this business should not be open....been trying since july to get a refund....its the second week…read morein August now....my advice is dont do business with them....the tech got mad at me for asking about the packing slip that comes with part you order....told me i was trying to run his business and he was gonna return the part that i spent 250 on and refund the money....if you really wanna read the actual conversations i have had with these people let me know ... they have no value bad business

would not recommend this company to anyone service is poor. They do not follow up on their work…read more I've been waiting for over a month to get my refrigerator repair. Already paid for service service was faulty extremely unhappy with their service.

My husband and I went to the Newbys furniture store in Harrodsburg, and would absolutely recommend…read morethis place to anyone looking for quality furniture at an affordable price along with great customer service. We received our bedroom suite yesterday, and the delivery guys were very friendly and professional, getting our bed set up very quickly. This family-run business is a rare find, and we'll certainly be back for any of our furniture needs-- thanks so much to all the staff there at Newbys!!

If you buy anything from this Shane guy the owner of Newby's Furniture in Lawrenceburg Kentucky you…read morebetter search every piece of furniture up and down in every crack and crevice there is we bought a $1,300 living room suit and now we have bed bugs for the first time ever !! I called him and he argued with me that they didn't come from him. I don't know where else they would have come from beings they delivered it and that's the only thing I the house and the only thing that is nested with BED BUGS!! SO BE CAREFUL LOOK GOOD!! SINCERELY, A FIRST TIME BUYER AT NEWBYS FURNITURE AND DEFINITELY THE LAST!! THANKS SHANE!!

They've been put 5 times to fix my washer and it's not even been resolved. They were supposed to…read morecome a 6th time and were a no-show. The only reason they are designated to fix the problem is because my home warranty chose them. I've taken time off work and spent money at the laundrymat, not to mention what I pay for the warranty and the money spent for the service call. I don't recommend them or the warranty company either (first American)

They were prompt and professional! Denny Communicated very well. Price was reasonable. We would…read moredefinitely call them again.

This company was assigned to me by my home warranty company on Thursday. I called them to make an…read moreappointment on a Friday. I did not expect anyone to be able to respond same day since I did call a little later in the morning and assumed their techs were already dispatched. I talked to the dispatcher and he told me I was put on the schedule for Saturday between 10-12. I told him that was fine. Saturday rolled around and no one showed up or called. I called after my time slot multiple times to see what the status was. No one returned my call. I understand services calls can run long and time slots slip but a no call, no show is unacceptable to me. I have since requested a new company through my home warranty.

They showed absolutely no respect for me or my wife. When I called to to confront the manager he…read moreacted like it was no big deal. Long story short we still worked it out for them to show up on a Saturday and they never called or showed up.

I do not recommend this business they replaced my ice maker unit in October the ice started melting…read morein March I contacted them they sent a service person out he first said ice maker then after I said your company just replaced that he found a crack in the ice bucket ok get this they were going to charge me outrageous amount to slide the ice bucket in. I said I could do that myself. So we are out over 500.00 had to get another company to fix the problem!

Do NOT recommend this company! My 4 yr old fridge went out. The warranty company scheduled…read moreservice through Mr Appliance. The worst customer service I have ever experienced. It took 3 days to get me scheduled. They didn't show up when scheduled (Wednesday between 8 am - 12.). When I called, the woman who scheduled me couldn't find me on their schedule and couldn't explain why. Tech finally showed up after 4:30 pm (a whole day wasted waiting on them) but couldn't fix my fridge. He called the office twice and took pictures, saying he thought the problem may be non serviceable. Next day the parts manager called saying they had to order parts so they couldn't come back till the next Thursday (3-5 pm). 8 more days with no fridge but I was ASSURED it was fixable and they could get the parts. Still had not called or shown up by 4:30 pm on Thursday so I called them. They were closed. I finally got a call around 4:45 pm from the owner who spent at least 30 minutes making excuses and apologizing for their lack of communication. He finally got around to admitting they messed up. Turns out if the parts manager or the owner had listened to the tech and looked at the pictures, they would have known the fridge was non-serviceable, claim could have been filed the week before when they first came out and I could have gotten a new fridge in a couple of days. Because of their lack of communication and concern, we were without a refrigerator for 14 days. If I could give a rating of negative 10, I would. To say we were unhappy and dissatisfied with this company is an understatement!

Bobby showed up on time , He was courteous and professional. He kept me informed of the status of…read morethe AC repair and came back and finished the job .

Kym was very knowledgeable and performed her task in a timely manner. She cleaned everything before…read moreshe left. She was exceptional.