I simply was trying to get in touch with the office and found out they are closed…read more I then read some of the reviews and was appalled by some of the things I saw. I have used this vet since the practice was on Ridge Pike. A Different Dr was the owner and Dr. B was a employee. Then he took over the practice. In that time he has helped me with putting two dogs down. He saved me from putting a third dog down. He either assisted or did a surgery to remove a kidney stone from my shepherd that was at least 3" x 2" . He helped me gain at least a few more months more with my my current English Setter. I am currently getting ready to have him neuterer a rescue we just got. When I first took this rescue to him he was no longer shaking when Dr. B was examineg him. He seemed to know he was helping ( until then he only allowed myself and husband near him) I was shocked. I believe the dogs can tell good people and this was a huge leap that the dog allowed the Dr to touch him. The point is I always feel better when I leave his practice as I am sure my pets do A His staff cried with me when they saw my distress when I thought I was loosing my dog, which thanks to Dr. B I still have at least for a while longer. The same day I thought I was going to put my dog down a couple brought a dog the that expired during the trip there. They did not turn him away because the dog already passed. They treated the couple with respect and empathy and I would have been shocked if I saw anything else transpire. Because that is the reputation they have earned in my eyes and experience. This Dr. Is a caring vet and I would not hesitate taking any pet there as my history with his office shows. Some people can't deal with the pain of loosing a pet as they are certainly part of out family but to slander him and attack is professionalism and empathy is morally wrong . Please don't listen to the angry reviews that have little if any basis in fact.

Should have updated their hours online. Drove there Friday for their 9:30 to 1 availability, just…read moreto find this

I love Dr. Royster and his entire staff Tanya Kim are very polite and kind professional. Dr.Royster…read moreis very knowledgeable and extremely kind and compassionate towards animals. I highly recommend him.

Dr. Reginald Royster and the entire Haverford Animal Hospital "family" team have provided excellent…read moreanimal medical and health & well-being care for our pets, starting in 2006. Fortunately, we found Dr. Royster after another area veterinarian practice missed Shadow's (cat) glaring heart condition. Even after moving from Ardmore to Philly, I returned to Dr. Royster's practice having tried local Philly options, because I trust him and his team to provide accurate medical results & solutions. He presents diagnoses and treatment plans both thoroughly and in a manner that is understandable for non-Vet. professionals, like us, and in a compassionate manner. Snickers (cat) cannot wait to see Dr. Royster and his team in October 2023, despite her check-up. :)

Amazing vet. After dealing with another vet agency for the first year and a half of our life with…read moreour little frenchie and thinking they were decent we ended up switching to Gladwyne animal hospital and we are truly impressed and thrilled with their service. A couple months and a few visits later for various little issues and we have observed that not only are they clean and caring, but our little guy is so good when in their hands compared to the other vet we went to. These people are dog whisperers! Forward a few months...After a scary weekend in the emergency vet hospital we engaged Gladwyne Care...four days in and he was finally home with some unknown internal severe inflammation cause (we suspect a reaction to wasp stings) . The doctors and technicians were wonderful and caring and followed up regularly with updates when he was there and check ins when he was home. Despite losing 25% of his body weight in 5-6 days during the ordeal, the care given at GAH has him recovered and on track to being his normal happy spaz lover boy self. A month and a half later he is our boy and as wild and silly as ever! I couldn't ask for a more responsive and thoughtful team to take care of our little boy. Highly recommend this vet!

I can't put into words how incredible Dr. Sutor has been for my dogs, especially my 10 year-old…read morelabradoodle with an unbelievable number of health problems. We moved to the area not long ago, and when we moved we honestly weren't sure our boy was going to be making the move with us, let alone thriving and running around and playing with toys. We were also worried that we would be directed to see a number of specialists. Dr. Sutor reviewed his whole case -- hundreds of pages of records from his primary vet, his internal medicine specialist, and his dermatologist... and long story short, the dog who was maybe not going to survive in April is thriving in August. Thank you, thank you Dr. Sutor and team for such individualized, thought out, incredible care. ~ Cubby, Murphy & Family

I'm not even a client, but I had such a positive experience I wanted to share. I went in with my…read morehousemate for a general check up on her 11yo Husky. She wanted to talk about pain management for him, because he's been having some trouble going up stairs. He's a little bit of a reactive guy, and will just scream at any touch he is suprised by. I was really impressed with Dr. Bates. He went really slow and gently, and Bandit didn't react at all (well, except for the feet, but even that was minor). We talked about what we were noticing and Dr. Bates agreed and took it all in and gave us a LOT of information and a lot of hope. We left with a short term plan, a long term plan, and a backup long term plan!! So grateful to Dr. Bates for helping us with this grumpy old man and his achey joints. The rest of the staff was lovely too! The front desk staff and every tech I interacted with were kind and helpful. They played lookout in the lobby for us so that we didn't linger and Bandit wouldn't get riled up by other dogs. And honestly we think he's been doing really well on the meds we've gotten some smiles and a frolic or two from him. Thank you all so much!!

I am very disappointed with the lack of communication I have received from Rox Falls Vet. I took my…read morecat there back in October because he seemed slightly off, and I was told that he has pillow foot. After the initial appointment and paying over $800 for them to run labs to diagnose the issue, he was put on medication (which was $50 +1 month supply). The follow-up appointment was a few weeks later and went fine, but it was $93 for that visit. I was instructed to keep him on the medication for a few more weeks and to schedule another follow-up, so I had to place a refill for the medication for another $50. When it came time for the next follow-up appointment, we had to get lab work done again to check his progress, and this was right before Thanksgiving. I asked if I could now taper him off the medication and was told to wait until the lab results came back, but due to the holiday, it might be delayed and I should hear back by Monday 12/1. This visit cost $285. December 1 came and went, so I reached out on 12/3 to follow up on the results. I was told, "As soon as those results are received, Dr. Theresa will be reaching out to communicate them to you." A week and a half passed with no word. I reached out again on 12/11 and was told, "I apologize for the delay on this--I'm checking in on this with Gizmo's care team for you." Again, there was no further response after that, so I reached out once more today and am still waiting to hear back. His medication is also due for renewal again, which means another $50. These visits are not cheap and add up quickly, but paying over $1300 within seven weeks with no response for three weeks and counting after the last visit is unacceptable. I don't understand how anyone can run a business, especially in the medical field, with such poor communication. I'm starting to have a lack of confidence in the doctors at this facility because all they do is recommend more tests but can't even deliver results.

My pets love this vet practice! They are really patient with pets and fear free. I trust their…read moreopinions as well and the staff are the best.

The best animal doctors in manayunk hands down, these folks have never failed to go above and…read morebeyond to care for my dogs

I had been having issues with my cats bowel movements and temperament. I was able to book an…read moreappointment same day as I called and got her in that evening. The staff was wonderful and very transparent about pricing the process and heard all my concerns and answered silly questions as this is my first cat! They gave me a list of emergency numbers and called me the next morning to follow up. Despite what ever issues my cat is having, I felt much calmer and prepared having visiting this vet clinic! Highly recommend.

I am writing this review because I firmly believe I was taken advantage of. I have owned dogs for…read moreyears and have visited multiple veterinarians, so I fully understand how policy and standard care typically work. What happened here was unacceptable. I brought my dog in on Wednesday and paid $145, only to be told to put him on a bland diet. Fine. They called the next day to follow up, and I informed them that his symptoms had improved however he didn't poop . I was told to monitor him until the next day and that if the issue continued, I should bring him back -- especially since they would be closed over the weekend. The following day, I called again because nothing had changed. They told me to bring him in for a follow-up.asked if i could come right now because they were closing in an hour and again was closed on weekends I did exactly that. After the vet checked him and confirmed he was fine, I was hit with another $115 charge within 48 hours for the SAME issue. That is unreasonable and absolutely feels like a money grab. I have been to Penn Vet Hospital and other reputable clinics, and if you return within 48 hours for the same issue, you are NOT charged another initial fee. That is standard practice and basic customer service -- something this clinic clearly lacks. To make matters worse, the manager, Janelle, was combative, dismissive, and showed zero understanding or empathy. Her attitude alone would keep me from ever returning. Because of this experience, I will never return to this clinic and will strongly discourage others from going as well. Charging clients twice in 48 hours for the same issue is unacceptable, unethical, and shows where their priorities truly are -- and it's not with the animals or the owners.

Dr Hamilton is probably one of the smartest vets I've ever encountered. She's not only brilliant…read morebut she's kind and thoughtful. She went above and beyond to keep my dog with Cushings going long after it was expected. She is always thoughtful about costs and unnecessary tests. I cannot recommend her enough.

The whole office has been great from the front end to the nurses to the doctors. keep me well…read moreinformed and never made me feel like I can't ask as many questions as I want and need. Hopefully I never have to go back but if I ever need an emergency vet, I would 100% return to them.

I had to make the difficult decision to put down my beloved dog Eddie and the staff was so friendly…read moreand caring. They showed true empathy and respect while guiding me through it all. You can really tell that these people love what they do. Thank you for being so kind

On my first visit, I was impressed with the convenient location and parking, the attractive…read morereception area, friendly staff and short wait time. The vet assistant took a thorough history of my concerns regarding my 10 year-old Calico cat who was there for annual injections and diet advice. The vet, Stephanie Kilkucki, put me at ease. As soon as she told me about her 4 cats, I knew I was in good hands. Everything went smoothly and I left with printed instructions how to control my cat's diet. It all made an excellent impression!

After some not great experiences at another Vet clinic in the area, I finally decided to switch. I…read morepicked Village Vets because it was convenient and had good reviews. So far I'm very happy with the switch. The pricing I've gotten so far seems fair, especially for the prices they have control over. I know that the pharma companies are jacking up prices on their products as fast as they can and that comes through on the price of vaccines and meds. So far I've seen the owner, Julia Lane and one other vet, Danielle Reinhardt. They were both great and really left me with the sense that they wanted what was best for my dogs, rather than just what would get them the most revenue from me. The staff seem friendly and competent as well. Unlike my previous vet clinic, they don't seem to have any silly rules that are meant to force me into only buying my dog's meds from them either!

Dr. Tan and the staff were fantastic. I have a Great Dane who is scared of vets/strangers. She…read morewears a muzzle to the vet and she is well trained. However, our last vet did physical exams from a distance and had me do her shots under his watch. Dr. Tan not only did a full physical on her--even checking her teeth but drew blood. Throughout it all my dog was very calm. We have finally found a vet she is comfortable with and that I know will do a full physical.

I have been bringing my pets to these vets for almost 30 years. My pets have been seen and treated…read moreby Dr Shelly Rahe, Dr Amy Brenner & Dr David Walker. I think that they are all caring, direct and sensible. I've been through all the highs and lows of pet ownership with them. I highly recommend Gateway Animal Hospital.

Warning: Do NOT bring your pet to David A. Walker at Gateway Animal Hospital!…read moreI brought my perfectly healthy cat in for a routine rabies vaccine. What happened next was anything but routine. The vet aggressively pushed Q-tips so far into my cat's ear canal that it ruptured her eardrum and caused severe trauma. Within an hour of leaving, my cat was in obvious distress. I rushed her to an emergency veterinary clinic, where she was diagnosed with Horner's Syndrome -- a condition in cats that results from severe neurological or physical trauma. Half of her face was paralyzed for an entire month. Years later, she still has facial twitching. A routine vaccine visit left my cat with permanent damage. Please do your research before trusting this vet with your animal. What should have been a 10-minute appointment turned into a medical emergency and lasting neurological effects for my cat. No pet owner should have to go through this.