DO NOT TAKE YOUR DOGS HERE FOR GROOMING!!! If I could give this location zero stars, I would. This…read moreis the worst dog grooming salon that I have ever been to. I should have never taken my dog to this location for grooming. I am a Chicago resident but I am visiting family in PA, and I needed to get my 2y/o yorkipoo groomed. I scheduled a grooming appointment for March 2, and arrived a little late due to traffic on the highway, but I still arrived within the 15 minute grace period. I called the location multiple times while en route to inform the staff of my ETA, and to ask if they would still be able to accommodate me. No one answered the phone. When I arrived, a small male groomer immediately informed me that he couldn't groom my dog because I was late, even though I arrived well within the grace period, per Petco's policy. When my partner and I tried to explain this to the groomer, he rudely interrupted us, and told us that he didn't have time to discuss this with us, and he told us that we needed to leave the grooming area and find someone else to talk to about this issue. This was extremely disrespectful, and I can't help but wonder if my partner and I were dismissed in this way because we're Black??? We looked for a manager on the floor, but we could not find one. I ended up rescheduling my appointment, because none of the other locations in the area had appointments. I should have never done this. When I picked up my dog from his appointment and inspected him in the car, I was horrified. I had requested a bath, haircut, tooth brushing, and nail trim, but it didn't look like they groomed my dog at all. My dog had jagged lines from the clippers in the center of his back and neck and his beard was dirty. Worst of all, my dog had bloody cuts from the clippers all over his ears and his body. He was in so much pain. There were even lacerations inside his ear. This is absolutely terrible. My dog has been getting groomed for his entire life, and I have never witnessed anything like this. I called the location to speak to a manager about this, but of course, no one answered. I'm writing this review to warn other people of the atrocities that occurred at this location. DO NOT GO HERE!

I had a great experience today at the Grooming Salon here. They allowed me to schedule online and…read morethen called two days before to confirm my appointment. Sarah groomed Sammy (who is almost 14 years old now) and she did a great job, taking care to make him look just like the pictures I showed her from a previous grooming appointment at a different salon. The whole process took maybe an hour tops, and she called me right after she finished which made the process less stressful for my old man. No waiting around for hours in a cage here! Would highly recommend Sarah and this salon in general!

They did a great job with my two fur babies! Friendly service and clean atmosphere. Very…read moreprofessional!

Roxie looked amazing and was very happy after being groomed! It's wonderful that they come to my…read morehome!

We have used Dr. Z for the past 18 years and he and his team have always been amazing. They answer…read moremy questions quickly and make room right away for emergencies. I highly recommend him!

Recently my 11 year old dog went from being VERY sick to better than he has been in years all due…read moreto their guidance. Highly recommend!!! Such caring people. Dr. Zuchek is friendly and explains everything well and at my level. He and his staff are caring beyond expectations. They even call just to see how my dog is doing after he has been sick--and I can tell its not just a PR tactic--its genuine and I really appreciate it. I am ALWAYS greeted with a smile (can even hear it on the phone). You can tell that the entire team is there first and foremost because they love animals and care deeply about them being happy.

I was a customer in 2022, getting rehab services for my German Shepherd Toby. Dr. Shannon and her…read morestaff helped me give Toby an excellent quality of life. He was a 9 yo GS post two knee surgeries, with an arthritic back. Highly recommend this practice for rehab. Excellent clinicians and the equipment is all new. I am so happy to have found them! Unfortunately, Toby got a bad and quick moving cancer. I feel so lucky that Dr. Shannon came to my house to euthanize Toby. She gave us a dignified and gentle departure for my dear dog. Really grateful I could call Dr. Shannon.

Like another reviewer of this veterinary practice, I wish I could give no stars…read more The front desk is consistently flakey when it comes to booking and confirming appointments. Yesterday, since I travel 49 miles for hand scaling of my dog's teeth, I called to confirm today's 8:30 appointment. After 5 minutes of surly attitude, and confusion on her part, the receptionist confirmed my appointment. She never apologized for initially claiming I had no 8:30 appointment. Today, in the presence of the owner/vet, I explained to the technician (a subcontractor)who would clean my dog's teeth, that he is 15 and has (a) a luxating patella on the left and (b)lumbar stenosis. I asked her to be mindful of this when handling him. Other technicians have been able to accommodate this. She then carelessly picked him up, jamming his left hind leg directly into her hip. The dog naturally shrieked and she continued to hold him in the same manner despite the shrieking. I had to ask her to put him down! The owner/veterinarian abruptly scurried away and never came back to the waiting area as I discussed the mishandling with the technician. After determining that the technician was ill equipped to handle this very docile senior dog, I left. I was very disappointed, after traveling over an hour to get there and I felt that it was really shabby of the owner to literally run away. I was a regular customer, having taken my dog there for cleaning at least 3 or 4 times before. OK, I get it that the dental cleaning is subcontracted, but ultimately the owner is responsible for the experience there ... or should be. At the very least, she should have stayed until it was resolved and apologized for my dog's sad experience. ZERO STARS!!!

My dogs loved Dr. D. so much. She was wonderful with them. Our leaving had nothing to do with her,…read morebut with some of the staff. Before the new building was built, we always had a wonderful experience with the receptionist and vet tech. But now I don't see those women working there anymore, which is so sad. Not sure what happened to them. I guess they have newer staff and they can be really rude at times. The way I was spoken to at times made me feel like I was in high school all over again. Completely unprofessional. My husband and I made the tough decision to go to a new vet. Thank you, Dr. D. for always taking care of my three fur babies. We will miss you so much.

Quite wonderful and knowledgeable staff & doctors. I have taken my dogs there for years now, and…read moretheir bedside manner is very well. They speak to you with a heart yet also with their education. They'll speak normally to you instead of medical terminology. And they speak to you like a human, pet owner with an open heart, not like you're just another client. Basically, if you're looking for a vet for your pets, go here. You won't be disappointed. They accept dogs, cats, as well as exotic animals.

Dawn is the best! She loves your dogs like her own. I send me two Great Danes and they get so…read moreexcited every time we pull in!

Wonderful place. My lab has been going for 11 years. My Shepard is 3 and loves the farm. They…read moreare So happy and loved by Dawn.

They do a wonderful job caring for my dog when I go in (which is often because he's old). They…read morerefer to notes, the vets will call me back when I have questions about his meds or a diagnosis. They're great

My dog is on a special diet, I can only get the food through the vet. I was three weeks late to…read moreschedule his annual preventative care appointment so they stopped my latest order for his food (little tricky don't you think?). Without this food my dog will get very sick as he cannot deal with ANY other food. So I called to make an appointment and the vet assured me the food would be shipped right away. Guess what? It wasn't. I hope my new vet that I just called keeps their promises and is a little cheaper. West Chester Animal Hospital: would NOT recommend.

I'd never heard of this company until this May 2023 when we had to euthanize our dog of thirteen…read moreyears. We had a plan in place with our vet, but plans change on a dime for older dogs and the day before we had intended for our vet to take care of things in our home, our pet's condition abruptly changed and our vet suggested we reach out to Paw Prints Forever as she had worked with them before. So we did. We could not have been more grateful with how they handled things. They were able to get a vet out to us that night to care for our beloved Shelby. Amanda was so empathetic and professional from my first tearful phone call to the post care following the procedure to picking up her ashes in Malvern. The vet (who I think may have been the owner I don't recall his name) showed up at the time we agreed upon and handled everything with professionalism, dignity, and grace for Shelby. They had the right tone. The right balance of helpful suggestions and space. The right approach to ending her life. The right approach for the after care to remove her from our home for the final time. It's a sad thing to make this final loving responsible decision for our pets and they were just perfect.

I could not be happier for a service that allowed us to memorialize our beloved Robbie in such a…read moresensitive and responsive manner. Losing a cherished pet is hard enough but knowing that he can stay close is a relief and a blessing. The staff made the transition bearable. Thank you again for a renewing light in a dark time.

I came for a viewed cremation of my pet here. They showed high professionalism in how my pet was…read morehandled with dignity and respect, and how everything was communicated and carried over unhurriedly and with care. I was offered to stay for cremation in a lounge that was very peaceful, quiet, and tranquil, with candles and dimmed light, with running water wall, pet loss books, and I felt it was a nice and thoughtfully created place for reflection, meditation, and processing pet loss.

I agree with the review from Connie and Samantha. I was very concerned after I received my cats…read more"paw print" that looked like someone fabricated it. It was very upsetting to not have the actual paw print of my boy. I then began to wonder about the ashes. Are they really from my cat? This company does not use the metal medallion that is cremated with your pet so there is no confusion to who's ashes are who's. When I opened my ashes pouch, the bag was very poorly taped together and the ashes were loose in the blue bag they were put in. I will be letting Blue Pearl know that I will not use them for euthanasia and cremation if this is the company who cares for my pet.

Nikki's pet service is top notch. Extremely professional and friendly and would trust her with any…read moreof my pets. Highly recommended! A+++

The nicest thing I can say is that my pets were still alive when I came home from vacation. They…read morewere fed and let outside for a few minutes a couple of times per day. They were left alone for 12 or more hours at a time. They were not petted or shown any attention. Just let out and let in. One dog had a recent surgery and we asked she be leash walked only. It never happened. She was let out the door and allowed to run around the yard. We paid for overnight stays and an extra visit at midday. We got 2am to 530am and a 9 minute visit at 530pm. Don't be fooled by the fake love of animals. It is just a love of money.