I have been living at Providence Pointe for almost two years and it has been a great experience…read more The apartment is very nice and roomy. There are also some great amenities such as the pool, fitness center and dog park. The staff is great and responsive especially with maintenance issues. They have also done a great job having activities and really creating a good environment and community. One of my favorite apartments I have lived in.

Spacious apartments with great amenities compared to others in the area. Maintenance staff is very…read morefriendly and knowledgeable

I currently live here and can't WAIT to move out. Getting the apartment was a mess…read more The pet fee is outrageous. $500 for a cat plus monthly pet rent of $25. Plus I had to pay for one months rent for the deposit. $500 For one cat. This is absurdly high. I was also required to purchase renters insurance but they didn't tell me that until the day before I filled out the application for the apartment. Also, no one told me I had to make out checks to Lenox Properties, which is a part of Metro Properties. When I turned in my application, I made the check out to metro properties and was told that they would not be able to hold the apartment until a correct check was written. Other cons. The apartment is SO COLD in the winter. I have a space heater which I'm not supposed to have but the one time I called to ask about the heat I was basically told to suck it up, so I did by acquiring a space heater. The hot water is also awful. The shower goes from a good temperature to FREEZING COLD in a matter of seconds. The pressure varies too. I am assuming this depends on how many people are using the water/ hot water in the apartment at the same time. Sometimes I have to run the water at the kitchen sink for 5 straight minutes waiting for hot water. If I did have to pay for water I would be furious because of how long I have to wait because the water pressure and heat can't keep up with the demands of the building. The apartment was DIRTY when I moved in. I asked for some rent to be taken off due to me cleaning and they told me no. I have never rented from people who were so inept at keeping their renters happy.

the worst. will not fix anythin. have a moldy leaking ceiling for over two years. they are in no…read morehurry to fix it. it's caused so much damage to the building but they are not skilled enough to find it. do not let them ruin your building!!!

I've lived in the Windsor Square Apartments in Windsor Heights for eight years. Several times I…read morethought about moving but always decided against it because the location was amazing (right off the freeway), rent was well-priced, the amenities are great and the staff is amazing! I always felt safe and cared about by Kimber (manager) and the rest of the people taking care of the complex and my apartment. It's going to be hard to move out next week as I've had so many wonderful memories in this apartment, but moving in with my partner is the only reason I'm leaving. I highly recommend this apartment -- and have had several friends move here over the years -- and know you'll love it as much as I have!

If the rent for 400sq.ft. being over $1k isn't enough, you'll really like their mandatory add-ons…read morefor $200 more. Landscaping and maintenance of the buildings and common areas is less than adequate. This place has been going downhill for quite awhile.

SaddleBrook located in the heart of Urbandale is a great community to live at. So many floor plans…read moreto choose from, perfect for everyone! Maintenance is responsive, office staff is great, and it's such a well kept place to be!

This place was terrible for my mental health. I kid you not I was losing my mind literally from how…read moremany times people would repeat awwww to my puppy. The incompetence was unreal. I couldn't take the stairwell either due knee injuries. After this kind of experience I will never live in an apartment again. I moved out before my lease was up. They did make a pretty penny off me that definitely wasn't worth the experience. Wouldn't recommend this place. Management is more worried about themselves.

This is a beautiful property! I would recommend it to all of my friends - their community is the…read morebest part of living here.

Things have improved since this post! No matter which route I take, yelp refuses to take down this…read moreold review citing an "error" so I'm forced to update rather than remove. Frustrating feature for sure.

The lack of privacy has gotten worse. In the past few months, I have had people work on my second…read morefloor deck. I was given absolutely no notice of this. And today, I, being scantily clad in what I thought was the privacy of my own apartment, moved one of my window blinds, only to see a man at eye level through the window! Of course, again no notice was given. I can't wait to move out.

For family of 4, $1700/ mo for 1300 sq ft w underground parking, elevator, and St. Francis of…read moreAssisi Church/School across street may be good. MUCH better deals for flat mates area, esp w only 1 mailbox key! Four lights in bathrooms with ONE switch!Heat lamp is close to door, not tub, and with no HVAC vent-VERY cold in winter! Only outlet by sink, so even space heater didn't help. You WILL miss a laundry room. Not very considerate neighbors. DON'T rent on 3rd floor; halls ALWAYS smell terribly! St. F. PA VERY noisy-even w windows closed, blinds down, and thermal drapes! (Not to mention train.) Much storage space (esp if you are over 6 ft. and can reach microwave and upper cabinets.) If wind is over 10 mph, your windows will shake, rattle, & roll! Good maintenance but sad that 5 yr old building's faucets and towel bars pop off easily, ceiling lights are falling, and even with newer appliances, utility bills were twice as high! Being lied to that there were no highest floor apartments available was bad but I have 'disabled' plates. (Have trouble walking, with severe asthma and stated so at initial tour.) Was given parking space FURTHEST from elevator! (Luckily, someone else had taken it.) Then given one in between, despite several disabled' ones empty AND 5 cars with out plates/ tags in those spots on east side alone. (Now there are 7!!!) Friendly leasing agent who tries but mgr is clueless! Not only did it take over a month to get initial questions, etc., settled, someone stole 1 (of 2) shopping carts 1st month we were there. 2 months later, they bought 2 more. 4 months after that, she thought there were still 4! (And never one when needed). We did get 24 hour package access after several months though. They try to 'add value' with Saturday morning snacks and occasional 'resident appreciation' type socials but why not give winter parking deals, a warmer than 60 degree pool in June, and a car wash-n-vac (more people have cars that need washing than dogs, btw). Having a 'Welcome Packet' with clear appliance, Internet, and recycling instructions would have been VERY helpful and SERVICE-oriented. A 25%, second year rent increase with NO negotiation WAS NOT!!! erin50266@gmail.

This is the third one-star review for this complex. Please understand they are warranted…read more.. I put in an online application for this complex due to its location. When I went on a tour, the people who did the tour were nice. The property and apartments aren't nice and the other apartments in the area are much nicer for less money. This apartment changed the move-in special after I put in my application and said they couldn't offer me the special due to "fair housing laws" (I think she meant fair housing act) even though I had NOT signed a lease. Look for other apartments in the area... There are good options.

My girlfriend and I lived in a unit for over 3 and a half years. I want to be clear from the start:…read morewe were told when we moved in, that we wouldn't be charged for any holes from nails for hanging pictures, etc. We were explained the difference between refundable, and the non-refundable deposits. We were told by Susie about the non-refundable deposit and how it would help us when we go to move out. Meaning that money for the non-refundable deposit would be money going towards last months rent, damages, and anything else that they would try and nickel and dime us for at move out. We also referred a friend to live there. He fulfill the obligations to meet our referral bonus requirements and they were never given to us. We had to talk to Fatima and the other resident managers three or four times to get anything done about the referral bonus. That was not that case what so ever. They tried charging us over $1300 or so dollars for "damage" and painting and all other sorts of crap that I figured they would do when we go to move out. It was very convenient that Susie no longer works for West Pointe, the person who explained the non-refundable deposit. After some back and forth over the nonrefundable deposit, and friend referral, they finally gave us a revised move out total charge of $1029. No where close to the $250 referral bonus, and anyone with a brain would try to go for a refund on their deposit? They made me think the money went towards moving out, when it went to NOTHING! They just keep the $400-800 and you'll still be paying out your ass when you're moving out too? So if you're reading this, don't fall for their bs tactics and fall for it being "cheaper". They're full of shit. Not only could they not respond in a timely manner, with an email or phone call. They decided to send that $1029 to a debt collection agency. Absolutely go fuck yourselves. Enjoy the $500 that you'll get from the collect agency. You guys (Fatima especially) suck. If I could do 0 stars, I would.

Unknown charges with rent and maintenance sucks management don't care about anything but themselvesread more

Everyone please just be aware of the menager/owner. He'll be nice to you untill you move in. You'll…read morenever get your deposit back, and in fact you'll have to be asked to pay more. My wife and I lived there for a year and when we bought our first home and needed our payment history printed and sent to the bank he didn't even want to answer phone call or anything. I guess he was mad that we bought a place and needed to move out. Also he knew we are moving out but he wanted to have that in writing witch we didn't realize you actually have to do so we ended up paying another extra month because we were a few days late with written notice about moving. Besides the fact this place in general is disgusting so is menagment/owner. I would not recommend this place to anyone.

Though the apartment is a good value for the location, the manager is less than trustworthy. After…read moremoving in to a filthy apartment and having it professionally cleaned before moving out, he deducted cleaning costs and painting cost from the deposit. Be sure to take photos and hold him to it. He is not someone to business with. I'm guessing most people just write off the $350 as the cost of dealing with an a hole.