When I first signed I was told that internet was fast and included, my roommate left a review on Facebook after complaining in the office about the slowness and lack of being able to even connect, and they told him it was only meant for hw purposes, not highspeed... it says highspeed online, they tell you that when you come to sign. You're gonna have to get an internet plan. An employee commented on my roommates review saying simple to buy internet like everyone else and to stop complaining, and then ended up taunting him for complaining in the first place because it's "so easy to sign up for internet" and "it says no where in your lease that the internet was fast" well. We were told in person, we were told online.
Last year our fridge broke down and our food went bad, they "fixed" it three times and then we said we wanted a replacement because we were tired of throwing away food. A girl in the office said "you're not just gonna get a new fridge" well no one paid to replace our groceries either...
but hey maybe having things they told us we would have upon signing a lease are just all amenities and we should stop complaining. Save yourself the time... they need to look at the staff again. I signed here because of how friendly and accommodating they were at the beginning. That's gone down hill. Hopefully, moving forward, they correct that.
A lot of their 5 star reviews on Facebook are actually from employees that work in the office :) read more