't delivered. - Print Media Near Me - Phoenix, Arizona

Nice paper, but delivery issues are wasting my time. Received a total of two papers in two weeks, after having no delivery issues in six months. Customer service "escalated" the issue to supervisors but there is no credible reason given for non delivery. A relative who just moved to town wanted to subscribe but now is scared off. Two subscribers lost. read more

DO NOT SUBSCRIBE TO THIS NEWSPAPER. I have been a subscriber for 16 plus years, received their paper every day for all those years.I am now moving into a senior living facility ( an apartment) and they are giving me a hard time about cancelling my subscription. The facility I am moving into is secure and their delivery person cannot roam the hallways delivering the paper. They do not get this and every time I call I get bounced around. I tried emailing my cancellation and they write back that I have to speak with customer service. A big runaround and not even close to treating there customer with respect. read more

We've had delivery for over 20 years and have Sunday and Wednesday deliver and have to call every time because we never get the paper due to a "delivery" issue. We rely on the Wednesday paper for the grocery ads. read more

Likely the worst local newspaper I've ever read. Unprofessional and lazy research. Op-eds masquerading as news. Biased reporting that is meant more to persuade readers to the author's point of view rather than inform. Don't waste your time or money. read more

This paper has really disappointed over the last few years. Some people do still enjoy actually reading the actual paper and not on a screen. (Imagine that) Now, our subscription doesn't get delivered today, nor on most Saturdays. Is it because it's the 4th of July? That doesn't account for why the Saturday paper has started not showing up. What are we paying for? Why are your subscribers down? Don't take the easy way out with- "no one wants to actually read a PAPER" read more

I cancelled this subscription last year and they keep charging my credit card and not only that they keep raising the amount. So every month I have to dispute these charges. Do not subscribe to this unethical business! read more

On Sunday, July 23rd we did not receive the Sunday paper. I called the customer service number around 10:30 AM and of course reached an automated service. I went through the very tedious routine indicating that I did not receive the paper and was advised that this paper would be delivered in a few hours. We did not receive this paper and thus needed to buy our own, which cost was $4.88 including tax (I attached a receipt to the e-mail to the Arizona Republic). I did not even include the estimated total price of gas to obtain this paper. The additional concern here is that the Sunday paper had a puzzle/game section for subscribers which I of course I did not receive. On Tuesday, 7/25/23 I did The Republic's chat on line which was wholly unhelpful. I was given a numbers for customer complaints which is, to say the least, extremely annoying and total unhelpful, since this was the automated service again and the questions to answer were totally unsuitable for what my concerns were at this point and still are. If the answers are not given per the programmed answering service it disconnects the call. In my e-mail to the paper I requested the following: 1. To be reimbursed for the $4.88 that was spent buying a newspaper (copy of receipt was attached to the e-mail). 2. To get a credit for last Sunday's paper since this was not delivered. 3. That the puzzle/games section from last Sundays paper (7/23/23) would be delivered/send to me without delay. 4. That one of your customer service people call me with an apology for the effort and frustration I went through trying to get the paper, trying to reach a customer service representative, and developing the e-mail. 5. That the paper set up a system for customers to reach a real life person who can help with complaints which cannot be made and processed through the so very defective and irritating answering system. I have been a subscriber this paper since January 2013 and certainly do not accept or excuse their very poor customer service system. If I would have a choice of another paper I would certainly start subscribing to that paper and not to the Republic anymore. I am not certain that this paper realizes that when they have no subscribers that they do not have a paper. I would think this to be an impetus for them to highly improve their customer service which currently is sorely lacking. I followed up with another e-mail to the newspaper on 07/17/23 and they still have not had the decency to acknowledge my complaint. The silence from their side is deafening!!!!!! read more