This is definitely NOT a Hilton property! This had to be the worst experience I've had in a very…read morelong time!
Arriving after 10 hour journey to find out they have overbooked the hotel. They struggled to find rooms either here or at another property (after the disaster of a room, I'd have rather go to another hotel). I received my key after 30 mins, only to go to the room and find it occupied.... Um, thankfully they had the safety lock on or I'd have been entering someone else's space.... Can we say UNSAFE??
Another trek downstairs to be put into another room, one that smelled like it had not seen the light of day in a very long time. It was not clean, it was just awful. As this was the "very last room " I was offered another cookie.... WTF.... I don't want a cookie, I want the room that was booked and confirmed. I advised them they could rebook me in another hotel and could drive me there and pick me up in the morning so that I could join the group that all booked together, guess I'm stuck in a musty, carpet not clean, disaster to the Hilton name room.
The voice on the outside that states there is video surveillance, yep, had the pleasure of listening to that every minute... that has to go!!
The bathroom was far from clean and then to top it off... NO hot water! And that could be said for the entire hotel. I thought it was just my crappy accommodations, nope, my entire party on different floors all had the same experience. Um, it's freaking cold and I just wanted a hot shower!
18£ breakfast for absolutely nothing and the coffee was just acidicly gross.... Not a fan!
Please get it together Hilton, as the taste in my mouth is very sour and I have been a member for a very long time!
Zero recommend!