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The Animal Studio

5.0 (1 review)

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15 years ago

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Petco

Petco

(22 reviews)

Decent selection of freshwater and marine fish. Large stock of aquariums and supplies. Average…read moreprices. Friendly staff. Nice neighborhood. Convenient location. Plenty of parking. Lots of other great businesses in this complex.

**Disappointing Experience - Unexpected Charges and Concern for My Dogs' Well-Being**…read more I brought my two dogs in for grooming after reviewing the prices listed on the website, which stated $64 per dog plus a $5.99 supply fee. I was comfortable with those prices and expected to pay accordingly. The website also asked whether I had any special requests, and I specifically requested sensitive shampoo because my dogs have very sensitive skin. When I arrived, I verbally confirmed that they had sensitive shampoo. I was told yes, but nobody informed me that using it would result in an additional charge of $28 per dog. My dogs are barely one year old and weigh less than five pounds each. I also explained how I wanted their snouts trimmed, asking for a rounded, fan-like appearance. The staff acknowledged my request, and nobody asked me for a picture or indicated that they needed further clarification. When it was time to pick up my dogs, I asked how much? and was quoted $187. However, when I arrived, my receipt showed a total of **$224.64**. Instead of the advertised $64 per dog, I was charged $70 per dog, along with $28 per dog for sensitive treatments and a $5.99 supply fee per dog. These additional charges were not clearly communicated to me beforehand. Had I known the actual cost, I could have made an informed decision about whether to proceed with the services. I attempted to discuss the unexpected charges with the staff, but I felt that excuses were being made rather than my concerns being properly addressed. I was extremely upset, but I chose to remain composed and leave rather than argue. While the haircuts themselves were not bad, my biggest concern is what happened afterward. Since bringing my dogs home, they have been itching excessively, and I am concerned that something used during the grooming process may have irritated their skin. I now feel the need to take them to the veterinarian to determine what is causing this reaction. I understand that additional services may come with additional costs, but those costs should be clearly disclosed and approved before the service is performed. Customers should not have to discover unexpected fees when picking up their pets, especially when they specifically ask about a product and are not told that it costs extra. I am extremely disappointed with the lack of transparency regarding pricing and the distressing situation my dogs are experiencing after their appointment. I hope management takes these concerns seriously, reviews the charges, and addresses what happened. I would also appreciate a clear explanation of the products used on my dogs and consideration of a refund for the undisclosed additional charges.

The Animal Studio - petservices - Updated November 2026

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