Listen, I wanted to like The Animedic. I really, REALLY did. It's only a few blocks away from where I live and when you have a puppy who gets carsick, these things matter.
Unfortunately, there was just way too much negligence for me to tolerate. When we first started bringing our puppy to The Animedic, everything was okay. They were happy for us because we rescued a puppy and everything looked fine, etc etc. They called us immediately upon finding a problem with our dog's stool sample since he'd been in a kennel with his litter and we got antibiotics that day. We were super happy with the experience!
It really only started getting hairy 6 months in when we got him neutered. First of all, there was very little orientation information shared with us regarding their process. I don't know what I don't know so I did as much research as I could and asked as many questions as I could but there were quite a few things that fell through the cracks including our drop off time. When we picked the dog up later that day, they said everything went really well and our little guy was fine and take him home. They said to keep an eye on him and make sure he doesn't play for the next three days to a week. They only gave us pain meds that he was supposed to take much later that night. When I asked if he was okay to go up and down stairs and get into bed, etc, they said "yes, of course, just watch him." They told us he had ONE suture and was perfectly fine to go home.
As soon as we got home the dog was very suddenly completely disoriented from the anesthesia and wouldn't stop wandering around crying. Rationally, I knew it was the anesthesia, but, come on, my baby puppy had just had surgery! Of course I was spinning all sorts of awful scenarios in my head! So finally, I called The Animedic. They gleefully exclaimed, "Oh, yeah! He's been crying for hours now! That's so funny!"
NOT. FUNNY.
Like, at least tell me he'd been acting this way prior to us picking him up. Why would you not mention he'd been constantly crying? Why wouldn't you say something like that to me? For real? Anyway, the pain medication I was instructed to give him hours and hours later, they told me to just give it to him then. Which seemed a little reckless to me but, whatever. I'm not a vet. So I did it. (By the way, it didn't help at all.)
Two days later, our dog had developed a SERIOUSLY swollen little nutsack. I tried to get him in to see the vet ASAP. As soon as we got there we saw YET ANOTHER PERSON (we'd seen about 6-7 different people by then just within this neutering process already) and they said, "Oh yeah, look at that, he's got a hematoma." When I asked how that had happened she said, "Has he been going up stairs or anything?"
ARE YOU KIDDING ME? I SPECIFICALLY ASKED...
Anyway, we got antibiotics, she told us to put HOT compresses on it, and we went home and made sure the dog didn't MOVE! A week or so later we got his ONE suture removed and his hematoma checked by yet another person. She asked if we had been using COLD compresses as that's a good idea for healing these kinds of afflictions. I rolled my eyes and let it go since he seemed to be healing just fine on his own. Fast forward three weeks once he was pretty well healed and we realized there was a SECOND suture in there! They hadn't taken it out or even NOTICED it! They had NO RECORD OF IT!
Then, when we tried to get his Heartworm medicine for more than one month from their online pharmacy we were denied. The doctor explain that it was dangerous to do until he was a year or older. That I have no problem with. If it's dangerous, I definitely don't want to do it.
I never communicated this to my husband and he stopped by in person to pick up extra heartworm meds and the woman asked "how many do you want?" he said, "how many can I get?" and she said, "As many as you'd like," knowing full well that our dog was under a year old (she had to pull our account up to sell him the meds at all). She sold him SIX. Which is APPARENTLY DANGEROUS???
I'm just saying I'm disappointed and it made me worried about the well being of my animal. We took our puppy to another vet to get his extra suture removed and that's where we'll be going from now on. I don't care if she doesn't have hip artwork up in the waiting room. She is consistent and delivers ALL the information.
That's the longest review I've ever left. read more