Silverado Memory Care in Berkeley provides exceptional care with a caring and compassionate staff…read morewho treat their residents like family. The environment is welcoming, clean, and thoughtfully designed for those with memory needs. I highly recommend Silverado for anyone seeking a quality memory care community for their loved one. I can't say enough great things about the team here!

My father was at Silverado in 2024. They honestly cared about him. He smiled. He was…read morecomfortable. They were patient and respectful. I recommend it highly.

I went to Chapparal House after a back surgery and having Guillane Barre syndrome. I couldn't walk…read morewhen I got there. I strongly recommend this place. The nursing staff comes quickly when you call them. They are very attentive. The physical therapists worked very hard with me and after a month I left there walking on my own. The social services there are also very good. The kitchen serves a very varied menu and the food is tasty. There is some amazing artwork on the walls. And there are wonderful grounds and gardens. I heartily give Chapparal House five stars.

I'm living there now and mostly it's fine. Today I knew I was laying on something that gave me…read moreextreme pain . One aide tried to lift me off the folded blanket and it still hurt . He responded to my yelling . And he's a sweetie . That's all I have to say now .

My husband has lived in their memory care unit for 3+ months and the care has been fabulous. The…read morestaff is very attentive to his needs, and the design and functionality of the residence is perfect. They let me know how he is doing, they keep him busy with activities, and they attend to whatever medical or physical challenges he might be facing. He also is able to enjoy the amenities of the facility overall, with some assistance, including films and lectures and musical programs. I highly recommend Belmont Village Albany!

I had problems with my room when I moved in. The lock wouldn't work, so I reported it, but they…read morewere unable to fix it. My key afterward would not work, but they failed to fix it. Now, it refuses to lock. I do not know what to do. G Kao, room 317

Let me start at the top: Debra Savoy, the Director, is so wonderfully competent and caring. She…read morecommunicates well, she puts out fires. Furthermore, when needed, she rolls up her sleeves: I was so surprised and grateful when I learned she accompanied my mother to a doctor's appointment when other plans fell through. The care staff are also caring and patient.. There are many stimulating things to do. The residents also are interesting, and many are particularly kind to my mother.

My mother lives at the Berkshire, and she is happy there. The staff are friendly and her room is…read moreclean. The food is rather starchy and there are sweet desserts, and she gained a lot of weight in the two years she lived there. The diet is probably similar to other assisted living places, but I wish the Berkshire would have healthier food overall.

I have just moved in here, and I cannot get any help with…read moremoving my furniture to the appropriate places. I can barely use my computer due to it being against the wall by the window

It's a very clean place, and what I love most is that it's very spacious, it has an apartment for…read moreeach guest, and it has a friendly staff, very helpful and attentive to the requests of each resident.

While some of the day time care givers are truly caring and exceptional, the overall level of care…read morefalls well short of acceptable and respectful. The main mode of "care" is overly medicating until your loved one is an invalid - and easy to manage. Services promised and paid for (like physical therapy) are non-existent, this constitutes fraud. The main "activity" on offer is watching tv - all day. The owners of Raksha will look you in the eye and smile while they lie directly to your face - they should not be trusted to care for your elder loved one. I would rate zero stars if possible.

I could not believe a Sr Care facility with such incredibly horrible business practices operates in…read moreCalifornia, one of the most regulated states in the US. The founder/owner is one of the most dishonest people we have come across, and we couldn't get a straight answer from her...EVER. Always someone else's fault, always changing the story and NEVER ONCE getting to the bottom of our complaints! STAY WAY!

I am going to live forever, barring accidental death of course. My maternal grandmother passed away…read morein her early 90's as did my paternal grandfather. What does this have to do with the Eskaton Hazel Shirley Manor (EHSM) you ask? Well in the mid 80's my paternal grandparents applied to live at EHSM. Since their application was approved prior to the completion of the building, they were given the opportunity to choose their own apartment. They decided on a lovely apartment looking out to the front entrance way of the complex, this unit was also the last unit you pass before the side door (that opened up to the parking lot/street/bus stop, etc). The small but comfortable unit was one of the most conveniently located in the whole building. The location was so desirable, that when my grandfather passed away, leaving the apartment to my grandmother in the early 90's, they started a waiting list for her unit. I know it sounds morbid, but this is an Independent Senior Living facility and they are very practical when it comes to living and dying. Back to my point about me living forever, my grandmother stayed in that apartment till she hit the ripe old age of 103. Yes, outliving most of the people on that wait list for her apartment. The EHSM and its staff served her well.

I'm looking for an independent senior apartment. I felt very comfortable and had confidence to…read morechoose this apartment after I talked to the Manager two weeks ago. She is very nice and the most important very knowledgeable. They have constant planned events, social activities and are willing to help the seniors.

My grandparents recently had to have a couple of short term stays at Piedmont Gardens to recover…read morefrom a fracture and surgery. The members of staff at Piedmont Gardens were very helpful and friendly. They were always in contact with me during the stay and kept me informed of my family's status no matter what happened any time of day. Nurses were easy to reach and administrative staff was easy to talk to. Facilities were clean, well kept, and up to date. If there were any unfortunate reasons why we would have to go back, I wouldn't hesitate to reach back out to Piedmont Gardens. I would also like to thank Georgia and Rogger for helping me navigate the stressful time with my grandparents recovering from their hospital visit. Their help allowed me to get the best care for my grandparents.

My parents both stayed at Piedmont Gardens several years ago for several years, and overall, they…read morereceived genuinely good care. The nursing staff was caring and attentive, the physicians seemed on top of my parents' conditions, there were a few activities that my mom who had dementia liked, and the social workers were excellent in helping me navigate paperwork and logistics. We had regular care meetings, and communication was generally strong. There weren't a lot of bells and whistles - it wasn't fancy, but when either I or another caregiver visited four to five times a week, every time we visited, my parents appeared clean, comfortable, and well cared for. For example, the care team made a decision which is hindsight was stellar - my dad really struggled with seeing my cognitively decline and my mom was struggling with seeing my dad, and so they separated them - a few rooms apart. At the time I was advocating for them to be in the same room, but I recognize it was better psychologically for both of them to be apart and visit each other. For most of their stay, I felt confident that they were in good hands. The one exception, and the reason I am writing this review, was the night my mother passed away. On her final evening, she was clearly experiencing increased pain and discomfort. Earlier, I had spoken with her physician, who told me should probably pass that night and that there was a prescription on file allowing her morphine dosage to be increased if needed. However, late in the evening, the nurse on duty (who may have been new) when I asked for the dosage to be upped, she repeatedly said that no such order was on file and that she could not increase the dose. She also said that she had attempted to reach the physician but was unable to get in touch with him. In a state of panic, I left briefly to try to reach my husband who was a physician himself. When I returned, my mother had passed. The following day, I spoke directly with the physician, who insisted that there was an order on file to increase her medication and that he did not understand why he had not been reached. At the time, I was deep in grief and did not have the energy to pursue a he-said-she-said situation. In my final conversation with the physician, even though I appreciated his overall care and the respect he showed my family, I told him I would never forgive him or Piedmont for my mom's final moments, and to be honest, I haven't. Even now, years later, the experience has stayed with me. The idea that my mom suffered and I was not there in her final moments haunts me with sadness, because it was so avoidable. I'm not sure what to do with the grief; so I thought I would write this out and try to tell a balanced story. I'm sharing this not to criticize the overall quality of care, which for the most part was very good, but to help other families make informed decisions and advocate for their loved ones. Would I have sent my parents to Piedmont Gardens again, based on our experience at the time? Yes, with important caveats. My advice to families is this: * Double-check that all medication orders are clearly documented and on file - also know what those medications are. * If there are any conditional or "as needed" medication changes, confirm that nursing staff can see them in the system. * When visiting, especially during hospice or end-of-life care, don't hesitate to ask staff to confirm current medication orders so there are no surprises in urgent moments. I don't know what Piedmont Gardens is like today, but when my parents were there (about 5 years ago), it was largely a caring and competent facility. I hope this review helps others ask the right questions and feel more prepared during an incredibly difficult time.