Absolutely LOVED this company. Called them this morning due to the freezer side of the fridge not…read moreworking. Patrick came out by 2:00, same day! Was very professional but more important, he was HONEST! Will definitely use again.

Quick, professional response & reasonably priced. All done quickly. I would use Route 66 Appliance…read moreRepair again.

I wanted to put this Refrigerator in asylum auction for the Navy or give it away to somebody that…read moreneeds it but I can't get anybody to put the parts on. They wanna charge me $1000 I can't afford that because I need to give it away to somebody that needs it if anybody wants to help me other thanthis appliance repair company please give me a call you got my number. I wanted to put this Refrigerator in asylum auction for the Navy or give it away to somebody that needs it but I can't get anybody to put the parts on. They wanna charge me $1000 I can't afford that because I need to give it away to somebody that needs it if anybody wants to help me other thanthis appliance repair company please give me a call you got my number.

The technician came out and diagnosed my refrigerator, and determined it didn't need any repairs,…read morejust defrosted. He wasn't going to charge me anything, but I volunteered some money for his trouble. Highly recommended.

On time next day service. Fix the issue fairly quickly and was super nice and felt like he gave me…read morea decent price.

Roger came out and was extremely helpful. He salt my problem very quickly. This was after I used…read moreanother company that completely misdiagnosed the problem and was going to make me wait over a month for them to come and put a part on that would not have worked. Roger was very quick and nice. He made sure the area was clean. I would recommend him to anybody

From the owner: Locally owned for residential & commercial appliance repairs by certified professionals. In or out…read moreof warranty repairs, sealed system certified.

requested them to come out and look at a brand new GE washer. Dude literally hooked his laptop up…read moreto it and said oh it's fine when it was shaking to death on the spin cycle. Said if his computer seen nothing wrong then there's not a problem with the machine then he wouldn't wait five minutes for me to even put the machine on spin cycle. had to wait a week for them to send out another tech and he found the shipping bracket still inside the machine. Terrible customer service they cannot reach you within three hours. Everything will be at least three days if not longer. If you get the guy with the accent, don't even bother request a new tech because that guy doesn't do anything. He doesn't fix shit. more worried about how many customers he can reach then he is on fixing anything. I really think this company is screwing GE appliances over and will be looking how to communicate with GE on who they let warranty their appliances

Do not bother reaching out for assistance with this company. If you have an urgent need, try…read moresomeone else. This company will respond to your request well over a month later. Everyone else was able to respond to my assistance within 48hrs.

Used Tristan at 3RM several times with mixed results. I hired him after we moved into our new home…read moreand the heater stopped working. I initially called the home warranty who sent a tech out of Eufala. That tech pronounced our heater dead saying it couldn't be fixed and we would have to spend $18k on a new system. We were panicked but decided to call Tristan. Tristan came out on a Friday and determined the gas valve was bad and it was a simple fix and the home warranty tech was trying to rip us off. We were very grateful. We were going in to a holiday weekend so he wasn't sure the parts supply place would be open but we'd talk the next day. Next day came and I hadn't heard anything from Tristan by 10am so I called to see if he was able to get the part. He answered the phone and just says "ARE YOU KIDDING ME?" and hangs up on me. I'm now like WTH. After a few minutes he texts and says he told me he'd be at my place at 10...he never told me anything of the sort. So he arrived with the part and I'm not really happy how I was talked to but I let it go. He replaced the part and I again pay him more than he asked. A few weeks later the heater goes out again. Tristan comes out on Monday and determined the gas valve he had just replaced was bad and needed to be replaced again. He went to parts place and calls me and says they don't have the part and it will be Thursday before they do. Not ideal as outside temperature is like 5°f this week. I texted him asking if it would help if we went to Tulsa to get the part. Takes him forever to respond and when dose he sends me a snarky message that if the part was avaliable in Tulsa he would already gone to get it. Like I was supposed to know that. So Thursday comes and I hear nothing all morning. I don't call as this seems to annoy him in the past. Lunch comes and I texted " do you have any idea when Locke will have our part? " again slow to respond, when I do get a response it's simply "No". Not I will check with them, not I understand your anxious after four days of no central heat and you really need this fixed...nothing. Just "no". So I'm scared to even call Tristan with his attitude in previous calls so I do nothing. My wife on the other hand decides to just call the supply place and see for herself if the part came in. Turns out it had and they had notified Tristan 30 minutes earlier. I guess it would have killed him to call or send a text that just says "it's here". All we wanted was some communication on the status of our repair. That's it! So about 30 minutes later Tristan arrives at our house. I just kept working because I'm convinced by this time the guy can't stand me. He walks up to my wife, puts the part in her hands, and tells her to find someone else to perform our repair. Then he proceeds to chew her out for calling the parts place. Says "I'm a heating and air conditioning professional. " Professional...I would say anything but professional at this point. He leaves and we both plead with him not to do this but his anger and pride are now in the driver's seat. He's gone. The funny part is if he communicated with customers better she never would have needed to call. And look. I get it. To someone like Tristan these repairs are all very routine. But to the customer that hasn't had heat in their whole house in 4 days...it's a big deal. I think Tristan has lost the ability to see things through the eyes of his customer and I doubt that is going to serve him well. He hurt my wife, she's a combat veteran with ptsd and he single handedly put her into a panic attack. All because his ego was crushed due to her little phone call to check on a part when he wouldn't. And me? Well I have my own struggles with anxiety, something Tristan knows me well enough to know but none of that matters in his dealing with my wife and I. Total lack of empathy and it's sad. Can't in good conscience recommend 3rm now. There are plenty of other techs out there that value their customers. I suggest using one of them.

Called late on a night when NO ONE Else ( called 5 other local numbers ) would even answer - much…read moreless jump in their truck and get to my elderly parents home to replace the capacitor in no time flat . I cannot say enough about this emerging local businessman. If you need service - if you need new system - if you just want to marvel at good efficient honest work--- look no further. Call Tristan NOW and forever. thanks Tristan.